FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was what we expected. Order was delayed twice. Order number was put into the system incorrectly. Staff was friendly but seemed to struggle with the system.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If you have any questions about your order please feel free to reach out to our customer service team. We would be more than happy to assist you!

Posted 1 year ago

“It arrived a day late and when I asked to cancel, they said no. I explained to them that the only reason I ordered the chowder was because it would be here in time for the event. But then it came a day late.”

Helpful Report

Posted 1 year ago

Thank you for the feedback, ill be happy to assist. I took a look at your order and I see that this order was placed over the holiday weekend and was shipped out on Tuesday 01/02/2024. We have multiple faster shipping speeds to best fit your needs. Unfortunately we were unable to cancel your order since it was already been shipped from our warehouse and transferred to UPS. I do see that your order was delivered within the timeframe given to you on the order conformation. Please if you need any assistance with your orders delivery timeframe please feel free to roach out to us anytime.

Posted 1 year ago

“Placed order but not yet shipped. So asking for a review before I get my order is really stupid since I don't have my order.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing page Items that are considered special order are ordered just for you and can take 3 to 4 weeks to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“my issue is not with the product itself or the delivery but the packaging. I'm trying to reduce the amount of unrecyclable waste I generate and the six packages of english muffins I ordered arrived in a huge styrofoam cooler, easily triple the size of the muffins. I was happy to find a reliable source for gluten free english muffins, but the packaging is making me reconsider ordering from you again. Isn't there any way you can minimize the styrofoam?”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We opted for the packaging to ensure the safe delivery of your frozen order, as using paper boxes might risk thawing in transit. We are actively exploring more sustainable options to align with environmental goals. Our customer service team will be more than happy to help you find a recycling plant near you. If you have further suggestions or concerns, please feel free to reach out.

Posted 1 year ago

“Need to be on top of inventory better and not sell stuff you dont have.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologize for the inventory issue, and we're working to improve our processes. Your input helps us enhance our service. If you have any specific concerns or need further assistance, please reach out to our customer service. We appreciate your understanding

Posted 1 year ago

“Our order for International Delight 384 dairy replacement portions arrived late for the second time. Now FSD.com has corrected our complete address, so that should improve. But this shipment is comprised of little cups containing a liquid that fails to foam our coffee, which enhances its flavor. Customer Service is looking into this.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. It is important you are 100% satisfied with this purchase. I've flagged your email as urgent for our team to review. Please watch for an email within the next 12-24 hours!

Posted 1 year ago

“Placed an order. My account was debited for the full amount. One month later, no items and nothing from the company on the status. Had to call and find out items are out of stock with no available date. Customer service was helpful but why did I have to call them??”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Item arrived in short order, but will not be using product yet.”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out. We are so happy to hear your order was delivered in a timely manor. If you have any questions please feel free to reach out to our customer service team, we would be happy to assist.

Posted 1 year ago

“Item ordered delayed till 12/21. Was told my payment method (paypal) wouldn't be charged until item shipped. Not true. I was charged!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. When you place an order with our company you will see a hold on your account for the order total. As items ship out the hold for that item will be released and the funds for that item will be taken. You may see multiple charges from us in your account, but you will never pay for more than the items we ship.

Posted 1 year ago

“Ordered on a weekend. Order was delayed twice. When package was delivered, the inner package/box containing fish was not sealed. Fish appeared to be ok. Packaged on dry ice. Ice packs were not sealed. After cooking some of the fish on different occasions, the fish is very dry. I believe it may have gotten freezer burn from the dry ice. Not satisfied with my purchase.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. At Food service direct we strive for 100% satisfaction on every order. For the safety of your order we may delay shipment until Monday so your order is not sitting in a UPS warehouse over the weekend. If there ever is an issue with your order please feel free to contact our customer service team anytime. We would be more than happy to help.

Posted 1 year ago

“Product arrived after slow transit with every container lid broken and no longer chilled”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Haven't received package as yet. Ordered last week for Thanksgiving. Had to go out and buy food to make sure we had some.”

Helpful Report

Posted 1 year ago

“Order #1002454388: Although the soups were wonderful and I paid extra for earlier shipping the 4 soup chafers were not able to be shipped on time. Mariah wrote:I am very sorry to inform you the Stainless Steel Soup Station Chafer is not eligible for expedited shipping. I sincerely apologize for this inconvenience and this has been reported. Once shipped, we will issue a partial refund for the expedited shipping cost paid for this item. I thought it meant it was not shipping. I ordered 4 chafers from Amazon for my event because I needed it by a certain date. I just received the chafers today 11/15/2023. I would like to return it but I was told that you are charging me a 20% re stock fee. WHY? you were not able to fulfill my order on time event though I paid extra. You did refund the shipping but the chafers were important. I hope we can fix this issue being that I am a first time customer.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! Customer satisfaction is our top priority, I do see that you reach out to our customer service team. I've flagged your email as urgent for our team to review. Please watch for an email within the next 12-24 hours!

Posted 1 year ago

“As of today Wednesday the 15th of November I have not received my order or any notice”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. Ill be happy to help. I took a look at your order and i noticed the item you ordered has a processing time of 3 business days. Your order was shipped out to you today from our warehouse and a tracking number sent to your email. For any shipment updates please refer to the tracking link provided. If you have any questions please feel free to reach out to us anytime.

Posted 1 year ago

“Well this is my first order and we have not started out on the right foot. I did receive my order in a timely fashion, however it is not what I ordered. So now I get to go thru the whole customer service process to see if they are going to make things right!”

Helpful Report

Posted 1 year ago

Thank you for reaching out. We hate to hear there was an issue with your order. I've flagged your email as urgent for our team to review. Please watch for an email from us verry soon. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Delivery was on time and product arrived in great shape. But wish they would go back to shipping all product in one large box on a pallet instead of each individual box in a foam cooler. Unpacking 15 large coolers take a lot of time and are hard to get rid of.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“I received part of my order & it was all good. But the rest of the order is not here. No communication about where the rest of my order is.”

Helpful Report

Posted 1 year ago

Hello, thank you for the feedback. Ill be happy to assist. I took a look at your order and saw that it shipped out of our warehouse earlier this week. A email with the tracking link was sent to your email on file. I also saw there was a delay with UPS. If there is an issue with your order because of this delay, please feel free to reach out to our customer service team we would be more than happy to assist.

Posted 1 year ago

“Yes, delivered to my front door, I'm very happy your company was able to correct the shipping address from the wrong dialog box .”

Helpful Report

Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“I was so happy to find this product, but they sent the wrong item. Yes customer service for correction was super responsive and easy to work with for the error. However a week later and I still don’t have the correct product. It took less than 3 days to get the wrong product.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do see that your item has shipped from our warehouse this morning. You will be sent a tracking link to the email on file. Please if you have any questions please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“A lot of my packs were either missing one,broken,or one stick is shorter than the other-but why?”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. We have to here there is an issue with your order, ill be happy to help. I have sent you an email requesting more information on your order. At your earliest convivence please respond so we can assist. Thank you.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews