FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall good service and product selection. My only gripe is your pricing is very high, with shipping costs typically outpricing competition. I would order significantly more if shipping fees were substantially less.”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We are working with our shipping carrier to lower our shipping costs. If you haven't already, please sign up for our mailing list to stay up to date on all the latest promotions and deals we have to offer. We hope to see you again soon!

Posted 3 weeks ago

“1 order, 2 boxes...one arrived on time and in great shape, second arrived from different location several days later. Carton was crushed and re-taped. Contents were OK but it looked questionable upon arrival. After all that I must say prices are close to not worth having the product.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback! We sincerely apologize for the condition your order arrived in. We stand behind our shipments and ask that you reach out to our team for any order issues, big or small. We report this to our warehouse so we can improve our packaging and ensure this won't happen again in the future. We hope to have the opportunity to serve you better in the future.

Posted 3 weeks ago

“Wonderful products but as a consumer, it took a very long time. They made it clear about the time and I wasn’t in a hurry.”

Helpful Report

Posted 3 weeks ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 3 weeks ago

“Everything was great , but the delivery fee is very expensive.”

Helpful Report

Posted 3 weeks ago

“I wish there were a bigger variety of goods that restaurants and fast food serve. I would like access to unique items at a discount rather than being forced to get them at retail. For example fried pies from certain KFC locations or Cinnabon to be baked at home.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 month ago

“I almost never give 5-star reviews of anything, unless the product and/or service are far better than even my most optimistic expectations. This came very close to getting 5 stars. These days, whole wheat pasta is difficult to find (having been displaced in large part by gluten-free pasta that is of little real value unless one has celiac disease), and whole wheat wide egg noodles especially so. Food Service Direct is one of the few options, and they have better prices than most of the other potential suppliers, and an affordable one-case minimum, with the product in the manufacturer's standard retail packaging. (By contrast, the last time I bought whole wheat egg noodles, via Amazon, they were from a brand I'd never heard of, and I found that I had to break down packages obviously intended for commercial kitchens into reasonably-sized portions, weighing them out into zip-top bags, something I was delighted not to have to repeat with this order.) Ordering was easy, and my card was not billed until the day the product was shipped. (This is how all online merchants are supposed to operate; not all of them actually do operate that way). I was given plenty of advance warning that there would be an unusually long lead-time on my order, before actually committing to it, and it was very easy, even without establishing an account, to check the status. I received at least one email reminding me of the lead time after I placed the order, and when the product shipped, I was promptly notified, and given full tracking data as soon as it was available. Then, on the scheduled day of delivery, when I began to wonder what had become of it, and checked my email, there was a delivery notice in my in-box, and when I opened the door, the product was waiting on my doorstep.”

Helpful Report

Posted 1 month ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!

Posted 1 month ago

“We have ordered several things in the past month just to have things in the freezer and not have to shop for a bit. Love what we have gotten so far...just can't wait til our Sara Lee Pecan coffee cakes are back in stock and shipped!”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 month ago

“Excellent products. Gettitn the product shipped needs work.”

Helpful Report

Posted 1 month ago

Thank you for your review! We are delighted to hear you are happy with our service, and apologize for any delays you experienced with your order. We hope to see you again soon!

Posted 1 month ago

“Service was good on a hard to get item. However, packaging was inadequate. Of the 12 jars(glass) in the case, two of them where broken in transit. Outer box was totally crushed, so I am sure the shipping company was responsible, but overall packaging was clearly not enough.”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We sincerely apologize for the condition your order arrived in. We stand behind our shipments and ask that you reach out to our team for any order issue, big or small. We report this to our warehouse so we can improve our packaging and ensure this won't happen again in the future. Please call our team at 855-705-0755 to report any damage. We look forward to serving you again soon!

Posted 1 month ago

“Excellent product and delivery was satisfactory.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 month ago

“I found the prices reasonable. Shipping costs are a big deal to a business. I found the shipping prices to be a little better than others.”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We are happy you are satisfied with our service. We are working with our carriers to try and lower any additional shipping costs, and hope to see you again soon

Posted 1 month ago

“The foodservice company seems good. The product( cream cheese pretzels) tastes very good. My complaint is that they used to come individually packaged and thus made them easier to put a couple in the fridge to thaw out and not be frozen when I am ready for one..”

Helpful Report

Posted 2 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. While we do not manufacture the items we sell, we may have an individually wrapped option available online! Please call our team here at 855-705-0755 for further assistance in locating any product you are interested in!

Posted 2 months ago

“customer service is good when contacted but I do wish that if an item is delayed or order cancelled, that the website will automatically send you an email to update rather than me having to send an email asking about it.”

Helpful Report

Posted 2 months ago

Thank you for your review! We are glad you got to connect with one of our live agents and we appreciate your feedback. We will be sure to relay this to our website development team for future improvements. Hope to see you on foodservicedirect.com again soon!

Posted 2 months ago

“Package delivered on time. Product was frozen as it should have been. Boxes containing cornbread were damaged however product was not damaged.”

Helpful Report

Posted 2 months ago

Thank you for your review! We are happy to hear that your order arrived in good condition despite some of the boxes being damaged in transit. Please call us here at 855-705-0755 to report any order issue, big or small!

Posted 2 months ago

“Processing/shipping was a little slow but we received the product and it was great!”

Helpful Report

Posted 2 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 2 months ago

“Flatbreads were outstanding, hard to find with all that crunchiness & seeds. Wish the packaging was more convenient to open & reclose; & that is showed ingredients & nutritional value.”

Helpful Report

Posted 2 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. While we don't manufacture the items we sell, you can call our team at 855-705-0755 if you have any issues with your order. We hope to see you on foodservicedirect.com again!

Posted 2 months ago

“Happy with their products and their responsive customer support.”

Helpful Report

Posted 3 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 months ago

“Service take too long”

Helpful Report

Posted 3 months ago

Thank you for your review! The item you ordered is a special order item, which can take 3 to 4 weeks to arrive from our suppliers, as noted on the listing page. We apologize for any inconvenience caused by the delay and hope to see you on foodservicedirect.com again soon!

Posted 3 months ago

“LaBrea breads are the best ever! Flavor availability is hit or miss though and extremely pricey due to too many middle men. If that was fixed it would be five stars easily. FSD gives excellent service and the faults lie with LaBrea bakery whom I’m not sure wants to be in business.”

Helpful Report

Posted 4 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“The delay in shipping caused a little concern for the order but once I knew the actual anticipated shipping date, I was not as worried about the order. As anticipated, the product arrived immediately after the anticipated date. I ordered a month prior to actual (anticipated) shipping date.”

Helpful Report

Posted 4 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews