FoodServiceDirect.com Reviews

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived very late after several delays. Product was supposed to remain refrigerated, It arrived sloppy and hot!. I will not return for another experience and have already found and alternative method to avoid such.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do apologize your order arrived in less-than-perfect condition. I looked at your order and see that one of our customer service agents sent you an email notifying you of a possible UPS delay. if your order arrived damaged to reach out to us and we would be happy to help. We have not had a response back from you as of yet. If you do not see our email please check your spam folder for any order updates. Because of this UPS delay, I have refunded you the cost of the order. Refunds can take up 2-3 business days to credit to your account.

Posted 1 year ago

“I ordered unhoney. It came solidified and unusable. I contacted FoodService Direct only to be told it was an issue with the manufacturer and I should contact them. I did but never got a response. I bought from YOU, not the manufacturer. You could have refunded my purchase and contacted the manufacturer since you buy from them. I felt the customer service was awful. You don't return a bad TV to the manufacturer, you take it back to the store where you bought it!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us we really do appreciate it. Customer satisfaction is our top priority. I have opened up your request and forwarded this to our customer support manager for father evaluation. Please be on the lookout for an email from us real soon!

Posted 1 year ago

“Very bad shipment of croutons. Half of the bags are just filled with air, and just a few croutons if any.”

Helpful Report

Posted 1 year ago

“i have not received my orders and I have been charged\”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. The pending hold on your card was lifted. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“Hi ordered mini hot dog buns. Twice. Both times freezer burnt from the dry ice. I learned don't order bread sent in dry ice. Seller should know that. The first one was thrown out with credit on item. The second one never called supplier. Threw out my self. With no credit. I was over it.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“Product all melted.”

Helpful Report

Posted 2 years ago

“The product was not good quality and it tasted stale. 😕”

Helpful Report

Posted 2 years ago

Thank you for the feedback. At Foodservicedirect we strive for 100% satisfaction, we apologize that this did not happen here. Please feel free to reach out to our customer service team we would be more than happy to help you find a different item.

Posted 2 years ago

“Well since my order never arrived and I didn't receive any notice I'd have to say it was pretty poor service.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. UPS notified that your order was damaged in transit and back on 03/14/2023, one of our customer service reps sent you an email informing you that we have issued you a refund in the full amount for the damaged product. If you still do not see our email please check your spam folder for it. We sincerely apologize for any inconvenience this may have caused you. Please let me know if I can be of further assistance. Thank you,

Posted 2 years ago

“The product I ordered and the product I received were not the same. The image on the website did not match the description and they sent me the image item. When I called them to ask for a refund and to send the product back they argued with me that I received the right product while admitting that the image and description did not match. After asking for a manager to speak to they told me they would have someone call me back. After speaking with the manager she admitted I was in the the right and would send a refund. After waiting for 6+ days for my refund I was given the run around to call PayPal, call my bank..meanwhile no refund in site while I already sent back their product as they requested. I called my bank to let them know of the situation provided them the tracking number they refunded my money, and said they would get in touch with the company. Will never use this company again or refer it to anyone I know. Their customer service is terrible and they market incorrect items while they argue with me about it when I call them to tell them it’s wrong, despite them agreeing with me. My bank also said no refund was ever tracked on their side, so I doubt I would have got my money back if I didn’t call my bank to dispute the charge.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I have forwarded this to the Customer Service manager for training. Please be on the lookout for an email from us soon. Thank you

Posted 2 years ago

“Not at all the product that I was told it was.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We strive for 100% satisfaction for all our customers. We are unable to control the taste of the product. We do apologize you found the Tonie's cheese pizza sauce "spicy". Any issues or discrepancies you have with the taste of an item will have to be directly relayed to the manufacturer. Please let us know if you would like their contact information and we will be more than happy to send it over to you.

Posted 2 years ago

“It was a mess. The funnel cakes were all broken and had to be thrown away. So it was definitely a waste. Money wasted!!”

Helpful Report

Posted 2 years ago

Thank you for the feedback, we hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“The product was expired. Also, customer service was always out of the office.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do apologize that your experience with us was not satisfactory. I do see that you spoke with our claims specialists and they confirmed the date listed is the product's Manufacture Date. I am showing this product has a shelf life of up to 270 days and is suitable for use until 08/27/2023. They also contacted the manufacturer for you and emailed you the coding for the Manufacture date associated for further proof but as of today, there has been no reply from you. Please feel free to reach out to us again we would be happy to continue to assist you.

Posted 2 years ago

“I ordered items for a big annual event. I ordered early Feb for a Feb 18th catering and received the items mod March. Even after repeateded cancelling I still go the items that I thn had to give away and pay for.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do apologize you had an unsatisfactory experience with us. Unfortunately, as the items you ordered were special order items and had already been placed with our supplier and processed we will be unable to cancel it, as per our terms of sale. We offered you a one-time complimentary refund for this. Please feel free to reach out to our customer service team at any time we would be happy to assist.

Posted 2 years ago

“Normally I would say the service it good but today I got the wrong flavor of sherbet. It has been a few days and I still don’t have any information as to how this issue is going to be resolved. Not happy I’m out of the product.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. I do see that my coworker has sent you an update on your claim. At your earliest convenience please look in your emails for a response from us.

Posted 2 years ago

“Our first order something happened with UPS. I contacted you and told you problem, but it took 5 or 6 days for our order to be ordered again to be delivered. We ordered 2 cases and only 1 shipped. The 2nd case had another UPS note and was never delivered. We're sorry. We need someone more reliable to deliver the products to us when we need them.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations.UPS notified us that your order had been damaged in transit. We sincerely apologize for this inconvenience as we know how important it is to get your order. I do see that you were refunded for this damaged item. Please feel free to reach out to our customer service team, we would be happy to assist.

Posted 2 years ago

“First of all, it was delivered to the wrong address in my complex, luckily, my neighbor recognized my name and brought it to me. Secondly, the yogurt was damaged, four of the containers were damaged and made a mess all over the carrier box. I was able to salvage the rest, but I will not be buying from you again. To top things off it was late in the delivery. I sent a note to the food service direct and never received an apology. This is the first response I have gotten. Poor customer service!!”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us we really do appreciate it. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see the customer service rep you were in contact with sent you an email updating you on your damage claim, I also see that you received a refund for the damaged portion of your order. If you have any questions please feel free to reach out to us anytime, we would be happy to help.

Posted 2 years ago

“THE FOOD *UCKED”

Helpful Report

Posted 2 years ago

We are sorry to hear you were unhappy with the product. Please feel free to reach out to our customer service team and we would be happy to see if we can find a better product for you.

Posted 2 years ago

“I ordered from you, and didn’t get my order. Pint blank. You strung me along with my order for over a month. I just got tired of waiting on you. I will not order from you anymore. I had ordered products from you for years. NO MORE!! Karon Tuttle”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. On January 24th we emailed you that UPS has notified us that your order has been damaged in transit with UPS. We offered to get you a replacement shipped out or a refund for the damaged part of your order. On January you were refunded the full amount for your order back to your original form of payment, if you do not see the refund you will need to follow up with your bank directly.

Posted 2 years ago

“Wrong product sent. Customer service will not help. The product was almost $100.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do apologize you were not satisfied with your order. I do see that you spoke with a rep in our claims department. With the limited information you provided and what has been discussed, the item ordered, invoiced, and shipped was the item received. Please feel free to provide the requested information to our customer service team anytime, we would be more than happy to help.

Posted 2 years ago

“Ordered Malto Meal maple(case) hot cereal… received cream of wheat cereal (case ) very disappointed in service. Philip Lucero ( Venice,Florida )”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews