Awful first experience followed by more issues. First, I placed an order for a type of yogurt that I can no longer find in my area. The way the items were packaged allowed for the yogurt to move in transit and 2 of the 6 containers spilled all over the place. Additionally, the order was received on Oct 11th and all containers had an expiration of Oct 16th, which is really not great. So I contacted them via chat and I was told I should be hearing back from them within a business day. This happened on Oct 11th, and by October 16th I had not heard back from them so then I emailed the whole chat transcript to their support group. Meanwhile, I had discovered that I had 2 charges on my account for the same amount (close to $100/charge). After much back and forth they gave me a credit for one of the charges and promised to undo the 2nd charge. But did they? No, I had to follow up again and they finally refunded the 2nd charge. On Dec 15th I decided it was time to use the store credit and be DONE with this company. So I ordered the same darn yogurt but this time around the total exceeded the store credit by less than $1 so I had to add my credit card again. I double and triple checked that the store credit will be applied and then placed the order. I immediately saw an alert from my credit card that the charge was for the full amount so I reached out to the company and asked to have to store credit applied. They responded fairly promptly that it didn't get applied when I placed the order and there is nothing they can do. I immediately asked to have the order cancelled and here we are at the end of the 2nd business day since my reply I haven't heard back. Just now I got a shipping notification. So the saga will continue... My advice, stay away from this darn company. I genuinely cannot wait to be done with them and their unscrupulous ways of doing business. Horrible horrible experience!