Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

“I bought 6 bags of mild kimchi cabbage and it spoiled. I have talked to customer service and they were supposed to get back to me. I have called again with no action! This is bad for a large company like you. Just give me my money back!!!!!!! Very poor customer service 😢”

Helpful Report

Posted 1 year ago

Hello, thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. It looks like a member of our customer service team has been in contact and is awaiting a little more information from you. Please reply to them at your earliest convenience and we will do what we can to make this right for you.

Posted 1 year ago

“I ordered food and they refunded my money because what I ordered was unavailable at the time so after 2 weeks they refunded money and life went on, but for some reason they got the product in and didn't notify me that they were reshipping my order and charging my card again so I wasn't looking or even aware that I had anything coming to my address and they claimed they sent a package I never received any was still charged for the item. Poor communication with this company and a loss of funds for this low income vulnerable adult thanks a lot greedy company.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your order was not originally canceled since it is a special order item, and your card was charged when your order shipped. I do see that you were sent a tracking link to your email notifying you of your shipment progress. According to UPS your order was delivered to you on December 20th. Please if you have any questions please feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“Poor, horrible, charged twice for 1 order, it's been 10 days no delivery yet. Not good.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. For orders containing multiple items, we only charge your card for the items that shipped on that day (plus a portion of shipping costs), and any further charges will only be placed once the other items ship. As a result, you may notice more than one charge from FoodServiceDirect.com on your card, but the total amount will never be more than that on your initial order. If you need anymore clarification on this please feel free to reach out to our customer service team, we would be more than happy to assist,

Posted 1 year ago

“Item has not shipped since order date of 12/16/23 yet billed on date of order-1002538526- I am contacting American Express to cancel payment- I have contacted you multiple times to cancel order but told it was to late to cancel. Jeffrey Allen Jeffrey Allen”

Helpful Report

Posted 1 year ago

Thank you for the feedback, ill be happy to assist. Items that are considered special order are ordered just for you and can take 3 to 4 weeks to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“I have tried to order from them twice now. My daughter is gluten free, and used to really love corn dogs… I’ve tried several different brands, which were a fail. The Foster Farm’s look the closest to the breading texture she had liked before. I was willing to buy a large quantity… and each time my order was cancelled. If it is not able to be ordered, the option shouldn’t be there.”

Helpful Report

Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers only tell us an order is being cut once we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Trying to get refund for almost two weeks for order 1002538526. Product did not ship when I asked for refund as I cancelled order- cannot understand why this should take so long. It did not take long to order. Jeffrey Allen”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility on 01/15/2024, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 1 year ago

“Ordered and got an email a week later that they cancelled my order due to supply chain issues. I would have preferred to be told that earlier.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Never received my order.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Ordered on the 15th said it would be 3-5 days… the status now reads it’ll be here on 12/27/23”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback, I'll be happy to assist. I took a look at your order and noticed the item you ordered has a processing time of 3-5 business days. Your order shipped out of our warehouse and is on its way to you. A tracking link has been emailed to you. If you need any assistance please feel free to reach out to us, we would be happy to help.

Posted 1 year ago

“Never came…..”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback, Ill be more than happy to assist finding your package. Please feel free to reach out to our customer service team at Customerservice@foodservicedirect.com or mia.foster@foodservicedirect.com. We would be happy to help. Thank you.

Posted 1 year ago

“Order never shipped and was never refunded.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Never got what I had ordered. They haven't given me a refund. I got a fake tracking number just so they could charge my PayPal account.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review, I'll be happy to assist. I do see that one of our reps sent you an email stating UPS has updated your package as lost. We have already processed a refund back to your account and notified you about this. Please if you have any questions please feel free to respond to our email We would be more than happy to assist.

Posted 1 year ago

“Second time I ordered acai blend. This time same container different ingredients and color and texture. I asked for a resolution. They told me by text there was nothing they will do for me. Horrible customer service. Failure to make things right. This company does not value customers and does not care about customer resolutions at. I will never order here again or recommend to anyone. Complete failure”

Helpful Report

Posted 1 year ago

Thank you or the feedback. Ill be happy to assist. I took a look at the item that you received and noticed the manufacturer of this item recently underwent a rebranding, which may have resulted in a different look of the labeling, but the product itself remains unchanged. If you have any further questions or concerns, please feel free to let us know. We appreciate your understanding and hope you enjoy your purchase!"

Posted 1 year ago

“Did not deliver! Have not received my purchase!!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“The order was very late. Still not arrived .”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review, ill be happy to assist. I'm showing your order has shipped from our warehouse and is expected to be delivered on Wednesday December 20th. For any updates on your shipment please refer to the tracking link sent to your email. If you have any questions please feel free to reach out to our customer service team, we would be more than happy to assist.

Posted 1 year ago

“I bought cliff bars. I didn’t open any of the cliff bars but I tested them to see how soft they were. They were a little hard. They had a due date of march 24 on them at least. I will never buy from this company again. Cheaper to buy from the cliff company anyway.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“Ordered on December 3 and still have not received my order.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Waited and waited for item to be shipped. Item canceled. Said item would not be charged for until shipped. Item was charged for the day item was ordered. STILL have not been refunded my money!!!! Is this place a scam???”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Since you paid via ApplePay your refund is processed via them. If you still do not see your refund please feel free to reach out to ApplePay for assistance.

Posted 1 year ago

“Ordered probiotics and like 2 weeks later they said sorry we cannot fill your order. And then ot took me another 2 weeks to get my money back.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. Since you weren't charged for this order the pending hold was lifted at the time of cancelation. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“still have not received the product”

Helpful Report

Posted 1 year ago

Thank you for the review. I am showing your order is currently on backorder and should be shipping to you around 12/16/2023. An email should have been sent to you by our purchasing team with this information. I apologize if you did not receive it. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

FoodServiceDirect.com Reviews