I ordered 2 identical arrangements to 2 separate coworkers. One recieved theirs and loved them. They were both set to be delivered on Thursday 12/ 19. Thursday I tried to call about the second delivery only to have to submit the request via email. On Friday and 12:00 I received a confirmation email for the second delivery that they clearly missed for the day before. At 5:01 I received a cancellation email stating that they would not be able to fulfill the order and are refunding the money. NO PHONE CALL or offer to send it any other day prior to Christmas. Now instead of rewarding a team for their hardwork, thanks to you I have slighted on coworker and had to pay double to get another arrangment sent. TERRIBLE CUSTOMER SERVICE