Terrible. Ordered flowers for my daughter’s birthday. When I called at 9:30om to see why they had not been delivered I was told they were “still out for delivery. When I said “at 10pm?!” The customer service rep told me “oh - we don’t deliver past 9pm - it will be tomorrow then”. Then she admitted that she couldn’t actually see my order status. Then I get an email the next more stating that the flowers I ordered were not available and that they would create something to send so that the “holiday occasion wouldn’t be missed”. Well it was already missed and it’s not going to be what I ordered. Never again.