FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product slow to arrive but was as advertised,”

Helpful Report

Posted 6 months ago

Thank you for your review! The item you ordered is a special order item, which can take 3 to 4 weeks to arrive from our suppliers. We apologize for any inconvenience caused by the processing time and hope to see you again soon!

Posted 6 months ago

“Good service and fast shipping the only thing I don't like is the cold pack fee for every cold item should be just one fee”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We are happy you are satisfied with our service. We are working with our carriers to try and lower any additional shipping costs, and hope to see you again soon!

Posted 6 months ago

“The shell is pretty good but some was broken”

Helpful Report

Posted 6 months ago

Thank you for your review! We stand behind the quality of our shipments and ask that you reach out to us for any order issue, big or small. We will make sure you are taken care of!

Posted 6 months ago

“Price for the item was good, shipping was high.”

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Posted 7 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 7 months ago

“Little bit pricy, but as I can’t find LeGout Pepper Relish anywhere else, worth it to me. This is a great tasting addition to any sandwich. Thank You Food ServiceDirect. Quick shipping and easy to use website. Will definitely shop again”

Helpful Report

Posted 7 months ago

Thank you for the feedback! Glad to hear you are satisfied with our service. We are working hard to reduce prices across our webite.

Posted 7 months ago

“I like the website but received a messed up box of dough.”

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Posted 7 months ago

Thank you for taking the time to leave a review. We stand behind our shipments, if you have any issues with delivery just give us a call and let us know! 855-705-0755

Posted 7 months ago

“I thought I ordered Maple Leaf Duck, but not sure if what I received was Maple Leaf or another brand.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. Based on what I see in our system you should have received the Maple Leaf brand. If you believe you received something else please give us a call so we can look into this for you. 855-705-0755

Posted 7 months ago

“Product was received in insulated packaging with dry ice, but the interior product package was not packed to prevent shifting and a third of the product was damaged.”

Helpful Report

Posted 7 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please send us an email with the delivery details and we will do what we can to make this right for you.

Posted 7 months ago

“I bought a product that I liked at a grocery store and when I went back to the store I couldn't find it anymore. When I searched, I found it at FSD so I ordered it. The price was better than anywhere else and delivery was reasonable. When the product arrived (chili lime pork skins) the flavoring on them was inconsistant and the first bag I opened was a little stale, which isn't FSDs fault. I would order from them again.”

Helpful Report

Posted 8 months ago

Thank you for your recent order and for sharing your feedback with us! We're glad to hear you were satisfied with your experience. Your support means the world to us, and we look forward to assisting you again.

Posted 8 months ago

“Packaging was poor. Looked like it was just thrown into a box. Alot of cases were just loose. Had to re -pack. Nothing was broken but took some time re-pack. Was on time though. Thanks Bill Capote”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us a review. I am sorry to hear about the mess, but I am so happy nothing was broken. I will make sure to speak to our warehouse manager so we can continue to improve!

Posted 8 months ago

“Shipping need to be alot lower”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to give FoodServiceDirect.com a 4-star rating! We greatly appreciate your feedback and your continued loyalty as a customer. We understand your concern about shipping costs and we assure you that we are continuously working on optimizing our shipping rates. We value your opinion and will take it into consideration to improve our services.

Posted 8 months ago

“excellent delivery & prompt timing, however - prices very expensive.”

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Posted 9 months ago

Thank you for the great feedback! We hate that prices might be a blocker for you. If you ever need assistance finding an item within your budget please feel free to contact our team and we would be happy to provide some recommendations. We also have great marketing emails that will sometimes send promo codes if you would like to sign up for those as well.

Posted 9 months ago

“Sauce was warm but got refund”

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Posted 10 months ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 10 months ago

“very satisfied”

Helpful Report

Posted 10 months ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 10 months ago

“A little disapointed that many of the #10 cans were dented. The boxes they were sent in did not withstand the handleing durring shipping. Being rather heavy I think the shipper had trouble moving them.”

Helpful Report

Posted 10 months ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 10 months ago

“First time to use FSD,ordered 12 pack of texas peach tea in glass,was packed great No damage to jars or box,came on time would use them again.”

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Posted 10 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 10 months ago

“I ordered a 10 pound box of FARMLAND 2 ounce Breakfast Sausages--I was sent a 10 pound Box of SMITHFIELD Breakfast Sausages--There IS a difference in the taste and. in addition, the Smithfield sausages were a bit spicy. You did a substitute without informing me. That's not a great way to do business!!!!!”

Helpful Report

Posted 10 months ago

Thank you for the feedback, ill be happy to assist. Our Smithfield products are listed under the name Farmland since Farmland Foods is actually owned by Smithfield Foods. While the packaging may have changed to reflect the Smithfield brand, the product inside is essentially the same as the Farmland sausages you've ordered in the past. We would never substitute anything with out your consent. If you would like more information please feel free to reach out to our customer service team, we would be happy to help.

Posted 10 months ago

“I like being able to purchase bulk items restaurants use for home cooking. It may seem a bit pricey, but in the long run, it's cheaper to buy in bulk”

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Posted 10 months ago

Thank you for the awesome feedback. We are so glad we could get you the items you need. Hope to see you again soon.

Posted 10 months ago

“Although I'm extremely happy with the product, the service could have been greatly improved. Despite my having placed the order and provided a credit card, more than 2 months passed before I finally received. I received regular emails asking if I still wanted the product; I always responded that I did. In fact, at one point, I initiated contact to find out if and when I would receive my order. I don't ever plan to order anything from you again.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing page Items that are considered special order are ordered just for you and can take 3 to 7 weeks to arrive from our suppliers. We try to keep you as informed as possible. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 10 months ago

“Everything’s always great quality but you’re always out of strawberries & sometimes bananas, or you only have green ones.”

Helpful Report

Posted 10 months ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 10 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews