I’m a first time customer so I didn’t know what to expect, I was very excited to find my favorite cake and placed my order, I kept waiting for my shipping notice to be emailed to me but after four days I hadn’t received one, and I kept going online to my account and it kept saying it hasn’t shipped yet, but that evening I received a email saying it shipped and would arrive the very next day, well I was excited all over again, box showed up, when I opened it all the dry ice had already evaporated and the cakes already were thawing out. The only saving grace was that the cakes were delicious, just as I remembered them, so I’m still on the fence about using you again