FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty much find anything you may want, always arrives quickly and in good condition and still frozen.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Great product - arrived frozen and in just a few days - I will continue to order from here”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Soft serve. Mix the flavors ( Rasberry, Pomagranite, lemnon) with vanila for extra great taste!”

Helpful Report

Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 month ago

“I am always thankful that Food Direct has the product I need and delivers it very quickly!”

Helpful Report

Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“FSD had a hard to find regional item. We were so excited. It was a frozen item and delivered in a cooler with dry ice.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“i recently received my order of 8 large trays of Stouffer's stuffed cabbage rolls and they were properly packed in dry ice and perfectly frozen. These are a favorite of my friends and family and I can always count on them being perfectly frozen and ready for my freezer.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Product was fresh and came in on timely manner”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Great delivery of fresh frozen fruit.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 month ago

“Wrong product was shipped to me and it took a month to deliver. Fortunately, I was refunded my money yet this effort took a couple of weeks to occur.”

Helpful Report

Posted 1 month ago

Thank you for your review, and we sincerely apologize for the delay in providing you with a resolution. We needed to report this issue to our suppliers to ensure this issue won't happen again. We appreciate your patience and hope to serve you better in the future!

Posted 1 month ago

“Great products and good delivery”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“There’s not much to say except, I received my shipment in a timely fashion, with no issues whatsoever, thanks guys, gals.”

Helpful Report

Posted 1 month ago

You are very welcome and thank you for your review! We are happy to hear your order arrived to you safely. Hope to see you again soon!

Posted 1 month ago

“The Poppies macarons are perfectly packaged for party favor bags and are delicious. Food Service Direct shipped the order promptly as promised.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 month ago

“It tasted Ok, but the cheesecakes were tiny. Not a good value for the cost.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. While we strive to remain competitive, our pricing differs from grocery stores as we don’t buy and sell items the same way. Our prices also include the cost of packaging for temperature-sensitive items to ensure they arrive safely. We sincerely apologize for any inconvenience caused.

Posted 1 month ago

“Very pleased with getting country crock plant based whipping cream but the other item I’ve ordered still hasn’t shipped and it’s been months. So I’ve given them three stars for their lack of order pulling times.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We sincerely apologize for the frustration this has caused. The item you ordered was supplied by one of our specialty vendors. Unfortunately, they were facing a shortage of this product, which caused this part of your order not to arrive as expected. You should have received an email regarding the cancellation of this item, and I am very sorry if you did not. We strive to keep our customers fully informed about the status of their orders at all times!

Posted 1 month ago

“Order was shipped in a timely matter and meat that was ordered was frozen in a insulated container with dry ice. Couldn't have been more satisfied.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“Good experience, good product and service”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“It is a good product”

Helpful Report

Posted 1 month ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 month ago

“The items we have been receiving are what we ordered in school cafeteria. Apple Strudels are awesome full size. Rich’s Donuts are fantastic, Tyson chili and chicken tortillas are greattt. Mc Caine Seasoned Wedges #8 cut are god awesome. Belgium Waffle Sticks great . We are loving are new products and waiting on more. We bought an extra freezer for all of our goodies so we don’t have to cook all the time. We are retired and loving theses products. Thank Y’all a Big Howdy from Texas!!”

Helpful Report

Posted 1 month ago

Thank you for the feedback and you are very welcome! We are happy that we were able to get you the items you were looking for. We are glad you found us and can't wait to see you again soon!

Posted 1 month ago

“I was happy to have received everything just asadvertised.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“My order has been “pending” for 3 weeks without an update and without an update. I called customer service for information a was repeated told she couldn’t hear me well, it was a special order now an I should call the producer directly. I said no, they should, she ended the call. They’ve already been paid. Not happy.”

Helpful Report

Posted 1 month ago

Thank you for your review, and we are very sorry for the experience you had with our customer service team. We strive to provide the best service possible and it looks like you order was shipped 4/8 and delivered on 4/11. We apologize for the miscommunication and look forward to serving you better in the future!

Posted 1 month ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews