FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent the stuff back and I never was credited. WHY!?”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We must wait for our warehouse to receive, inspect, and add your returned items back to inventory before processing a credit. We appreciate your patience and want to let you know that a member of our team has reached out to you regarding your refund!

Posted 7 months ago

“My last order was late and the ice packs was thawed out. And there were heat in the cooler.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. We are sorry to hear about the issues you experienced. We take great pride in our shipments and will have a member of our team contact you directly to get this resolved.

Posted 7 months ago

“When you buy a product you want to know when you will receive it and how much you will pay BEFORE you make the payment not after. For that reason I bought it again from another distributor. I need to know how long it will take and how much it will cost me before my check out. In the other hand I am very satisfied with The product shipment it arrived perfect even for a frozen product.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. Estimated arrival dates and full costs are available to you prior to checking out. If you could please give us a little more information we would be happy to look into this issue for you!

Posted 7 months ago

“I really don’t understand why I was sent a product that expires 2 weeks after I receive it . I feel like you could at least let the customer know they’ll be receiving a soon expiring item . I bought $500 worth of a product and literally couldn’t even it use threw it all away, buying something in bulk I would think I have longer then 2 weeks to use it all . And customer service was no help of course .”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. I am sorry to hear you had issues with your order. Due to the sensitive nature of food items, our expiration date guarantee is a minimum of 2 weeks. This includes dairy, and meat products as well. I do see you worked with one of our agents who was able to give you a partial refund for this order.

Posted 7 months ago

“El frosting llegó totalmente líquido, imposible usarlo, pienso que se arruinó, he pedido a otros sitios y llega frío o un poco congelado, y así debe ser, sino con el calor que hace llega líquido.”

Helpful Report

Posted 7 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please send us an email with the delivery details and we will do what we can to make this right for you.

Posted 7 months ago

“When I place order I expect it to arrive on time.”

Helpful Report

Posted 7 months ago

Thank you for the review. I am showing the order attached to this review shipped the next day after your order was placed. If there is another order you need help with please call our customer service team for help! 855-705-0755

Posted 7 months ago

“I still have not received my order yet. I ordered it on July 21st and received an email that it shipped on July 22nd. It is September 1st and still I have not received my order. The link for shipping updates just state “order in process”. Very disappointing. I will not be ordering from here again.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review. I am showing your order was damaged in transit with our carrier. A member of our team will be reaching out soon, but you can give us a call at 855-705-0755 and we will be happy to get this corrected for you!

Posted 8 months ago

“My Discover card was hack right after I called in an order and made a purchase by phone through a sales rep. You may want to investigate alittle deeper. I was happy with the product but was lost on when it would ship. I have to call and get more info.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review. I can assure you we have fully looked into our system and there are no breaches. If your credit card was hacked it would not have been done in our system. Frozen items, such as the one you ordered have to maintain their temperature during transit. Because of that, some orders are held to ship on Monday so they are not sitting in a hot truck over the weekend. All of our product pages should alert you if an item might need to be held until Monday, but our team is always standing by to help with any questions you may have.

Posted 8 months ago

“This is the second time I have ordered the Lavosh cracker bread this year. The first time was wonderful, there were maybe 2 or 3 crackers broken cracker bread in 3 boxes (21 breads). The last order I bought was for a wedding I had last week. I purchase 5 boxes! I was only able to salvage 9 of the 35 breads because they were cracked or in pieces! I had to run to Costco and buy 200 croissants. I will never purchase these again!”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review. I am sorry to hear how your order arrived. This is not at all up to our standard. I am having a member of our team reach out to you to work on getting this fixed. You can also give us a call at 855-705-0755. You are never stuck with a damaged product. If you have any issues with delivery always give us a call and we are happy to help!

Posted 8 months ago

“Can’t believe you’re asking me for a review your service was horrific. It took forever to get the product. Customer service was uncompassionate.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review. I am sorry to hear your experience was not a good one. I looked at your order and I see that your order was placed for a special order item. These are not kept in our warehouse and are only ordered on request when you submit an order with us. The lead time for this product is listed on the product page and you do have to confirm the wait time before placing your order. Our team would have been more than happy to help you find something that would fit your needs and be fulfilled sooner had you reached out before placing the order.

Posted 8 months ago

“Food Service Direct delivered the product but the expiration date was cut off. So I don't know if it safe to eat pr not.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review. There should have been a date stamped on the box as well as the sticker on the individual package. I am having a member of our ream reach out to see if we can help you get that date figured out.

Posted 8 months ago

“My one and only purchase was melted by the time it was delivered. individual containers where broken open.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review. We pride ourselves on our shipments and we are sorry your delivery did not meet our standards. I am having a member of our team reach our so we can work on getting this resolved for you. If any issues ever arise just reach out to our team at 855-705-0755 and we will be more than happy to help get those fixed!

Posted 8 months ago

“Recently had a product sent to me with a slight different taste after being consistent for a few months. Hope that changes quick! Really have faith in you all.”

Helpful Report

Posted 9 months ago

Your faith in our brand means a lot to us, and we are committed to rectifying this situation promptly. In order to better understand the issue you faced, we would kindly request some additional information from you. Could you please provide us with details about the specific product and any other observations you had regarding the change in taste? Your insights will greatly assist us in resolving this matter and preventing similar occurrences in the future.

Posted 8 months ago

“Product was melted, they sent it again and it was also melted and stuck together. It took two weeks to get a replacement and then it showed up melted again. Don't quit your day job!”

Helpful Report

Posted 9 months ago

Dear Garnett,FoodServiceDirect.com. We sincerely appreciate your honesty and want to apologize for the unfortunate incidents you encountered. We completely understand how frustrating it must have been to receive melted and stuck-together products, not just once but twice. We deeply regret the inconvenience this has caused you, and we are truly sorry for any disappointment you may have experienced. Your feedback is crucial to us as it helps us improve our services. We would like to assure you that we are taking your concerns very seriously and investigating the root cause of these melting issues. We are actively working on finding a solution to prevent such occurrences from happening in the future.

Posted 8 months ago

“*BUYER BEWARE* Website charged us twice for the same order. When we contacted them they wouldn't cancel it. Now we have double product.”

Helpful Report

Posted 10 months ago

Hello. Thank you for the feedback I will be happy to asset. I took a look at your account and noticed that two separate orders were placed on different days. I do apologize for this since this is not a system error and the items already being processed for shipment we were unable to cancel this order. Please if you need help ordering feel free to reach out to our customer service team. We would be more than happy to assist.

Posted 10 months ago

“Iam not satisfied with your customer service.. I waited 3 weeks to receive one item from your company and the quality is not what I expected. I will not be ordering from your company anymore.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I do see what we have processed a replacement order for you. Once your order is available to ship tracking information will be emailed to you as well. If you have any questions please feel free to reach out to us anytime.

Posted 10 months ago

“I ordered 25# gluten-free flour. Was told it was delivered to my post office. I only use a post office box for safety reasons. Went to the post office and postmistress and assistant spent 10 minutes tracking it down. Instead of VA it was in Quincy Illinois. I am a disabled physically impaired woman and very disgusted 😒 never will I order from this company again. Currently trying to get my money refunded.”

Helpful Report

Posted 10 months ago

Hello, Thank you for the feedback, ill be happy to assist. I took a look at your order and shipment and noticed that the shipping address imputed was incomplete. I do apologize for this. Please make sure your address is entered correct at checkout. If you ever need any assistance enter your correct address please feel free to reach out to us anytime. We would be more than happy to assist you.

Posted 10 months ago

“Poor service”

Helpful Report

Posted 10 months ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 10 months ago

“Absolutely not satisfied”

Helpful Report

Posted 10 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 9 months ago

“I ordered this item on May 20th and it still hasn't been delivered. My Paypal account has been charged, your record of this order says delivered but the tracking record says it has been sent back and forth to several states and is now in Illinois. WHERE IS IT?”

Helpful Report

Posted 11 months ago

Thank you for the feedback! We see that the order was in fact damaged in transit per UPS tracking. As requested, a refund was issued. We hope that you will continue your business with us as we continue our efforts in assuring our shipments are packaged well.

Posted 10 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews