Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

“The buns are not fresh and the presentation is unacceptable. The buns are damaged and appearance is poor. I purchased these for an event and will not be able to use these buns.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“After a long period of time my order was cancelled. Just received notice today. Very dissappointed.”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“I still have not received my order . It was supposed to be delivered 22/24 - 11/25 . The order is non refundable, so I am assuming I just wait ?”

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Posted 1 year ago

Hello, Thank you for the feedback. Ill be happy to assist. We understand how frustrating it is to have an order delayed due to the supply chain, we do everything in our power to keep you up to date on the status of your order I am showing your order is currently on backorder and should be shipping to you around 11/28/2023. An email should have been sent to you by our purchasing team with this information. I apologize if you did not receive it. If you have any questions please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“I never received the delivery and if I don't receive it by Monday I want a full refund”

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Posted 1 year ago

Hello, Thank you for the feedback. Ill be happy to assist. I took a look at your orders tracking details. UPS has updated your order as delivered today November 27th. If you need any assistance with your order please feel free to reach out to us anytime. We would be more than happy to assist.

Posted 1 year ago

“The order placed a week ago did not arrive yet, and we didn't have the dessert for Thanksgiving.”

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Posted 1 year ago

Hello, Thank you for the feedback. Ill be happy to assist. I took a look at your tracking details and saw that UPS has updated your order as delivered on Saturday, November 25. If you need any assistance with your delivery, please feel free to reach out to our customer service team anytime. We would be more than happy to assist.

Posted 1 year ago

“I used to buy these pepper steaks at Hannaford yrs ago but they stopped selling them they were absolutely delicious. but these ones I purchased I didn’t like at all”

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Posted 1 year ago

Thank you for the feedback. I do apologize you are not satisfied with your purchase. Please feel free to reach out to our customer service team anytime, we would be more than happy to assist you find a different product.

Posted 1 year ago

“Took a month to get the horrible Danish..”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Once your item arrives at our shipping facility, you will receive a separate email with tracking information once it is available. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“Had to cancel order. Delivery date promised when ordered was changed. Product was going to be delivered after needed date. Disappointing.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“I purchased 5 pounds of the oat bran muffin mix. After being concerned about the expiration date I called to verify. The muffin mix was out of date by almost a year. I was shocked at the quality control. Always question dates that are confusing to understand.”

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Posted 1 year ago

Thank you for reaching out to us. I do apologize there was an issue with your order. We strive for 100% customer satisfaction and apologize that did not happen here. I do see that our customer service team has sent you a new case of this item. An email with the new tracking link will be sent to your email on file. Please if there ever is an issue with your order feel free to reach out to us anytime, we would be more than happy to assist.

Posted 1 year ago

“Never received it”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out. Ill be happy to assist. I took a look at your tracking number for this order and saw that UPS has updated your order to be delivered by the end of today. For any updates on your order please refer to the tracking link sent to you by our purchasing team. If you still need assistance please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“My order was canceled a week after placing in. Website had the items were available, but I was sent a message that said the items were out of stock. Very disappointing.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“I placed an order and two days later (the day before I was supposed to receive them) I received an email that "due to supply chain issues" my order was canceled. Not delayed, or even on backorder, just canceled.”

Helpful Report

Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“I have not received my order as of 10/23/23.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility on 11/06/2023, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 1 year ago

“I did not receive my order.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“I Order a week ago still haven't received my order. Haven't even received a confirmation that they have shipped yet.. So I can't give a good review..”

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Posted 1 year ago

Hello, Thank you for the feedback. I do see that your order has shipped from our warehouse. An email with the tracking link has been sent to the email on file for this order. Please if you have any comments or concerns feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“Charged me for my order then said they couldn’t fulfill the order due to supply chain issues then failed to give me a refund. Still waiting and no communication or refund from them. Crooked company!! Beware”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Since you were not charged for this order the pending hold will be lifted. If you have any questions please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Item was dry and nasty my customers were complaining about the donuts.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving us a review. I do apologize you are un happy with your order. Our customer service team will be more than happy to help you find another item. Please feel free to reach out to us anytime.

Posted 1 year ago

“Shipping took way way too long. A month.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. I do see that the item you ordered has a processing time of 3-4 weeks but I do see that it was shipped in 2 weeks and delivered to you soon after. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“I purchased a product I saw on their website and was sent a less expensive, different product from the same manufacture. It took many, many calls, and a lot of arguing before their customer service representatives would give me a credit and return the product. It was such a huge waste of time. All they cared about was figuring out if the manufacturer made the mistake or if they did not one of the four or five different people that I spoke to actually cared that I was the customer with the wrong product. The same product that they don’t have available is still on their website.”

Helpful Report

Posted 1 year ago

Thank you for leaving us a review. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. Ill be happy to assist. The item that you ordered comes from a specialty vendor. We request images of the product received, lot code, barcode, ect to make sure that this issue does not happen again. We would hate for our customers to continually receive the incorrect product. Thank you.

Posted 1 year ago

“Item has not shipped and it has been a week. Website said item was in stock. Had to reorder elsewhere.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility with in the given time frame and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you would like to cancel please reach out to us, we will be happy to help!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

FoodServiceDirect.com Reviews