I ordered flowers for my daughter's birthday, and they were nothing like the arrangement I picked out. They were AWFUL. Completely different flowers, colors and had carnations added in. I was told I would be contacted if there were any substitutions, and I was NOT. I requested a picture in the special instructions and was assured I would get one. I did not receive any contact. I contacted customer service and sent pictures and was told since they aren't dead, and they followed protocol, there is nothing they would do. They did not follow protocol and lied to me. This is so deceitful. I will never shop here again or recommend this company to anyone.