FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipment is over a week late with no explanation and no help They wash their hands of shipping and it’s unreliable”

Helpful Report

Posted 3 years ago

Thank you for the feedback. I tried to look for an email with customer service regarding your shipment but I did not see one using the email address provided. I did track your order and I am showing that it is loaded for delivery. If the carrier has not reached out to you already please email our customer service team and we will do what we can to push this from our side.

Posted 3 years ago

“I have placed orders for my store 3 times and the company will send me a tracking number and tell me its on the way and then tell me after the fact that it was canceled. This is bad for business”

Helpful Report

Posted 3 years ago

Hi Danielle! Thank you for much for the review. I am sorry to hear some of your items were cancelled from your order, occasionally we will have shortages and won't be able to fulfill an order in full, but we work really hard to let customers know as soon as possible when that happens. There were some issues with our shipping notifications that our IT team has been working around the clock to resolve. We are really sorry to have let you down on with this order. Please feel free to reach out to our team directly if you would like to chat about this order in more detail!

Posted 3 years ago

“Bought a case of Ciao san Marzano tomatoes. One half were severly”

Helpful Report

Posted 3 years ago

I am so sorry to hear there was an issue with your order! I am not seeing any emails from you to our customer service team. We would love to work with you on a resolution. Please feel free to email us at the email address on your packing slip!

Posted 3 years ago

“I had an email alert set up when some cones became available and i finally received the notification. I immediately purchased and paid. 2 days later the order was cancelled by Foodservice direct. No explanation.”

Helpful Report

Posted 3 years ago

“Ordered chocolate pretzels packages arrived all 8 bags totally melted into one big ball in each bag. The only person who helped was Paige . She sent me another brand new order free of charge and they also arrived totally melted. Was not refunded. The customer service was awful other than her.”

Helpful Report

Posted 3 years ago

“Delivery took a long time to arrive. Food started to go bad before expiration date. Expiration date itself was so soon that there was not enough time to consume food in time anyways. No replacements or refund or discount was offered...”

Helpful Report

Posted 3 years ago

“What I received is not what I ordered. Will not order again!”

Helpful Report

Posted 3 years ago

“I had ordered vanilla chai for my business, I had received sugar free and ive been emailing for a week now snd no response. Very poor customer service .”

Helpful Report

Posted 3 years ago

“Purchasing from these guys was a complete waste of time and money. We ordered a case of Frönen non dairy ice cream. Attempting to check on the order while we waited was useless because nothing was updated. We finally received the ice cream eight (8) days after ordering it. No ice packs were included in the shipping package. Obviously it was SOUP. HOT SOUP. Not only was it all completely melted, one of the pints had opened and spilled everywhere. Ice cream, once melted, should not be eaten due to risk of food poisoning (bacteria loves sugar). It all had to be thrown out. To add to all of this, they are blaming COVID for their inability to accept refunds. Unbelievable.”

Helpful Report

Posted 3 years ago

“When I received my order the dry ice was completely melted and the product was warm. After waiting 4 weeks for the product we are not able to use the product. And it end d up in the trash. Will never order again.”

Helpful Report

Posted 3 years ago

“My order sat in the apartment office for 8 days because I NEVER received an email telling me my order had shipped. I never received a way to track my order.”

Helpful Report

Posted 3 years ago

“Never received the honey Said it was delivered but it was not”

Helpful Report

Posted 3 years ago

“My pretzels came warm. Box was soaked. The salt it came with had a hole so salt was everywhere. Would not recommend”

Helpful Report

Posted 3 years ago

“Not terribly impressed. Ordered 2 cases of Seafood Base and only received 1. Emailed customer service, with no response. Had an email come through showing they shipped another case, but still have not received the second case.......”

Helpful Report

Posted 3 years ago

“The packaging was horrible. It arrived all melted and a mess. Very disappointed.”

Helpful Report

Posted 3 years ago

“The price was great and the product was delivered quickly. I ordered individually wrapped graham crackers. Half of the product was in crumbs by the time it got to me.”

Helpful Report

Posted 3 years ago

“ok in the past, but disaster this time. Pkg left in garage and not in the sun, but there was no dry ice in container. Ice cream bars totally melted. Not only that but had leaked all over creating an enormous sticky mess. Extremely upset!”

Helpful Report

Posted 3 years ago

“A couple of them had mold on them”

Helpful Report

Posted 3 years ago

“Very Upset. Item 1 Ordered Frozen Cookies. Received today melted mush looks like poo. Item 2 Frozen Scones. Opened box to find extremely hot. Items were in Transit for 5 days according to the tracking. Did not receive a tracking number until the items were received. Received UPS today brought in house 1-2 minutes after delivered to open the boxes and be disgusted. Dry Ice was completely melted gone and both boxes were heated. Boxes were not even marked perishable. Contacted Foodservicedirect VI: email and facebook finally found a number and left a message. No responce. According to the tracking off the boxes items were shipped on the 17th and received today on the 22nd.”

Helpful Report

Posted 3 years ago

“Ordered and paid for two products received only 1 with no explaination of why and when the other product would be delivered.... Very poor business ethics.... Will never recommend Food Service Direct to anyone. I am currently in the process of contacting the better business bureau.”

Helpful Report

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews