FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made order. Order was delayed. Order was recieved. Wrong product sent to us. Order was made again, with no charge. Order delayed. Excuses made. Order delayed. Tired of asking to speak to a manager or a supervisor with no results. Supervisor in a meeting, supervisor in training, supervisor at lunch.... Order delayed. Asked for a refund. Got a refund. How do rate "no service?"”

Helpful Report

Posted 3 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Posted 2 years ago

“They were expired.”

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Posted 3 years ago

Thank you for the feedback. We take expiration dates very seriously and with the utmost importance to resolve as quickly as possible. Please shoot us over an email with the item details and we will do what we can to make this right for you. I do see that you were not charged for this order. Please feel free to reach out to us we would love to help.

Posted 2 years ago

“My item was not shipped in dry ice so it arrived spoiled and blood all over the box. The odor was ridiculous.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. We have issued you a full refund to your CC for the damaged items.

Posted 2 years ago

“I ordered eight stone and granite cleaners. The order was returned to FDS FOUR times by the shipper as damage was detected to product. My fifth and final try resulted in me receiving only three of the eight ordered (and paid for), one of which was broken and empty fouling the shipping box. I am nor surprised, as the spray bottles were packed loose in a much too big box allowing them to move around and to break. Although customer service tried to solve the issue, the warehouse staff packing the items were clearly incompetent and clueless.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We hate to hear there was an issue with your order. It's important to us that you receive the correct item. And that those items arrive undamaged. I have forwarded this to our warehouse manager for further training.

Posted 2 years ago

“Food Service Direct will at times ship frozen food on a Thursday via UPS which results in a thawed order being delivered on Monday. Frozen food is supposed to be delivered frozen, no thawed. UPS did send a notice that the items were to be delivered Saturday but it wasn’t.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“How money times I should write a review. Ok please stop to send me email”

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Posted 3 years ago

“I still have yet to recieve the box if sauguage in a stick I ordered 3 months ago.....”

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Posted 3 years ago

Thank you for the feedback. I do apologize you have not received your order. Please email our customer service team so we can get you a new shipment.

Posted 3 years ago

“I ordered $800 worth of frozen chicken strips. They arrived completely defrosted and were all bad. We could not sell them. They were not packaged to remain frozen. Then I got a hassle in trying to get a refund, ultimately had to contest the charge with American Express.”

Helpful Report

Posted 3 years ago

Thank you for the feedback.We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. I do apologize that your experience with us was not adequate.

Posted 3 years ago

“1/3 of the order was returned because it broke in shipping so they shipped again. when I recieved the order agoain both battles of sauce were broken and leeked all over my kitchen counter until I discovered the leaking box.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! I understand how frusturating this can be. Please reach out to our customer service team so we can make this right for you.

Posted 3 years ago

“Item came open, unsafe to eat and still was charged shipping”

Helpful Report

Posted 3 years ago

Thank you for the feedback. I see one of our customer service agents has refunded you your order for the damage. If you have any questions please feel free to reach out to our customer service team anytime.

Posted 3 years ago

“I received the wrong product, possibly out of date 15 Jan. I let FSD know and was virtually accused of lying because I didn't have the equipment to send a photo of product. You sent it, you should know what you sent. It's been 2 weeks now and I am out of chicken base and no idea of any sort of conclusion on FSD part. I have been in food service kitchens for over 40 years as exec chef most of that time. This is by far the shoddiest I have ever been treated even in some third world countries. Whatever happened to customer service? What happened to customer being right? I have used FSD before and been fairly happy but this is the worst.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. I've flagged your email as urgent for our team to review. Please watch for an email within the next 12-24 hours!

Posted 3 years ago

“We bought a Pastry Pride whipping cream, the box arrived broken ( not in a thermobox), we send photos from the damaged box and explain that it arrived not frozen, not answer from your part, really bad client service to an expensive product.”

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Posted 3 years ago

“Never received order after first was returned to sender and second time was also returned to sender.”

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Posted 3 years ago

“the shipping cost was 25% of the product purchase. Every single can was dented. Every. Single. One. It didn't happen falling off a truck. they were packed that way. Never buying from FSD again.”

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Posted 3 years ago

“It was horrible, Sent wrong item, broken jars,not packed secure.”

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Posted 3 years ago

“whenever I make purchases the shipment is delayed!!!”

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Posted 3 years ago

“I ordered one product and got something completely different.”

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Posted 3 years ago

“Never received item I ordered on November 9, was told it would be shipped out December 13 still waiting for delivery, needed it before Christmas, poor service, want. My money back!”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is delivered in a timely manner. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“I’ve ordered hot krunchy kurls and received Cheetos crunchy cheese”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Food was not labeled to determine if it was the correct item. Item did not have dry ice and was spoiled. My mother cooked and tasted a small piece and said it did not even taste like the product we ordered. Also, the delivery was weeks late.”

Helpful Report

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews