The process was awful from the start. I placed my order to deliver birthday flowers to my daughter several days in advance. The flowers were not delivered, and an email was sent saying so, with a number to call. It was only available until 4 PM, so it was hard to reach Flowershopping.com during business hours, and they online chat function did no good. When i FINALLY got to live person, they took some information and said someone would call back. No one called back, but they said that they cancelled the order because they couldn't contact ME. After I tried contacting them numerous times. It was very frustrating and ruined a birthday surprise. NEVER use this online service!