Ordered flowers for same day delivery (with a flex of that day up to two days later) - flowers were not delivered on the date requested so sent an email that said I would get a response within 24hrs. Next day, past the 24hr mark, still had not heard so called customer service. It was past hours for service but the person on the phone still created a ticket for me. Got an email response within an hour (interesting...) asking what I would like done. I responded and asked for a full refund and have yet to hear back from them. I wouldn't recommend ordering from here. Also, they only state that their website is in USD AFTER placing an order so as a Canadian I was a bit shocked at the actual cost.