THIS COMPANY IS A SCAM!!! DO NOT ORDER FROM THEM! I really wish I had read all of these reviews before ordering. I found this website from a google search. I really wish Google could do something about this, but I understand it may not be doable. I place an order for some flowers to be delivered to someone who lost their spouse. They ask for the zip code up front, I assumed to make sure they could deliver there. After completing my order, I received a confirmation email. Then a couple of hours later, I received another email stating that they cancelled my order due to not being able to deliver in that area (that should have been discovered when they asked for the zip code). I checked my account and they had charged me. I emailed them back immediately and asked how long it would take to be refunded because I needed to order from a place that would deliver. They never responded. So I called. The recording says customer service is closed, although I called during their office hours. I emailed four times and called several different times...no response. I kept checking my account to see if the money had been refunded and it has not. Day 4, I emailed again and let them know how disappointed I was that they canceled my order, took my money, and there's no way for anyone to reach them. I let them know that I would be writing a review. 30 minutes later, I received an email stating that they had looked into my order and they had not charged my card...it was simply just authorized. They then sent two paragraphs describing the different between authorization and charge and stated again that they did not charge me and for me to contact my financial institution directly if THEY were still holding my funds. I emailed them back to let them know that I understand the difference between authorizing and charging, and they DID charge me and needed to refund me ASAP. I never heard back. I will never order from them again and advise everyone else to stay clear of this company. So disappointing!