FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are delicious the reason I’m giving them 3🌟 is because a lot of the mini tacos have nothing in them completely empty.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback with us. While we don’t manufacture the items we sell, we fully stand behind our shipments. We ask that you reach out to us if there are any issues with your order. We would be happy to start an investigation and do what we can to make sure you are satisfied!

Posted 3 weeks ago

“I was wanting a Caramel frosting not a donut glaze and the latter is what you sent me”

Helpful Report

Posted 3 weeks ago

We stand behind our shipments and kindly ask that you reach out to our team for any order issues so we can investigate and resolve the problem for you. An agent will be reaching out to you shortly to gather more details and assist you further!

Posted 3 weeks ago

“Prices are too high for us to resell compared to others. Will not be reordering”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We are working with our shipping carrier to lower our shipping costs. If you haven't already, please sign up for our mailing list to stay up to date on all the latest promotions and deals we have to offer. We hope to see you again soon!

Posted 3 weeks ago

“Packs were too big. I expected small size sold in stores.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback! As an online retailer, we’re unable to break cases into smaller packs, but we’re always working on expanding our selection to offer more items by the single. We appreciate your input and hope to serve you better in the future!

Posted 3 weeks ago

“It was thawes on the outside - but not bad - also I wish they were not all in one big piece -”

Helpful Report

Posted 3 weeks ago

We’re sorry to hear about the condition in which your order arrived, and we are committed to your satisfaction. One of our agents has reached out to you via email for more details, and we look forward to making this right for you!

Posted 3 weeks ago

“My order was delivered on time and was satisfactory. However, I encountered an issue during the checkout process. I had entered a code for free delivery, but the delivery fee was still charged. Despite my efforts to resolve this matter through email, I was unsuccessful in obtaining assistance.”

Helpful Report

Posted 1 month ago

Thank you for your review, and we are very sorry for the experience you had. Unfortunately, your order was placed without your code applied. When you reached out to us, your order had already been prepared for shipment, so we were unable to cancel it. We do apologize for the inconvenience. As your code has not been redeemed, you can still use it on a future order! Please call our team at 855-705-0755 if you have any questions.

Posted 1 month ago

“Wrong product was shipped to me and it took a month to deliver. Fortunately, I was refunded my money yet this effort took a couple of weeks to occur.”

Helpful Report

Posted 1 month ago

Thank you for your review, and we sincerely apologize for the delay in providing you with a resolution. We needed to report this issue to our suppliers to ensure this issue won't happen again. We appreciate your patience and hope to serve you better in the future!

Posted 1 month ago

“Very pleased with getting country crock plant based whipping cream but the other item I’ve ordered still hasn’t shipped and it’s been months. So I’ve given them three stars for their lack of order pulling times.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We sincerely apologize for the frustration this has caused. The item you ordered was supplied by one of our specialty vendors. Unfortunately, they were facing a shortage of this product, which caused this part of your order not to arrive as expected. You should have received an email regarding the cancellation of this item, and I am very sorry if you did not. We strive to keep our customers fully informed about the status of their orders at all times!

Posted 1 month ago

“My order has been “pending” for 3 weeks without an update and without an update. I called customer service for information a was repeated told she couldn’t hear me well, it was a special order now an I should call the producer directly. I said no, they should, she ended the call. They’ve already been paid. Not happy.”

Helpful Report

Posted 1 month ago

Thank you for your review, and we are very sorry for the experience you had with our customer service team. We strive to provide the best service possible and it looks like you order was shipped 4/8 and delivered on 4/11. We apologize for the miscommunication and look forward to serving you better in the future!

Posted 1 month ago

“Still waiting for my package”

Helpful Report

Posted 1 month ago

Thank you for your review! This order was shipped on 3/5 and delivered on 3/7 with FedEx. We send out a delivery notification that would have said to reach out to us if you did not receive your order. Please call our team here at 855-705-0755 so we can look into this for you.

Posted 1 month ago

“It was a little disheartening to have to wait months for shipment of a single full case of JFG coffee. It did arrive and was exactly as ordered.”

Helpful Report

Posted 2 months ago

Thank you for your review! The product you ordered is a special order item, which can take 3 to 4 weeks to arrive from our suppliers, as noted on the listing page. We sincerely apologize for the wait time, we understand how it can be frustrating. We hope to serve you better in the future!

Posted 2 months ago

“The items I ordered were exceptional. The packaging was super. That being said I simply can't afford the shipping cost. We are a single household and in many cases the shipping is more than the cost of what we would order. My first order was free shipping. I wish we could order from you but it would simply cost too much. Thank you”

Helpful Report

Posted 2 months ago

“i would not recommend purchasing in the winter if u live far away . out of 36 cans of pop 8 froze that is my only concern”

Helpful Report

Posted 3 months ago

Thank you so much for your feedback. We sincerely apologize for any frustration this situation has caused. We're thrilled to have you as a customer and always want to ensure the best experience possible. If you ever encounter an issue with your order, big or small, please don’t hesitate to reach out to us at 855-705-0755. We’re here to assist and continuously improve our services for valued customers like you!

Posted 3 months ago

“I enjoy the convenience of Food Service Direct. Unfortunately, nealy every time I place an order my items are damaged and unable to be used for resale. Customer Service is helpful to resolve the issue, however, it's irritating to expect damaged goods then be required to go through customer service seeking product replacement or a refund.”

Helpful Report

Posted 4 months ago

We sincerely apologize for the issues you've experienced with your previous orders being damaged in transit. While we're glad our customer service team has been able to assist you, we understand how frustrating it is to deal with this issue. Please know that we are constantly improving our packaging and shipping processes to prevent future issues. We truly appreciate your patience and understanding as we strive to provide a better experience. If you have any concerns, please don’t hesitate to reach out to us at 855-705-0755!

Posted 4 months ago

“I was very happy with the max cheese Stix, exactly how I remembered them. The chocolate chip pudding cakes, I was expecting them to be chocolate like the picture only they were vanilla with chocolate chips, didn't like them, very disappointed. The orders came earlier then said, which was nice.”

Helpful Report

Posted 4 months ago

Thank you for your review! We're so glad to hear that your order arrived earlier than expected. Regarding the pudding cakes, we apologize for any confusion. We offer two varieties—Ne-Mo’s fully chocolate pudding cake and the chocolate chip version, which features a vanilla cake with chocolate chips. We appreciate your feedback and hope you'll give the chocolate option a try in the future!

Posted 4 months ago

“Love the company and they have everything but they’re expensive and the shipping is enormous.”

Helpful Report

Posted 4 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“check all orders they never let you know if anything was damaged in transit”

Helpful Report

Posted 5 months ago

We sincerely apologize for any inconvenience caused. Please note that we send notifications to our customers if UPS informs us of any issues during transit. We value your feedback and will continue working to improve our communication. Thank you for bringing this to our attention!

Posted 4 months ago

“This is the first time FSD has disappointed me. It took 3 tries to get the product I ordered in tact and undamaged. You need to seriously review your packing methods.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We appreciate you reaching out to us so we could make it right. Please know that we report damages like this to our warehouse team, and they are constantly working to improve packing methods. We value your business and hope to provide you with a better experience in the future!

Posted 4 months ago

“We bought Mrs. Friday's Sounther Flounder and it is a little spicy for our tasts. We are smothering it with some kind of cheese sauce and that helps. The service was very good, etc. so we're not complaining about that. We'll try a different selection next time. We've used up one bag so far. The fish is great but the breading has a little too much cayane pepper in it to suit us. We will be purchasing again from Food Service Direct, just a different selection next time.”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We're glad to hear that you were happy with the service. We want to let you know that as an online retailer, we do not manufacture the products we sell. If there’s ever an issue with any item, we encourage you to reach out to us so we can investigate and resolve it for you. We appreciate your business and look forward to serving you again with a different selection next time!

Posted 4 months ago

“If you have an item on the website that’s is available and or a special order and can NOT get it , then it need to be removed from the the website.”

Helpful Report

Posted 5 months ago

Thank you for your feedback! Special order items are ordered directly from the manufacturer, and unfortunately, they are not guaranteed to be fulfilled. For transparency, we require customers to acknowledge a disclaimer about the special order process before completing their purchase. This allows us to serve those willing to wait for these harder-to-find items. We appreciate your understanding and are here to assist if you have any questions!

Posted 5 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews