FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my lobsters were lost. But the customer service is great!!!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Lost lobsters are never a good thing, but I am happy to hear our team got you taken care of!

Posted 2 years ago

“The value of the product ordered was good. Don't get me wrong the Kozy Shack Rice pudding for whatever reason was not available elsewhere so I'm glad you processed the order but it took like better than three weeks to deliver. So yes the delivery was on time but it was a long time. Otherwise I mean how can you screw up a case of pudding?”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. Items that are considered special order are ordered just for you and can take 3 to 4 weeks to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 2 years ago

“My food is still coming partially cold. It's only because of the cold weather that it gets here ok”

Helpful Report

Posted 2 years ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 2 years ago

“dimsum I ordered was good. the only drawback was shipping fee.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 2 years ago

“I ordered 8 buckets of Brill icing they arrived in the most horrible condition. Poorly wrapped and transported the buckets were dented and hot each bucket came in a torn cardboard box. And expensive too”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“You can do better. The product arrived not frozen as it should. It could have if you would size the exterior box so as not to leave an enormous amount of dead (air) space. Way too much air/space for the dry ice to overcome to keep the product in the correct temperature zone.”

Helpful Report

Posted 2 years ago

“I tried to order a specific product, I was advised that I needed to order 11 cases to get this item. I ordered 11 cases but received 5 and was told there were no more, even though I ordered the minimum! I requested to order again and was told someone would contact me, I guess that person has been out sick?”

Helpful Report

Posted 2 years ago

Hello, Thank you for the review. I do apologize some of your items were cut. I understand how frustrating this can be. I took a look at the chat conversation you had with one of our reps I do see that they asked if you would like a call to place an order and then after that, you, unfortunately, did not respond to the rep and left the chat without answering if you would like a callback. I do apologize for this confusion. If you still require assistance please feel free to reach out to our customer service team anytime we would be happy to assist.

Posted 2 years ago

“Box was already open inside the cooler, so I threw away the top portion and kept the bottom, maybe everything was good, just me thinking, have had good service in the past”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Please feel free to reach out to us if you have any issues or concerns about your order. We will be more than happy to assist you.

Posted 2 years ago

“Concept and product offerings are great. The shipping cost and timeline is not practical for a fast past business.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“To be honest the only time I make a purchase at FSD is when an item(s) is on sale and/or has free shipping or when there are special promotions or offers happening. Otherwise most of the prices are a smidge overpriced and the shipping charges are way too expensive.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We really do appreciate your business. Thank you for allowing us to get you the items that you need.

Posted 2 years ago

“Over 65% of the PRINGLES chips were broken.”

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Posted 2 years ago

“It took many weeks to get a box of crackers. I had several that were smashed and opened. Also, one package was stuck to the packing tape. I read the ingredients (by Zesta) after I ordered. There are preservatives and things. Wished it could just be flour and salt, mainly.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. If you ever need help with the ingredients before you order please feel free to reach out to our customer service team. We will be more than happy to help you.

Posted 2 years ago

“product was ok but not worth the price”

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Posted 2 years ago

“Package came damaged. Had to throw away 6 containers that were broke open. Also, the expiration date was 3 weeks after I received the package! I will not buy from this company again.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

“should improve”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We appreciate it!

Posted 2 years ago

“Great for hard to find items. Shipping is really slow. One week or more for delivery.”

Helpful Report

Posted 2 years ago

We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 2 years ago

“You need to improve your search feature and also get more individually wrapped muffins”

Helpful Report

Posted 2 years ago

Thanks for the great feedback!

Posted 2 years ago

“Eventually got to the products I needed after MANY MANY redirections.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I do apologize you were having problems placing your order. Please feel free to reach out to our customer service team if you need any assistance with your order.

Posted 2 years ago

“I live on the west coast and my frozen product took 6 days to arrive and was thawed and it’s quality was affected.”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“The product was goo, what I'd expected, but the packaging was poor causing the contents to spill out during shipping.”

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Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews