Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

“product same in damaged and mis-picked again”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“Certain things that I order from you are twice as much as on Webstaurant Store. I only continue usig your service because of the option to use Afterpay. I really would not shop with you otherwise.”

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Posted 2 years ago

Thank you for the feedback. like many other stores, we are being hit with increasing costs as well. We hate to do it, but on occasion, we do have to raise prices. As the economy improves, we hope to be able to reduce the price not just on this product but on any other product that saw price increases due to high inflation.

Posted 2 years ago

“Came unfrozen- had to take pictures so you could trace who screwed up. Your ware house are horrible packersl”

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Posted 2 years ago

Hello, Thank you for the review. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that one of our customer service agents submitted a new order using store credit to replace the damaged items. If there ever is an issue with your order please feel free to reach out to us we would be more than happy to assist

Posted 2 years ago

“Price ok. Customer service good. Website terrible.”

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Posted 2 years ago

Thank you for the feedback. I do apologize you were having problems placing your order. Please feel free to reach out to our customer service team if you need any assistance with your order.

Posted 2 years ago

“I never received my case of peach dessert cups. My order # 1001687232 1 case 48 cups @ $49.95. No cancellation notice or refund 🤔”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. An email should have been sent to you by our purchasing team, I apologize if you did not receive it. Please note that your card has not been charged for these items and any pending holds lifted from your account.

Posted 2 years ago

“The ice cream was melting when it was delivered. It could have been totally gone in a few more hours. I was disappointed at how skimpy the packaging was. I had $100 invested in the order to have received melting ice cream. It was for a special birthday party. However, we tracked down the ups truck and took the ice cream directly to the freezer.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. If there ever is an issue with your order or delivery please feel free to reach out to us any time we would be happy to help.

Posted 2 years ago

“Was unhappy to find several boxes of the Pastina smashed. The outside shipping box was intact, which leads me to believe they were packed that way😭”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“I was disappointed in how many broken graham crackers that were unusable over 25 of the 100 ordered. These were for s’mores kits for a party and caused us to be short in supplies.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. If there is ever an issue with your order please feel free to reach out to us anytime. We would be happy to help.

Posted 2 years ago

“I have multiple food allergies; therefore, I am VERY limited in what I can eat or drink. I tried a "shake" at the new POLLO PROJECT vegan cafe which I ordered plain with just the plant-based "milk" (the soft-serve vanilla I ordered) and DID NOT GET SICK!!!! I contacted the company but was informed I could not purchase the product since I was not a restaurant vendor. I don't give up easily and discovered FoodService Direct sells the product; thus, I placed an order. Your information regarding the shipping method for refrigerated/cold items and shipping time appeared to be appropriate. Needless to say, I was counting down the days/hours until my order arrived. I did make a couple of phone calls during the package transit and was informed there had been a delay or two after the item was shipped. When the order did arrive, you can not even imagine my disappointment when I discovered the package was "melting". PLEASE let me know when Food Service Direct has the means to get this product safely & intact to me and I'll be back as a customer! I appreciate that your company refunded my payment. In this day and time, I view that as a reason to be a repeat customer. (Also, I would absolutely LOVE to be able to make a SAFE shake at anytime because I have the product in my frig! It's almost a 2 hour drive back to Houston's POLLO PROJECT cafe. Thank you! Have a blessed day! Sherry Mallette”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. We thank you for letting us make this right for you.

Posted 2 years ago

“One bottle was broken and terrible packaging.”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“I was sent boxes of chips that had an expiration date within 2 weeks of receiving product. Please make sure you all are being mindful of expiration dates on products that you send customers.”

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Posted 3 years ago

Thank you to the feedback. Items shipped by us are guaranteed to be delivered no less than 2 weeks before the manufacturer's “Use by” or “Best by” date. Please feel free to reach out to our customer service team if you have any questions.

Posted 3 years ago

“Half the product had to be thrown out due to freezing during shipping and bottles bursting. If you are shipping liquids you should have higher standards for yourselves and care about the state in which the product reaches your customer”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“I wouldn't normally use a review as a place to complain, however attempts to contact you through email have been useless. My order was partially delivered and the rest of my order remains pending on the website. These items are dependent upon one another to be used and I am trying to open a restaurant. There is no phone number or chat to contact anyone and therefore in the future I would be hesitant about placing an order with food service direct.”

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Posted 3 years ago

“Was shipped in a timely manner, but about a half a dozen individual containers had breaks in the plastic wrap which should seal the contaner.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Ordered 2 (3 pound) pails of Miyokos vegan salted butter and received 2 (38 ounce) pails.”

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Posted 3 years ago

“Couldn't taste a oyster, too much batter.”

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Posted 3 years ago

“I received 100 lbs of rice in 4 different boxes one of which was broken and about 5 lbs of rice were lost. The package was spilling rice when it was delivered. The return policy is not favorable for this and I had to take the loss because they would charge 25% of the cost plus the shipping to return. I am not sure if I will be ordering again from them.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“The order was not as expected”

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Posted 3 years ago

We hate to hear there was an issue with your order.Please shoot us over an email with the order details and we will do what we can to make this right for you.

Posted 3 years ago

“5 of the 6 cans in the case of Angela Mia tomatoes were damaged. The customer service team handled it promptly and efficiently but when you pay this much for a product that BJs used to carry for a fraction of the price and then add exorbitant shipping, you expect the product to arrive PERFECT. Better Q/C is needed before something leaves the warehouse. Dented cans are never acceptable. I love this product but it needs to be put back into retail stores that make it more affordable for loyal customers.”

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Posted 3 years ago

“I received two cases of my tea and when I opened the box two of them were empty and the box was completely wet.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

FoodServiceDirect.com Reviews