FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to quit ordering from you due to me getting maybe half of the Topo Chico’s I order. UPS keeps busting the cases. Keep throwing them a large amount doesn’t even make it to the video at my door.”

Helpful Report

Posted 11 months ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 11 months ago

“Ordered a product and said ships in 1 day, had to call them and have them argue with me on the phone for an hour that it’s a special order and takes 6-7 weeks to arrive. I showed them pictures from their web page to show them I was correct. Horrible company that just doesn’t care, horrible customer service.”

Helpful Report

Posted 11 months ago

Thank you for the feedback. it appears our listing did not have the correct fulfillment time listed. This item is actually a special order item which is ordered just for you and can take a little longer to arrive from our suppliers. Special order items can take approximately 6-7 weeks to arrive from our specialty vendors. As requested your order has been cancelled, and your card or account will not be charged for this item. All similar listings have been updated to the longer lead time.

Posted 10 months ago

“Paid for over night shipping. Still haven’t arrived 6 days later. Hopefully it will get here this week”

Helpful Report

Posted 11 months ago

Thank you for the feedback. I took a look at your order and noticed Ups has updated Due to operating conditions, your package may be delayed. / Delivery will be delayed by one business day. Your order is scheduled to be delivered Tuesday before 12pm. Please if you have any questions feel free to reach out to our customer service team, we would be happy to help.

Posted 11 months ago

“Product arrived a busted box with contents broken.”

Helpful Report

Posted 11 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. A claims specialist has sent you an update on your claim. Please look in your emails at your earliest convenience for a response from us.

Posted 11 months ago

“Not a happy customer! Received my order of baby Mum-Mum teething wafers. I’m ordering as a private customer a 6pack( because I can’t get them anywhere else) and I get the packet with a best before date August04 2024. I only get through 1pack till August.Paid a lot for the shipping. Not happy at all . Hope somebody reaches out.”

Helpful Report

Posted 11 months ago

Thank you for contacting food service direct. I do apologize about the expiration date being in the end of August. However Items shipped by us are guaranteed to be delivered no less than 2 weeks before the manufacturer's “Use by” or “Best by” date. Unfortunately this date is well with in our policy. I do apologize about this. Please let us know if we can help with anything else.

Posted 11 months ago

“Some boxes came broken and dry ice did not survive the trip.”

Helpful Report

Posted 11 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 11 months ago

“It took about 1 1/2 months to get the order. It was not like what was pictured when I ordered it. I doubt I will be ordering again.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We have over 100,000 items that ship out next day! If you have any questions about your order please do not hesitate to reach out to our customer service team and we will be more than happy to find you these items.

Posted 1 year ago

“Called to make sure the product in the photo is what I would recieve and was told by a gentelman that he asured me it would be, It was NOT what I recieved! Very disapointed.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is correct when delivered. Please shoot us over an email with images and item details and we will do what we can to make this right for you.

Posted 1 year ago

“1st time customer. Individual, not a commercial entity. I ordered 1 gallon of a specific brand of tartar sauce. It arrived with an expiration date about 3 months out. I communicated to the CS people that the date was too short and I wanted a container with a date that was further out. I don't blame CS for their response. It was almost comical. Read our correspondence to check it out. I'll list some of the high points in the conversation anyway. They responded after involving 2 more people within your staff. Now you've got 3 people working on a simple request. That's a lot of wasted time over a $25 problem. Why not empower the initial CS employee with satisfying the customer? Handling a $25 purchase problem by giving the customer what they wanted? You don't trust your CS employees to make those kind of decisions? Remember, I'm a first time customer. I might actually come back and buy more stuff. Why should we attempt to satisfy a customers request when it's not in the policy we work within? Maybe because you want repeat business? Speaking of comical, the offer I got in resolution of my request was particularly tone deaf. I was sent a return shipping label to send back the container. Upon receipt at your facility and subject to approval, I would be charged a 20% restocking fee and my initial shipping and handling charges would be subtracted from my refund as well. My net refund would be around $8. FSD gets the unopened, shelf stable gallon bottle of tarter sauce back to resell to people who don't care about short shelf lives. I can't think about much more your company could do to repel me from ever wanting to buy from you again. And you'll find the only people to blame for this are the ones high enough up that approved of this process of customer concern resolution. It isn't the CS people I dealt with. I believe they work within the guardrails they are given to resolve problems. My final observation is even though you accept orders from individual people, not just end user commercial food entites, you are not geared towrds the individual user needs. Again, an upper management oversight problem, or not. Good luck digesting. Thanks for offering me the chance to comment on my experience.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, ill be happy to assist. Our company primarily caters to restaurants and other commercial entities, which is why we sell many of our products in bulk sizes. We understand that a gallon of tartar sauce may be too large for home use. We would be more than happy to assist you in finding a smaller, more suitable size of tartar sauce or another product that fits your requirements. Regarding the expiration date, the tartar sauce you received is well within our policy, as we ensure all products shipped have a reasonable shelf life. However, we understand your concern and want to provide a solution that meets your needs better. Please contact our customer service team, and we will work with you to find an option that works best for you.

Posted 1 year ago

“Product I ordered arrived damaged. Resolution was not satisfactory. Replacement item was never sent.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback, ill be happy to assist. I took a look at your order and noticed 1 out of a case of 4 was damaged in transit. Since we were unable to break cases at this time we have approved you a refund for the damaged jug. If you have any questions please feel free to reach out to our customer service team. We will be happy to assist.

Posted 1 year ago

“I ordered 2 cases of orange juice and only received 1. The box was leaking as well”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 11 months ago

“I never received my order for hotdogs i want my ordered or a refund”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. A claims specialist has sent you an update on your claim.Please look in your emails at your earliest convenience for a response from us.

Posted 11 months ago

“I will NEVER use Food Disservice again period!”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 11 months ago

“very bad customer service/care, it took them over 6 months to deliver my item. and when i tried contacting them they barely answered”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. A claims specialist has sent you an update on your claim.Please look in your emails at your earliest convenience for a response from us.

Posted 11 months ago

“The picture on the website for the 2 lb jackfruit is misleading. It contains citric acid. I avoid all isolated preservatives, they are linked to health issues. I don’t understand why they don’t have all of their ingredients listed in the description”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out, ill be happy to assist. Please feel free to reach out to our customer service team we would be happy to get you the ingredient list.

Posted 11 months ago

“Ordered a case of claussen pickles. Not only were the pickles old with an odd flavor one of the glass jars was busted. Very disappointed and won’t order from this company again”

Helpful Report

Posted 1 year ago

“I ordered a case of the Good Earth Sweet and Spicy tea. I received a case of Traditional Medicinals Echinacea Plus. I did get reimbursed, but I never got an explanation nor my tea.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We sincerely apologize for the inconvenience. We've reached out to our warehouse team to address the issue with our shippers. As requested, a refund was issued. We hope that you will continue your business with us.

Posted 1 year ago

“Placed an order, my credit card was charged, then I received an email that the product was not in stock so my order was cancelled & they didn't refund my money.... TOTAL SCAM !!!!!”

Helpful Report

Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. I do see that a claim specialists has sent you an update on your claim. At your earliest convenience please look in your emails for a response from us.

Posted 1 year ago

“I was very disappointed and dissatisfied with your customer help. I had ordered potato flakes and received mashed potatoes, called to return it and they told me it was not possible, I have no use for it and I wanted my credit or the flakes; hope you people can make your customers satisfied.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback ill be happy to help. I took a look at the item that you order and noticed that you ordered mashed potato not potato flakes. I do apologize for the mix up. We are always here to help makes sure that you order the correct items for your needs. Please feel free to reach out to our customer service team anytime.

Posted 11 months ago

“Do not order organic frozen strawberries from them it tastes like earth and is moldy and they refused to give refund”

Helpful Report

Posted 1 year ago

Hello, we are sorry to hear you are unhappy with the Woodstock Farms Organic Whole Strawberry. I do see that yo spoke with our customer service rep and noted that the organic strawberries tasted like earth. While we do not offer refunds for not liking a product, if there was a problem with your order when it arrived to you we would like to investigate this issue and hopefully work toward a resolution.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews