FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery. The product is top quality and the prices are great. The website is easy to navigate and order. I have ordered from Food Service Direct numerous times and have been satisfied with every order. Thank you.”

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Posted 7 months ago

Thank you for your wonderful review. We are thrilled to hear you are happy with our service and we cant wait to see you on foodservicedirect.com again!

Posted 7 months ago

“I have been obsessed with these cookies since 1997. This is my third time ordering from FSD - the first two were great (as expected) but for some reason this latest order does not taste like it should. This order has a sort of blueberry aftertaste.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback with us. While we don’t manufacture the items we sell, we stand behind our shipments and want you to be completely satisfied with your purchase. We ask that you reach out to us if there are any issues with your order so we can investigate. Please reach out to our team to see if we are able to assist!

Posted 1 week ago

“A perishable order delivered promptly and well packaged.”

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Posted 2 weeks ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 week ago

“great service , will be using often”

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Posted 2 weeks ago

Thank you for your review! We are happy you found us and hope to see you again soon!

Posted 1 week ago

“Had ordered refrigerated meat. They were shipped with great care using cold packaging ice. Meats were still cold when arrived. Food Service Direct did a good job shipping to the westcoast Seattle customer”

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Posted 2 weeks ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 2 weeks ago

“I ordered two boxes of Swai and they arrived completely frozen, none broken in transit. I will order from this company again.”

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Posted 2 weeks ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 2 weeks ago

“Great service, good prices and fast delivery.”

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Posted 2 weeks ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 2 weeks ago

“Best saucage in the world”

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Posted 2 weeks ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 2 weeks ago

“I got very fast service and the product is just what I needed!”

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Posted 2 weeks ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 2 weeks ago

“We love your service!”

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Posted 2 weeks ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 2 weeks ago

“It will be nice if I get a discount sometimes but I love this food service and I always order from them and even without a discount I probably will”

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Posted 2 weeks ago

Thank you for your review! We are thrilled to hear you are happy with our service. If you haven't already, please sign up for our mailing list to stay up to date on all the latest promotions and deals we have to offer. We hope to see you again soon!

Posted 2 weeks ago

“Reliable delivery as needed for health care.”

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Posted 2 weeks ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 2 weeks ago

“FoodServiceDirect was able to deliver a kind of cookie I can’t find where I live now- and they were delicious!”

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Posted 2 weeks ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 2 weeks ago

“The product quality is amazing and the packing and delivery is so professional. I love this company.”

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Posted 2 weeks ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 2 weeks ago

“Excellent product So glad I can order them Sausage sticks can’t find in the South”

Helpful Report

Posted 2 weeks ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 2 weeks ago

“Delivery is always prompt and correct.”

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Posted 2 weeks ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 2 weeks ago

“I used to buy wings from WM, blazin wings, but they discontinued them. Could not find anything that came close to them till I bought these ones from you. Very close to same taste and ease of cooking. Love, love them very much. I buy then and share them with a relative. Very glad I found these.”

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Posted 2 weeks ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 2 weeks ago

“I love when I order from y’all the food I oder is still pretty well frozen when I get it& pretty quick”

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Posted 2 weeks ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 2 weeks ago

“I needed a particular item (Light Life sausage) that stores here quit carrying, though they carry all their other products... I found it online at F.S.D and ordered it. I knew this would be wasterful - it'd be in some kind of foam container packed with ice packs that most throw away, but I can make use of. However, the giant styrofoam container it came in made me immediately say I'd never go this route again. Having to throw away many times more volume than the size of the order, with no option to return for reuse, is something our society needed to quit doing decades ago. FSD is just another part of the problem.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We understand your concerns regarding packaging waste. Our Styrofoam coolers are biodegradable and recyclable. Many local recycling centers, foam recycling plants, shipping stores, or even some grocery stores may accept them for recycling. You can reach out to our team for more information!

Posted 2 weeks ago

“Great selection of stuff that's hard to find elsewhere. Easy ordering, fast delivery. Very happy customer.”

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Posted 2 weeks ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 2 weeks ago

“We received our product and it was in perfect condition and was very delicious top quality stuff”

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Posted 2 weeks ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 2 weeks ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews