FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aweful service!! I ordered four high chairs. Received one and was told the rest were out of stalk till January. It was almost a month before I was told anything concrete. Now I have one high chair and three others that don’t match. And the one I received the wood is chipped and my daughter got a hugh splinter. Horrible”

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Posted 3 years ago

“Terrible communication Order arrived almost 2 weeks late Half the order arrived”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is correct when delivered. Please shoot us over an email and we will do what we can to make this right for you.

Posted 3 years ago

“I ordered cups and lids almost a month ago. Only received the lids. Chatted with customer service who was unable to help- they had to wait for an update from their shipping department and they are going to email me. They should be able to just process a refund.”

Helpful Report

Posted 3 years ago

Hello, Thank you for the feedback. I see that my coworker sent you an update on your order and we are just waiting on your response. Please respond we will be more than happy to further assist you!

Posted 3 years ago

“I bought numerous Owl’s Brew Wicked Margarita mixes to last for a bit of time, but when they arrived, they were less than two months away from the expiration. The bottles were all dusty and dirty as well. Buyer beware. They won’t tell you when the expiration date is and they won’t accept returns. Will never buy from them again.”

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Posted 3 years ago

“Was disappointed. My fault really, but misunderstood. Each of those burgers cost $4+ apiece and this was supposed to be wholesale? On top of that, when it was delivered, the package of dry ice was broken and had spilled all over the two boxes.”

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Posted 3 years ago

“Chicken was defrosted when it arrived.”

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Posted 3 years ago

“I never received my order.”

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Posted 3 years ago

Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is delivered in a timely manner I see that one of our customer service reps have email you on August 2nd updating you on your order and requesting your response.

Posted 3 years ago

“This is the 2nd box of expired peanut butter single serve cups I have received in a 3week period. The date is clearly written on the outside of the box. I informed them of the 1st one and sent a photo. They apologized and did handle it well by sending out a new box but then I opened it up and it tasted bad so I checked and the same exact label with the same expiration date which is 7 months ago. So it's not just a little expired. Its ridiculous. I really hope that the next box will be right. They should have removed all of the expired boxes from the warehouse so it couldn't happen again.”

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Posted 3 years ago

Hello, Thank you so much for the review. I do believe one of our customer service reps reached out to you about this being the manufacture date and not the expiration date. Please feel free to reach out to our customer service team if you have any questions.

Posted 3 years ago

“Ordered 2 products but you sold only 1 was in your possession. So 1 out of 3 cases delivered. Very disappointing.”

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Posted 3 years ago

“Four consecutive water orders were damaged and "undeliverable". I have been ordering cases of water in glass bottles for years and I have never previously dealt with this rather bizarre scenario. Needless to say I will not be making any additional water purchases through Food Service Direct.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order arrives to you. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Purchased a case of Nutella cups. Received the item on July 22, they expire on august 21 !?!”

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Posted 3 years ago

“Good product but Very poor service. We ordered 2 cases of Zevia Zero diet tonic. Upon arriving, 1 case had been wet and was full of mold. We immediately sent pictures depicting the problem. After several emails back & forth Food Service wrote and told us they would be replacing the case. We were very pleased except the paperwork said they were mailing it to our billing address and not our shipping address. After many emails to Food Service asking for them to correct the shipping address, we never received the product promised to us at our shipping address in Indiana and never got a refund for it. Communication at FoodService Direct is very poor.”

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Posted 3 years ago

“lame customer service. Rude and unhelpful.”

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Posted 3 years ago

“Ordered individual cream cheese cups. They arrived partially frozen and when they thawed they had a grainy texture and were not usable. I contacted customer service and they told me they were not responsible and I should contact the manufacturer. I will never purchase from Food Service Direct again.”

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Posted 3 years ago

“I ordered Chicken Kiev, and Another chicken product all were mushed together and busted up. They were also stuck together to where you have to thaw them out to separate them. It’s a huge ball of frozen, torn and stuck together.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Nobody replies. Certain issuers require human help. I now because I do this for a living.”

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Posted 3 years ago

Hello Sil - I am so sorry to hear there was an issue with your order and that you had not received an email back from our team yet! I took a look and it looks like someone responded to you this morning. We look forward to getting this resolved for you.

Posted 3 years ago

“ordered a case of spiced apples in MAY ,Still dont have them, Trying to get a refund, No response Yet!!!!!”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is delivered in a timely manner. I've flagged your email as urgent for our team to review. Please watch for an email within the next 12-24 hours!

Posted 3 years ago

“Terrible packaging for shipping. I ordered a six pack of peanut butter, four cans were crushed upon delivery. Apparently food direct doesn’t care if the food actually get to the customer or not, as long as they take your money first.”

Helpful Report

Posted 3 years ago

Hello - We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Meat and pizzas came in really thawed”

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Posted 3 years ago

Hi Michelle - We hate to hear there was an issue with your order. It's important to us that frozen items are still FROZEN when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“I placed an order on June 4th. It was supposed to be shipped by UPS Ground. It is July 7th and the order has not arrived. There is no one I can talk to. Emails I have sent get nothing but an automated email response. So, thus far, the service is terrible and the customer service to adjust the problem is non-existent. Billing, however, was very prompt.”

Helpful Report

Posted 3 years ago

Hi Laurence, Thank you for taking the time to leave us a review. We decided to give our customer service team the extended weekend for the Holiday and they are working diligently to get caught up on all requests that have come through. I've flagged your ticket to the management team so we can get this escalated for you.

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews