FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The knorr clam base I received expires in less than 2 months. There is no way I can use that much clam base that quick!! Would have liked the expiration date to be out farther.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We apologize for any inconvenience caused by the expiration date on your items. Our policy states that the products we deliver will have at least two weeks remaining before the best-by date. A team member will be reaching out to gather more details and see if we can work towards a resolution!

Posted 6 months ago

“"They have a good selection, but very expensive, and shipping costs as much as the product!"”

Helpful Report

Posted 6 months ago

Thank you for your review! We are working with our shipping carrier to lower our shipping costs. If you haven't already, we recommend signing up for our marketing list to receive all the current promotions we are offering. We hope to see you again soon!

Posted 6 months ago

“The pork rinds did not seem fresh. When we cooked them, they were hard”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback with us. It is important to note that we are an online retailer, and do not manufacture the items we sell. We ask that you reach out to us if there is an issue with your order, as we stand behind our shipments and want you to be satisfied with your purchase. One of our agents has reached out to gather more details so we can work toward a resolution for you.

Posted 6 months ago

“Was really disappointed in the fact that it arrived frozen ( Which was expected) But once thawed Bread is hard and has stale taste. So sad.”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback with us. While we don’t manufacture the items we sell, we fully stand behind our shipments and want you to be satisfied with your purchase. One of our agents has reached out to gather more details so we can work toward a resolution for you.

Posted 6 months ago

“Extremely disappointed in the sizes of the hams for the cost. $165.00 for 2 boneless hams. If I knew they would be so small I would have just went to my local grocery store and bought 2 boneless in hams for a much cheaper price. Lesson learned, never again.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. While we strive to remain competitive, our pricing differs from grocery stores as we don’t buy and sell items the same way. Our prices also include the cost of packaging for temperature-sensitive items to ensure they arrive safely. We sincerely apologize for any inconvenience caused.

Posted 6 months ago

“I didn’t receive my full order. I ordered a full case of the Nairns Oat Breakfast cookies and I only received one carton.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. After looking at your order I see that the case does not sell this product on our website, only the individual box. If you would like assistance finding something that would fit your needs better please give us a call at 855-705-0755

Posted 7 months ago

“My order showed Up a day late, so the entire Frozen packs inside the package were thawed so I don’t know how long it’s been sitting thawed but every time I eat a dog, I get a stomachache”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. If your order arrived thawed and it should have been frozen please don't eat it! We are having a member of our team reach out today to get this resolved for you.

Posted 7 months ago

“I have ordered lindys italian ice before but this time there was no dry ice to keep it frozen and out of the case all of them were melting. Had to throw 1 whole box out. Disappointed”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us a review. I have sent a message to our customer service team to reach out regarding this issue. Any time you have an issue with delivery just give us a call and we will work with you to make it right!

Posted 8 months ago

“I have been happy with all my orders till the last time my box looked good but when I opened it that's when I seen some of the packs open they were liking on the sides of the packs”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us a review. I am sorry to hear there were some issues with your delivery. I am having a member of our team reach out to you to get this taken care of. Please know that we are always here to help with issues that arise from delivery! If you would rather call us instead we can be reached at 855-705-0755.

Posted 8 months ago

“I have ordered several times previously and the recent packaging, (no outer cardbord box), did not sufficiently insulate product. Dry ice was gone and some thawing had occured.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review. I am sorry to hear about your last delivery. We pride ourselves on our shipments and your experience does not meet our standards. I am having a member of our team reach out to you. If there are ever any issues at delivery please give us a call and let us know. Your feedback is used so we can continually improve!

Posted 8 months ago

“Food was as I expected Delivery well really bad like 5 days after the schedule Package really good, your food doesn't get bad on the way home”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your feedback about your experience with FoodServiceDirect.com. We are sorry to hear about the delay in receiving your order.

Posted 8 months ago

“I ordered a case of breaded shrimp unaware they would be tiny little bait size. They taste fine but they are so small a serving takes a couple hands full. Will not order again.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your feedback about FoodServiceDirect.com. I'm sorry to hear the shrimp were smaller than you were hoping. If you ever need help finding information about a product please let us know and we will be happy to help!

Posted 8 months ago

“Not honestly given right information before I placed order and don’t accept returns while order still pending ship in their warehouse.”

Helpful Report

Posted 9 months ago

Thank you for the feedback! Please feel free to reach out to us if you have any questions or concerns about your order. We will be more than happy to assist you.

Posted 9 months ago

“J'ai commandé des boîtes a pizza et le produit n'était vraiment pas bien emballé”

Helpful Report

Posted 10 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 9 months ago

“I ordered a box of sauer table syrup but half the box had unsealed individual containers and leaked all through the box. So have the box got thrown away”

Helpful Report

Posted 10 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 10 months ago

“Excessive wait time to ship product in section of website that said ‘in stock’ but had to be ordered”

Helpful Report

Posted 10 months ago

Thank you for the feedback. Items that are considered special order are ordered just for you and can take 3 to 4 weeks to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 10 months ago

“It really don’t have any problem on this order better than December 2023.”

Helpful Report

Posted 10 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 10 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 10 months ago

“Very good but pricey”

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Posted 10 months ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 10 months ago

“Delivery was fast and item was package perfectly and Was still frozen. The only issue, every time I order is that the count is always short, both were short by 7 pieces. Granted not a lot but for the price it is. My kids really like it so I order anyways knowing that it might be short a few pieces.”

Helpful Report

Posted 10 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 10 months ago

“The items I purchased were thawed by the time it got here.”

Helpful Report

Posted 10 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 10 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews