I ordered the Pretty Please floral arrangement and a stuffed animal for my granddaughter's Kindergarten graduation with Rush shipping. Wanting to suprise her for her special day. For $85 I was wanting to give her something special. However, in reality, the arrangement delivered was Awful. Not the color scheme or type of flowers or even a bow as pictured on the website. Plus no stuffed animal. When I called customer service day of the delivery I was assured they would followup. After a 2nd call as well as providing a picture of the dismal arrangement I was informed that the florist claimed that the arrangement met their substitution policy. Very disappointing!!!!