FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They fell apart”

Helpful Report

Posted 1 month ago

We are very sorry to hear about the condition your order arrived in. Thank you for reaching out to us and allowing us the opportunity to correct this for you. It looks like our agent provided you with a credit for this part of your order. Please call us at 855-705-0755 if you have any questions!

Posted 1 month ago

“Ordered a case of tortillas. The purchased arrived on time, however, the product expires in 2 weeks. How can some use 144 tortillas in two weeks. Also, the product was shipped on ice. Normally, they are stored at room temperature. When I tried to call customer service, I geta message that they will try to find someone to help me. In a short period of time, I get a message no one is available to help me., leave a message.The call disconnects. First time I used this company. very disappointed and cannot recommended based on my experience to date.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Items shipped by us are guaranteed to be delivered no less than 2 weeks before the manufacturer's “Use by” or “Best by” date. We stand behind our shipments and are committed to ensuring your satisfaction with every purchase. It looks like we have opened a claim and are waiting on images from you so we can investigate and provide a resolution. Please call us at 855-705-0755 if you have any questions!

Posted 3 months ago

“Worst customer service ever! I will NEVER purchase anything from this company again.”

Helpful Report

Posted 3 months ago

We sincerely apologize that your experience did not meet expectations. Unfortunately, the item you received was the correct item that was ordered. We understand how frustrating this situation must be and apologize for any confusion. The confirmation email includes details of the product purchased to help ensure accuracy. If there’s anything we can do to assist you further, please don’t hesitate to reach out.

Posted 3 months ago

“Unfortunately the delivery day is not predictable. In this order, it was placed with an “expected” delivery of Thursday or Friday (1/2 or 1/3). As of 1/5 it didn’t show up and the delivery day was updated to 1/8-1/10. As a result, we didn’t have the needed supplies for the weekend when it was expected. Without solid delivery dates we cannot use Food Service Direct. The risk of not having supplies is too big.”

Helpful Report

Posted 4 months ago

We understand how important it is to receive your supplies on time, and we sincerely apologize for any inconvenience caused. The delivery dates provided on our website are estimated and do not account for potential delays in processing or transit. If you require your orders by a specific date, we encourage you to reach out to our team at 855-705-0755 for more details on shipping times. While we cannot guarantee an exact delivery date, we can provide a more accurate estimate to help you plan accordingly!

Posted 4 months ago

“Están mal sellados, se parten al trabajar con ellos, viejos la masa está agria.”

Helpful Report

Posted 4 months ago

Lamentamos sinceramente la experiencia que has tenido con este producto. Como tienda en línea, no fabricamos los productos que vendemos, pero nos comprometemos a resolver cualquier inconveniente relacionado con los pedidos y respaldamos todos nuestros envíos. Te invitamos a contactarnos directamente con cualquier duda o problema, para poder investigar la situación y encontrar juntos una solución adecuada.

Posted 4 months ago

“Customer Service is awful!”

Helpful Report

Posted 4 months ago

We’re sorry to hear you feel this way. Our team is always here to assist, and we strive to provide the best service possible. In the past, we were able to successfully cancel your order and provide you with an update. If you ever have any concerns or need assistance, please don’t hesitate to reach out to us at 855-705-0755. We truly appreciate your feedback and the opportunity to serve you better.

Posted 4 months ago

“I didn't get what I wanted. I saw it wasn't what I wanted before it shipped. They wouldn't let me cancel. I tried to start the return process before it got to me, they wouldn't let me. They were asking me what the expiration date was on a product I hadn't even opened the box. It was like they were stalling until it was past the point where I could return it. I will never work with this company again. Worst customer service I've ever encountered. I've told all the other restaurant owners that I'm friends with to avoid this place and I'll never use them again either.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, and we sincerely apologize for any frustration caused by this experience. Unfortunately, once an order has been shipped, it cannot be canceled. We see that you reached out to us on 12/3, but the order shipped on 12/2. Per our policy, temperature-sensitive items cannot be returned for safety reasons. We look forward to hopefully serving you better in the future.

Posted 4 months ago

“I placed the same order twice .both times the order was either broken or lost .food service direct refused to do anything about it .absolutely the worst company I have ever done business with! I would recommend that nobody purchase anything from them.”

Helpful Report

Posted 4 months ago

We are very sorry to hear about your experience with your recent order. When the first order was damaged in transit, we sent out a courtesy replacement, which was unfortunately lost by UPS. Our team emailed you alerting you to this, offering a resolution, and it looks like you were processed a full refund for this order. Please know that we’re committed to resolving this for you. Kindly contact us at 855-705-0755 if you have any questions regarding this order.

Posted 4 months ago

“Never got my product.”

Helpful Report

Posted 4 months ago

We’re so sorry to hear that you didn’t receive your product! It appears your order was damaged in transit with UPS and we were not notified. Our team has reached out to you directly to resolve this issue as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to improve your experience.

Posted 4 months ago

“Sent wrong product then attempted for 2 weeks to give me run around before finally refunding me”

Helpful Report

Posted 4 months ago

We sincerely apologize for the experience you had with your order. It appears that the manufacturer recently updated the packaging of this product. Please note that the claim process takes 2-4 days and can be delayed if we have not received all the information we need. A representative followed up with you 3 business days after you reported this issue and processed a full refund. We appreciate your patience as we worked to resolve this matter for you. We value your feedback as it helps us improve our services!

Posted 4 months ago

“Awful first experience followed by more issues. First, I placed an order for a type of yogurt that I can no longer find in my area. The way the items were packaged allowed for the yogurt to move in transit and 2 of the 6 containers spilled all over the place. Additionally, the order was received on Oct 11th and all containers had an expiration of Oct 16th, which is really not great. So I contacted them via chat and I was told I should be hearing back from them within a business day. This happened on Oct 11th, and by October 16th I had not heard back from them so then I emailed the whole chat transcript to their support group. Meanwhile, I had discovered that I had 2 charges on my account for the same amount (close to $100/charge). After much back and forth they gave me a credit for one of the charges and promised to undo the 2nd charge. But did they? No, I had to follow up again and they finally refunded the 2nd charge. On Dec 15th I decided it was time to use the store credit and be DONE with this company. So I ordered the same darn yogurt but this time around the total exceeded the store credit by less than $1 so I had to add my credit card again. I double and triple checked that the store credit will be applied and then placed the order. I immediately saw an alert from my credit card that the charge was for the full amount so I reached out to the company and asked to have to store credit applied. They responded fairly promptly that it didn't get applied when I placed the order and there is nothing they can do. I immediately asked to have the order cancelled and here we are at the end of the 2nd business day since my reply I haven't heard back. Just now I got a shipping notification. So the saga will continue... My advice, stay away from this darn company. I genuinely cannot wait to be done with them and their unscrupulous ways of doing business. Horrible horrible experience!”

Helpful Report

Posted 5 months ago

We sincerely apologize for the damage to your order and the issues you experienced. We stand behind our shipments and are committed to ensuring our customers are satisfied with their purchases. Our loss prevention specialist conducted a thorough investigation of the second charge to ensure the issue did not recur in our system. Your refund was processed as soon as possible following the completion of this review. We are very sorry for the issue with applying your store credit. Unfortuantely, credit cannot be applied after an order is placed and it was too late to cancel your order when you reached out. If you have any additional concerns, please don’t hesitate to let us know. We appreciate your patience and the opportunity to address this matter!

Posted 4 months ago

“The delivery service of the cake was very poor, as well as the packaging. By the time ther cake arrived to me, it was warm and the icing of the cake was sticking to the card board box. I was very disappointed and will probably never order from your again due to the poor quality of the delivery.”

Helpful Report

Posted 5 months ago

We sincerely apologize for the condition your cake arrived in and understand your disappointment. Unfortunately, there was a delivery issue with UPS, and your order was delayed, resulting in it arriving spoiled. An agent has reached out to you regarding resolution and we encourage you to reach out to us directly with any order issues so we can resolve them promptly!

Posted 4 months ago

“I understand that my order was a special order and that it "could" take up to 3-4 weeks to recieve it. I waited 4 full weeks and then called to see when I should be expecting it. I was then told that my order was cancelled. I NEVER recieved an email stating this. The customer service rep told me that I would get one that day, never happened. ALSO the rep told me she would send me an email with the vendors information and that they might be able to help me track down the items I was looking for. NEVER got that email either. As a customer, I feel pushed aside. I will not be ordering from you again because my happiness was deliberately pushed aside.”

Helpful Report

Posted 5 months ago

We sincerely apologize for the experience you had with this order. Special order items can take 3-4 weeks to process and, unfortunately, are not guaranteed to be fulfilled. After your call, our representative sent an email, and we are very sorry if you did not receive it. If you have not already, please check your junk or spam folder, as some emails may be filtered there. Our order management specialist sent you an email regarding your cancellation on 12/4 and we apologize for the delay in communication. We value your feedback and appreciate you bringing this to our attention so we can continue to improve our services.

Posted 4 months ago

“Received the wrong product. Requested the right product to replace the wrong one. Also requested a return label so product could be sent back. That was over 3 weeks ago and still waiting. I do not recommend this company.”

Helpful Report

Posted 5 months ago

Thank you for sharing your experience. You alerted us to this issue on 11/17, which is when we began the investigation. Claims typically take 24-48 hours to process and on 11/19, we asked if you would like a replacement to be sent out. Unfortunately, there was a delay in a response from our vendor regarding the return label. We then informed you that you could either keep, donate, or discard the wrong item received. We appreciate your understanding and are committed to improving our processes!

Posted 4 months ago

“I ordered almost a month ago and the items have t even shipped. Was told it was a specialty item but wish I’d known that before I ordered”

Helpful Report

Posted 5 months ago

We sincerely apologize for the frustration caused by the delay. The item you ordered is a special order item, and its product page states that processing will take 3–4 weeks. You must confirm the disclaimer before adding the item to your cart and it is displayed again under the item during checkout. We appreciate your patience and understanding and ask that you reach out to us if you have any questions or concerns!

Posted 5 months ago

“I got the wrong item. I ordered a case of Good2Grow Fruit and Veggie blend and I got Antioxidant blend. I will never order from them again”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We sincerely apologize if you received the wrong item! It looks like our team sent you an email on 10/16 asking for more information, but we did not receive a response. We stand behind our shipments and want to resolve this for you! We will be reaching out again to get this resolved as soon as possible!

Posted 6 months ago

“Our oder arrived with all the dough thawed and exploded within the box. There has been no response from Food Service Direct despite us sending photos.”

Helpful Report

Posted 6 months ago

Thank you for your feedback and we apologize for the inconvenience. Unfortuantely we have not received any correspondence from you regarding this order, however, we stand behind our shipments and want to make this right. A representative will be reaching out to you directly to resolve this issue.

Posted 6 months ago

“I did not receive the order in time for the function. And when I did it did not come with lids like the description showed, took me 2 weeks to get that issue resolved with customer service. Then i found out they charged me twice on my credit card. Now I cannot get anyone from customer service to answer my emails to expkain the second charge. I will never order from this company again..”

Helpful Report

Posted 6 months ago

Thank you for bringing these issues to our attention. The listing error showing both cups and lids has been reported, and we've refunded you for the missing items. We apologize for the delay in responding to your email. We appreciate your feedback and are committed to improving our service!

Posted 6 months ago

“I have a terrible experience with ordering from food service direct I ordered 2 containers of knorr powder from food service direct only one was shipped to me and my card was charged for y price of 2 after calling I was asked to send different proof which I did up till now I have not received my second container as a matter of fact I come to my mail to see how I can ask for return label so I can send the one sent to me and get my money back and never order anything from food direct again. This”

Helpful Report

Posted 6 months ago

We sincerely apologize for the inconvenience caused by receiving the incorrect item. We reported this issue to our team for investigation and want to assure you that your replacement was shipped and delivered successfully. If you experience any issues with your orders, please don’t hesitate to contact us. We stand behind our shipments and are here to help!

Posted 6 months ago

“Was sent wrong product. Also, I paid extra for overnight shipping and part of product was delivered 3 days later and the other part 5 days later. Yes, I did factor in time to pull the product per website instruction.”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback. We sincerely apologize for the unexpected delay with UPS, and to hear you received the incorrect item. We stand behind our shipments and ask that you reach out to us if you have an issue with your order. Our team has reached out to investigate and work towards a resolution!

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews