One star is too many for this company. I ordered an arrangement for a specific date and it was never delivered. I contacted customer service via their website and didn't hear anything back. I contacted customer service a 2nd time and was told, if I sent a message through their website, they would get back to me and would not put me through to anyone who could help. When I did finally receive an email confirmation, it indicated the item was successfully delivered or would be shortly. It referenced an order number that was not mine. The order was never received by the recipient. I have requested a full refund. Let's see how long that takes....terrible company!