Terrible terrible terrible . I placed an order for flowers in a heart shape . Received an email stating that they could not give me what I paid for and that they would have to change it to a birthday theme instead . I do understand that they have a “Substitution policy” but you are supposed to contact the customer and let them know what the substitution will be and if they are okay with that!!!!!!! You cannot choose for the customer ! What type of business would do such thing !!!! I was offered 10% off this order when they already took my money!!! I am so tired of unprofessional MONEY HUNGRY businesses . They only care about the money and not the customers . I can tell you now this business will NEVER be successful and it’ll be shut down soon