Flowers were ordered on Friday for Sunday delivery for a funeral. I received a confirmation that the flowers would be delivered. On Saturday, I received an auto-generated email telling me that the flowers could not be delivered on Sunday and that the order was going to be cancelled. I was unable to reply to the email and no one answered at customer service. On Sunday, I received another email stating that the flowers were going to be delivered on Monday. I went to the funeral on Monday, no flowers. At 130pm, I received an email stating the the order was cancelled. I have tried multiple times to contact customer service and have left two messages with no return call. The money has not been refunded as of 3 days after the initial order. I wish I would have looked at the ratings before ordering from them. Never again!