FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While I am very annoyed that this order sat unfulfilled for a week after it was placed and I was not notified that the order had been cancelled, when I finally reached customer service, the issue was explained promptly.”

Helpful Report

Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. An email should have been sent to you by our purchasing team, I apologize if you did not receive it. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order.

Posted 1 year ago

“Have not received my order....yet. When might I expect it to arrive?”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. At this time your item is due to arrive at our shipping facility on 10/2023, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 1 year ago

“Got the order ok but I was sure that I ordered the Cracker Barrel bites with Havarti cheese. Instead what I got was the one with two kinds of cheddar. Thanks for asking.”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out. I took a look at your account and order conformation we are showing the Cracker Barrel Extra Sharp Cheddar Butter Cracker Bites, 1.58 Ounce -- 10 per case ordered on both. Please feel free to reach out to our customer service team anytime we would be happy to help you find the correct item.

Posted 1 year ago

“The good - our order of 20 Johnsonville Polish Kielbasa packs arrived on schedule. The bad - the cold pack count was minimal (6) - and the product was thawed out (still cool, but thawed). Had the shipment been one day later the product would have been ambient temp and would have been ruined/returned. You should use WAY more cold packs or use overnight shipping. This is the second time when ordering this has been a problem. Last time there were a only couple of cold packs and we had to return the order. PLEASE spend a few extra bucks on more cold packs to completely pack perishables - add it to the cost of the order. Way better than ruining a couple hundred bucks of meat.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be more than happy to help.

Posted 1 year ago

“The product was fine. The problem with the payment was a nightmare. I had not ordered in a year. I used the same credit card but it was not accepted. I checked the bank, unlocked the account, and still would not accept the credit card. I had 2-3 direct conversations with Food Service Direct and still they would not accept the card. Very frustrated, so I used my personal credit card to pay for the product. I have never had this issue with FSD prior to this order. I hope that this does not happen next time or I will reconsider ordering product again.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. I do apologize you were having problems placing your order. Please feel free to reach out to our customer service team if you need any assistance with your order, we would be happy to help.

Posted 1 year ago

“Almist all of the cans were dented up so badly, they were not stackable in my pantry. I have never received any canned foods as badly dented before...at least 19 of the cans. The bavarian Kraut is delicious, but I hope eating out of badly dented cans doesn't affect the product. I guess the box was too big and there was nothing inside to protect the cans.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“The products I ordered are trusted, commercial grade icings that I used to work with and I was very happy to have them at home as a cottage baker! However I was given a large tub of icing that was short dated while the other one still has a few months left. The shipping sticker was put over all the i greediest info and the shelf date, thankfully I could see the date through the label, but nothing else. Otherwise I am happy with the icing and the time of shipping.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us we really do appreciate it. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 1 year ago

“Product offerings are pretty good. However, FSD prices not ideal.”

Helpful Report

Posted 1 year ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. Prices on temperature-sensitive items also factor in the price of extra packaging for the items. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“I bought a ketchup pump. It was fine and reasonably priced. I did not expect daily emails. If I need something else I will let you know. I do not want to be your email friend. More is not better.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. if you would like to stop receiving our emails you can unsubscribe at the bottom of any of the automated emails we send. If you need assistance please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Unfortunately the dry ice was melted ans 1/4 of the product had melted out. They weren’t able to rush me a replacement for free by my event which was disappointing, but they were able to give me a full refund. The rest of rhe product was soft but frozen enough to salvage and it tasted good.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I can see that you have received a refund for the damaged portion of your order. Thank you for letting us make this right for you. If there are any issues with your order, please don't hesitate to reach out to our customer service team. We're always happy to help.

Posted 1 year ago

“Just wish they’d offer free shipping a couple times a year- they do on some things but not most things”

Helpful Report

Posted 1 year ago

Thank you for the feedback. Our marketing team is always running promotions Please sign up for our Attentive program. By signing up for Attentive you can be notified when we have any promotions running (Free shipping, 10% off, sales, and discounts).

Posted 1 year ago

“I ordered for a private charter business but they expired in less than a month so we can no longer use.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. We do apologize if the item you ordered has an expiration date within a month. While we are a wholesale online realtor we understand some of our home-use consumers may not finish their products within the given timeframe. Please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Good selection. Good customer service. Poor shipping and logistics. Frozen items defrosted 60% of time. Items ordered with 3 week ship time become 'unavailable' after waiting, but no notice given until I request update, and only option is to resubmit and hope they arrive after another 3-4 weeks. That is poor logistical service.”

Helpful Report

Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“I was very pleased to find the product available with food service direct and they delivered it promptly. However the packaging was a giant unrecyclable styrofoam box. I would not order from this company again for that reason. I have received other frozen products specifically dog food from farmers dog that comes in recyclable box with dissolvable insulation and dry ice- in this day and age eso with an organic product I would like to see an effort to minimize packaging waste.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. We strive to be as eco-friendly as possible, doing so we use recyclable coolers for our shipping containers. I would suggest looking up a local recycling plant that accepts this packaging if this is something that interests you. If you have any questions please feel free to reach out anytime, we would be happy to help.

Posted 2 years ago

“I love the prices and the product is good, however, I think they need to get a new shipping method, at least for parchment paper. My first order showed up completely destroyed, like all of it had fallen out and someone tried shoving it back in. Customer service was great and they sent me a new case that also showed up half destroyed. I didn’t want to deal with another return so I just kept it.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. We have issued you a refund in the amount of $78.09 for the item not received. We are very sorry for any inconvenience caused, please let us know if there is anything else we can do to help.

Posted 2 years ago

“product came quickly but its on the expensive side”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We are always working on ways to lower pricing. If you sign up for marketing emails you will be the first to know about any specials or sales we are running!

Posted 2 years ago

“Love the taste. Regularly find 1-2 worms in each filet. Very disappointing.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do apologize you are dissatisfied with this item. Please feel free to reach out to our customer service team anytime, we would be happy to help you find something.

Posted 2 years ago

“Dogs tasted good. Would have preferred them to be packaged separately. They came frozen all together and ended up throwing half away as we didn't need 48 at one time.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. Since we sell many bulk products please feel free to reach out to our customer service team we would be more than happy to provide some storage tips for the future.

Posted 2 years ago

“Was very disappointed with the state of the container when it arrived. The styrofoam container was intact but inside, the top to the ice cream container was broken as well as part of the container itself. This was a gift and made for a very poor presentation. The ice cream itself was delicious.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“I am a frequent customer. However, on my last order shipment, my order didn't come all on the same day. The order came over the course of 3 days. This made it very difficult to keep up with provided it was a large order. After reviewing my order some items were missing. Thankfully a customer rep sent out what was missing. Point I am trying to make is I would prefer my order to come all at one time.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. Unfortunately, with large orders, we will ship out what we have so there are no delays with your order. Please also take into consideration the weekend and if your area has Saturday delivery. If not then since the shipping company does not ship out on Sunday most orders will be delivered the next business day. All order tracking numbers are sent to your email for the order for your ease. Please check your emails for these tracking numbers so you can track your package.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews