FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been obsessed with these cookies since 1997. This is my third time ordering from FSD - the first two were great (as expected) but for some reason this latest order does not taste like it should. This order has a sort of blueberry aftertaste.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback with us. While we don’t manufacture the items we sell, we stand behind our shipments and want you to be completely satisfied with your purchase. We ask that you reach out to us if there are any issues with your order so we can investigate. Please reach out to our team to see if we are able to assist!

Posted 2 weeks ago

“I needed a particular item (Light Life sausage) that stores here quit carrying, though they carry all their other products... I found it online at F.S.D and ordered it. I knew this would be wasterful - it'd be in some kind of foam container packed with ice packs that most throw away, but I can make use of. However, the giant styrofoam container it came in made me immediately say I'd never go this route again. Having to throw away many times more volume than the size of the order, with no option to return for reuse, is something our society needed to quit doing decades ago. FSD is just another part of the problem.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We understand your concerns regarding packaging waste. Our Styrofoam coolers are biodegradable and recyclable. Many local recycling centers, foam recycling plants, shipping stores, or even some grocery stores may accept them for recycling. You can reach out to our team for more information!

Posted 3 weeks ago

“It tasted Ok, but the cheesecakes were tiny. Not a good value for the cost.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. While we strive to remain competitive, our pricing differs from grocery stores as we don’t buy and sell items the same way. Our prices also include the cost of packaging for temperature-sensitive items to ensure they arrive safely. We sincerely apologize for any inconvenience caused.

Posted 1 month ago

“I was very unhappy that the salad dressing had high fructose corn syrup in it.”

Helpful Report

Posted 1 month ago

Thank you for your review! We sincerely apologize that the product you received is not what you wanted. The product listing includes an image with the ingredient list, but we understand this could have been missed. You can always reach out to our team to confirm the ingredients of a product!

Posted 1 month ago

“The products themselves are great, but when I had a package with glass jars arrived broken, I was only refunded part of what I purchased them for. And this occurred after multiple emails in order to get a response. For this reason I will not purchase from them again. They don't stand by their packaging and shipping and take full responsibility.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience. You reported that 1-2 jars out of the case were damaged. The Specialist overseeing your claim provided a resolution for the reported items. We apologize for the disappointment and frustration this has caused. Please call us here at 855-705-0755 if you have any questions or concerns.

Posted 1 month ago

“Difficult to track the order, when I use the order number provided, it only shows one item from the entire order. I did not receive all of my order.”

Helpful Report

Posted 2 months ago

Thank you for your review, and we apologize for the mix-up with your order! It looks like you worked with one of our agents who got the missing item reordered for you. This was delivered on 3/26 with UPS. Please call us here at 855-705-0755 if you have any questions or concerns!

Posted 1 month ago

“I got $180 .00 taken off my account but I did NOT receive any product !!!! Please find out what happened. George”

Helpful Report

Posted 2 months ago

Thank you for alerting us to this issue! We ask that you reach out to us within 48 hours of delivery if you did not receive your product. It looks like an agent has been working with you regarding your lost claim, and you should expect a follow-up today. Please call us here at 855-705-0755 if you have any questions!

Posted 1 month ago

“Ordered frozen cookies, called after 7 days not delivered, unable to track UPS. Apparently lost. Food Service Direct did put in new shipment, but would not expedite shipping,discount for lost time/revenue.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your review. We sincerely apologize for the delay caused with your order being lost with UPS. Replacements are processed using the same shipping method that was chosen at checkout. However, your replacement was processed with a 2-day transit time so it would arrive to you on Wednesday. We hope we can serve you better in the future!

Posted 2 months ago

“I have ordered several times before ans neveer experienced any problems not even in the summer months , however this time one or more of the cold packs inside must have had a leak and the inside box that was full of the product was completly soaked and the product was completly still covered in its original packaging was warm. We had a snowstorm several days before so not sure if the packaging was compromised or sat in the delivery truck until they were able to deliver but it was a mess..hopefully my next order will be better”

Helpful Report

Posted 3 months ago

Thank you for leaving your feedback. We stand behind all of our shipments and want to ensure you receive your order in the best condition. Our policy asks that if you experience any issues with your order, please take images and reach out to us so we can resolve it as soon as possible! Please give our team a call at 855-705-0755 to report any order concerns so we can make sure your experience is a good one!

Posted 3 months ago

“The product I received was old and freezer burned. All of my previous purchases were good, but these breakfast sandwiches were not.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we are sorry to hear about your experience with this order. We ask that you reach out to us for any order issues so we can investigate and offer a resolution. One of our agents has reached out to you about this order, and we hope to see you again soon!

Posted 4 months ago

“Our order arrived late. We did not have the acai for the event we were hosting and to make it worse we went out of town immediately after so it all melted by the time we got home. Really disappointing.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience. Your order was shipped on 10/9, the day after it was placed, and delivered on 10/12 per the ground shipping option chosen at checkout. We send tracking information via email once orders ship so you can monitor delivery and ensure someone is available to receive items. We sincerely apologize for the inconvenience this caused.

Posted 6 months ago

“Overpriced and very poor Customer Service took me a week of arguing just to get a refund”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We apologize for any frustration caused by the delay in transit. Although transit delays are beyond our control, our team processed a refund as soon as you reached out stating you received your order thawed. Please don’t hesitate to reach out if you have further questions.

Posted 6 months ago

“80% of ice cream cup arrived broken some cups smashed”

Helpful Report

Posted 6 months ago

Thank you for your review. We are very sorry to hear your order arrived damaged. We stand behind the quality of our shipments and ask that you reach out to us regarding all order issues. A representative contacted you asking if you would prefer a reorder or a refund and it looks like we have not received a response. Please call us at 855-705-0755 if you have any questions!

Posted 6 months ago

“I received my O-Cedar Power Strip Sponge Commercial Mop with the Strip Sponge broken and unusable. I requested that only the Strip Sponge be replaced, sending pictures that made it VERY CLEAR that the mop itself was fine. Instead of sending me a new sponge, I was sent a new mop and sponge. Now I have two mops, one with a sponge and one without a sponge. What a waste of resources! Should you wonder why prices are so high, look no further than corporations that have to make up the cost of their own waste by raising prices across the board.”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback. As an online retailer, we do not manufacture the products we sell and cannot break cases to send an individual component. We reordered the same item for you, which is why it included both the mop and sponge. We sincerely apologize for any frustration or inconvenience this may have caused.

Posted 6 months ago

“I had a smaller bag of the Carmel cheese popcorn mix while visiting Appleton Wisconsin this summer and really liked it. So I order a case of the 20 oz bags of Carmel cheese popcorn mix and am very disappointed. The popcorn tastes stale and there is hardly any Carmel or cheese popcorn in the bags. I have given much of it away and everyone agrees with how I feel and have ended up throwing the bag away. I will not order anymore because of this. That's to bad because what I tasted in Wisconsin was very good.”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback with us. While we don’t manufacture the items we sell, we fully stand behind our shipments and want you to be satisfied with your purchase. One of our agents has reached out to gather more details so we can work toward a resolution for you.

Posted 6 months ago

“Took too long to ship it out and the product was close to expiring when I received it.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We apologize for the delay and any concern about product expiration. Our policy states that items we deliver have at least two weeks remaining before the best-by date. A team member will be reaching out to gather more details and work toward a resolution.

Posted 6 months ago

“Delivery what we received was broken, waist of money”

Helpful Report

Posted 7 months ago

I am so sorry about this mess! I am showing you are already working with a member of our team regarding this issue. Please make sure you reply to the most recent email from us so we can get this resolved ASAP for you!

Posted 7 months ago

“Delayed, no longer frozen or cold. Can they be re frozen?? Who knowa”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us a review. I have sent a message to our team to reach out to you regarding this issue. If your order was not frozen and should have been we recommend not eating it. If you would like to give us a call instead of waiting for our team we will be happy to assist you with this issue today! We can be reached at 855-705-0755

Posted 8 months ago

“We have ordered the same item 3 times. Two out of the three times ALL of the ice was melted, card board box was wet and falling apart, and the cheese containers warm to lukewarm. We will not be ordering aagin”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review. I am sorry to hear about the issue with your last shipments. This is not how we expect our shipments to arrive and not up to our standard. I will be having a member of our reach reach out to you directly regarding this issue so we can get it corrected. You are never stuck with a thawed shipment. You can also call our customer service line directly at 855-705-0755 if you would like to speak with someone now!

Posted 8 months ago

“Old packaging? half of baha were opened and candy was stale”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with FoodServiceDirect.com. We truly appreciate your willingness to share your thoughts with us. We sincerely apologize for the inconvenience you encountered with half of the bags being opened, resulting in stale candy. This is certainly not the standard we strive to uphold, and we assure you that we are taking this matter seriously. In our continuous effort to improve the quality of our service, we would appreciate it if you could provide us with more details about your specific order so that we can investigate and take appropriate action to prevent this from happening again. Your insights would be highly beneficial in ensuring that we deliver a seamless and satisfactory experience to all our customers.

Posted 8 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews