Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

“Please read my prior comments”

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Posted 10 months ago

“I ordered oil for popcorn I got some but it wasn’t what I wanted”

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Posted 10 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 9 months ago

“The only complaint I have is the Chuckwagon sandwiches I ordered. I've only opened 1 box so far and 4 of the 10 sandwiches in the box the top bun was broke. 2 of them pretty bad. The other 2 were broke in 2.”

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Posted 11 months ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 11 months ago

“Pies are not good”

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Posted 11 months ago

Thank you for the feedback. I do apologize you are not happy with your items. Please feel free to reach out to us we would be happy to help.

Posted 10 months ago

“Unfortunately our food did not arrive frozen. They were easy to deal with and quick to get us the refund which was much appreciated. Sadly they were unwilling to pay for overnight shipping that would get the needed food to us in time putting us in a bind to have to re-shop for our food the week of our event. Definitely not ideal and will likely try to keep our event shopping local in the future.”

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Posted 11 months ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 11 months ago

“sold single unit instead of pack of 8, then wouldn't give others because "can't split packaging"”

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Posted 1 year ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 1 year ago

“I ordered a 24 pack and only got 19.. plus the box was open when I got it.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Why did it take so long to get here?”

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Posted 1 year ago

Thank you for the feedback. We offer a range of expedited shipping options to fit your needs. Please select the shipping speed that works best for you at checkout. If you need any assistance please feel free to reach out to our customer service team, we would be happy to assist.

Posted 1 year ago

“Unfortunately provider did not use enough ice or shipping took too long because item were thawing when received”

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Posted 1 year ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 1 year ago

“Kinda in the middle with my review. Packaged and shipped I had no problems with. Steak quality was sub par. Every ribeye in the box had more gristle than any ribeye I have ever bought. I have never seen a ribeye that was perfectly round. Like they cut the meat with a 3 1/2" cookie cutter. The ribeyes I buy from the local butcher shop is 10 times better. Your quality sux, your steaks sux, presentation after cooking sux, quality of meat sux. I will not be purchasing again. I did give away most of your steaks to friends and family.”

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Posted 1 year ago

Hello, Thank you for the feedback. I do apologize you are not satisfied with your items. Please feel free to reach out to our customer service team, we would be happy to help you find another item

Posted 11 months ago

“I did receive the delivery but I had to contact customer service because it wasn't delivered on the scheduled date.”

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Posted 1 year ago

Thank you for the review! All shipment updates are sent to your email via a UPS tracking link. Please refer to the tracking link for any up to date information or updates on your shipments. You can also track the progress of your order via your account dashboard. We are always here for you if you need any assistance.

Posted 1 year ago

“Cost is too high.”

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Posted 1 year ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. Prices on temperature-sensitive items also factor in the price of extra packaging for the items. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“My order arrived quickly and safeily, but the new charges of $10 for a singular frozen pack per item is excessive, especially when multiple items are shipped in the same box. There's no need for that many packs, nor to be charged for each pack. Please return to the prior shipping method that doesn't include those excessive charges. Or at least, figure out how many packs are actually needed for a singular shipped box with multiple items and only charge for that.”

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Posted 1 year ago

Thank you for your feedback. The "cold" fee ensures proper packing and temperature maintenance for frozen and refrigerated items during transit. To guarantee the quality and integrity of these items upon delivery, we use specialized packaging materials such as ice packs and dry ice. The 'cold pack fee' helps cover the additional cost associated with these materials and ensures that your items arrive to you in perfect condition. If you have any questions please feel free to reach out to our customer service team anytime, we would be happy to help.

Posted 1 year ago

“The cookies are great. The box was delivered open and damaged. Inside the cookies were rolling about. I contacted the company with my concerns and they offered a few dollars off my next order. lol I was a little concerned about tampering or contamination.”

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Posted 1 year ago

Hello, Thank you for the feedback, Ill be happy to assist. I took a look at your claim and saw the pictures you sent in to our customer service team. The damage specialists in charge of your ticket noted there was only 7 out of 320 cookies visibly damaged in the pictures you submitted. We suggested you to send is another picture to back up our claim of total damage. Since the picture submitted only showed partial damage we refunded accordantly. If you have any questions about your refund please feel free to reach out to us we would be more than happy to assist.

Posted 1 year ago

“Out of stock once I buy one product”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. Due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Two shipments arrived with outer packaging badly damaged...one with inner, insulated box also damaged and product thawing (about 20% unusable). Problem appears to be with poor packaging by FSD (inner box free to bounce around and damage outer box) and not primarily with any mishandling by delivery company.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“I ordered funnel fries that arrived frozen as one large block. It appeared they were frozen, thawed, and frozen again. I was expecting individually frozen funnel fries. An individually frozen product allows the purchaser to choose the appropriate amount.”

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Posted 1 year ago

Hello, Thank you for the feedback. Ill be happy to assist. While we strive to have more consumer packaged items on our website we specialize in wholesale restaurant use. Most of our products are packaged for restaurant use that's why some of our products are not going to be packaged individually. Please feel free to reach out to our customer service team if you need any assistance with finding these products, we would be happy to assist.

Posted 1 year ago

“Ordered pork cutlets and half of them were broken in pieces. But the ones that survived were great. Arrived frozen but packing in box was bad allowing product to shift around and break.”

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Posted 1 year ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have. A member of our claims team will be contacting you directly to help you with your issue.

Posted 1 year ago

“I like the company have bought multiple times. All the details like shipping are fast etc. Unfortunately I find that the prices are lower in my normal supermarket for many things. So I will still use them I just can't presume the cheapest.”

Helpful Report

Posted 1 year ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. Prices on temperature-sensitive items also factor in the price of extra packaging for the items. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“I liked that the bread dough was delivered and at first look it looked like a great deal. They are actually mini loafs. I have to combine 4our of them to make the same size a regular loaf does.”

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Posted 1 year ago

Thank you for the feedback! Please feel free to reach out to us if you have any questions or concerns about your order. We will be more than happy to assist you.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

FoodServiceDirect.com Reviews