FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is the second time that ordered the Almond Butter Croissants. The first delivery the box was placed on my front porch and My IPhone alerted me that the delivery was there. I immediately brought the box in , opened it and found that the dry Ice had all melted. The container seemed to be appropriate for shipping frozen food . However, the croissants had all thawed in the box and congealed. and I had to literally pull each one apart. FSD fortunately sent a second box at no charge. When I had prepared the last of the croissants, I ordered from Webstaurant and a very similar situation happened and I had to pull their croissants apart before I could choose decent looking ones to prepare for my family and guests. This last order for your company had very little dry ice still intact and several croissants have had to be pulled apart again as approximately thirty were thawed and congealed again. I'm sure you deliver these croissants to restaurants but probably in Iced/refrigerated trucks. It is the shipping without enough dry ice to keep the croissants from thawing prior to final destination. so I don't think I will be repeating this order.”

Helpful Report

Posted 9 months ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 9 months ago

“I got something other than what I ordered Requested sesame, got everything Plus they were all crumbled”

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Posted 10 months ago

“Product was fine shipping was a little slow but ok the price was very high for a private customer not going to resell product just using it for home consumption.”

Helpful Report

Posted 11 months ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. Prices on temperature-sensitive items also factor in the price of extra packaging for the items. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 11 months ago

“I purchased Hill & Valley Sugar Free Angel Food Cakes (12). They were delivered in a large box with no packing. The majority of the cakes were open, out of their plastic containers. See pics below. I had to contact customer service and they refunded my money.”

Helpful Report

Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“My items arrived damaged, photos of damage sent to Food Service Direct.com”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I can see that you have received a refund for the damaged portion of your order. If there are any issues with your order, please don't hesitate to reach out to our customer service team. We're always happy to help.

Posted 1 year ago

“You items are not labeled correctly then after the fact you can't return or exchange will not use this service again”

Helpful Report

Posted 1 year ago

Thank you for the feedback, I'll be happy to assist. I’d like to assure you that the Phillips Seafood House Crab Cake Minis you received is indeed the same product as described on our website. Upon review of your claim, as mentioned in the product description these Seafood house Crab Cake Minis are handcrafted with surimi. Our listing is currently up to date. Please if you need any assistance understanding the listing. Please feel free to reach out to us anytime. We would be more than happy to assist.

Posted 1 year ago

“It's ok. Very pricey and they ship ur packages like trash. All the money is cost for shipping and by the time u get ur boxes ur merchandise is literally falling out of them. #Trash. And don't have a complaint, please take pictures of every corner, the labels, submit ur DNA, ur fathers brothers uncles cousins maiden last name and send, then we'll believe we sent u ur package wrapped in toilet tissue! Other than that, they know they have the market on what they sell so they upcharge u to ship it and u get what u get. My husband only eats what we get from them as a vendor so my cries are of no consequence... 🤣😂😂🤣😂”

Helpful Report

Posted 1 year ago

Thank you for the feedback. Unfortunately we do not require your DNA sample for a damage claim. We are always looking for ways on improving our packaging and shipments We would hate for the same thing to happen to your package again so we like to figure out what went wrong to correct for future shipments. Please feel free to reach out to our customer service team we would be mor than happy to listen to your concerns.

Posted 1 year ago

“There was a delay getting my package and when it was in shipping mode one of the 12 mixes had broken. UPS had taken out the broken one, moved the rest into a UPS box and resumed the shipment sending you FSD a notice of this. Each container in the shipment was extremely sticky and being it is cardboard containers not a lot I could do to fix the issue. FSD never reached out to me nor did they replace or credit my account for the broken cotainer. They had sent me a notice that I reached out to them which I did not but UPS had and was wondering if my issue was resolved which again it was not. I then sent you a notice on this and heard nothing back from you. Poor customer service!”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review, ill be happy to assist. I do see that we reached out to you about your order on Feb 28th, unfortunately our customer service team has not herd back from you regarding your order. If you need assistance you can simply reply to our original email. Or if you prefer you can call, text or chat with us 7 days a week! Thank you.

Posted 1 year ago

“Send many messages that I only wanted one order of two pies.Nobody paid attention”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. Ill be happy to assist. Unfortunately once an order is submitted by the customer we are unable to alter it in any way. I took a look at your account and noticed two different order placed on different days. Im also not seeing a cancelation request for your order. Please if there is ever an issue with your order feel free to reach out to our customer service team. We are always happy to assist!

Posted 1 year ago

“Ordered beef bouillon and got chicken bouillon in a beef bouillon bucket.”

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Posted 1 year ago

Hello, Thank you for the feedback, Ill be happy to assist. I took at look at your order and noticed that the "Single Knorr Caldo de Pollo Chicken Bouillon 7.9 pound" was ordered, shipped and invoiced. I noticed you haven't reach out to our customer service team yet for assistance. I have sent you an email for more information. Thank you

Posted 1 year ago

“My order of Vegan Brioche Buns arrived with three packages containing several broken or crumbled rolls. My previous Oder was perfect. I qwilql call you next week to see if you can make good. Thank you, Laura Shenghit 1-609-532-9574”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“I ordered from you a case of non-organic Tazo Awake English Breakfast Tea, and you sent me the ORGANIC version, which is awful stuff. The orginal, non-organic is tasty and full bodied. The organic variety is tasteless with no body to it at all. I threw it out--the entire case. I won't buy from you again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. Ill be happy to assist. I took a look at your order and noticed that the "Tazo Organic Awake Regenerative English Breakfast Tea, 16 tea bags -- 6 per case" was the item ordered, shipped and invoiced. Please if you need any assistance finding the correct item to order feel free to reach out to our customer service team. We would be more than happy to assist you in ordering the correct item.

Posted 1 year ago

“ordered a 13 nch Pizza Pan.Waited in anticipation for a pizza pan .I was tired of pans that rust.What I got was a pan that was very thin and scratched easy.And the pizza came out under done at the bottom no matter how many times I made pizza.Tried to season the pan, but didnt season just made a sticky pan.This was a very dissappointing purchase.I found myself using the old pan.And I must mention $46.00 is a waste of mney for this tin foil pan..”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“Fish filets were a bit freezer burnt.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“Product delivery times vary greatly. Still haven’t received this shipment.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback, Ill be happy to help. I took a look at your order and noticed that it was delivered On Friday, December 22 at 6:09 P.M. at Front Door according to UPS. Please if you need any assistance please feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“The customer support was great which is the reason for 2 stars. I ordered a package 2 times and both times it got damaged during shipping. Please look into how glass bottles are packaged.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We appreciate your kind words about our customer support. We're sorry to hear about the shipping issues with the glass bottles. We'll definitely look into our packaging process to ensure better protection. If there's anything specific you'd like to share or if you have further concerns, please feel free to reach out.

Posted 1 year ago

“My food was not packaged correctly, and when I called to explain to them the food company, I was told it was too bad and too late. Never again will I buy from this food company?”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. At Food Service Direct we are always happy to assist. However, since this order was delivered over 3 weeks ago we cannot open a claim with our shipping company. As per our policy, we do require any damage be reported to us within 3 days after delivery. If there ever is an issue with your order please reach out to our customer service team ASAP so we can continue to assist you.

Posted 1 year ago

“Too expensive. Too slow. Sucks.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. We understand the importance of affordable and timely delivery. We offer multiple shipping methods to provide options that suit different needs. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“Offered the product with enormous shipping cost. Ok, I was willing to pay because I needed the item & no one else was offering the item. 4 days later, I get a cancellation notice. Update your site”

Helpful Report

Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers only tell us an order is being cut once we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Have not received”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. Ill be happy to assist. I took a look at your tracking details and saw UPS has updated your order As delivered Today November 27th. If you need any assistance with your delivery please feel free to reach out to us anytime, we would be more than happy to assist.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews