I placed an order with this company based on what was advertised: seamless delivery and reliable service. After completing my purchase, I was told they couldn’t fulfill the order because they don’t have a florist in the area — something that should have been made clear before taking my payment. To make matters worse, they tried to push the cost of their mistake onto me, asking for an extra $12 to use an outside florist. This wasn’t my fault — yet they refused to take full responsibility or honor the price I was originally quoted. Customer service was dismissive and made no real effort to make it right. This experience was not only disappointing — it was completely unprofessional. It felt like bait-and-switch advertising followed by a lack of accountability. I ultimately canceled the order and will never use this company again. If you value transparency, reliability, and honest service — look elsewhere. This is not a company you can trust.