Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

“Bought 3 cases, 1 completely smashed, no bottles intact, other 2 cases were perfect.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Originally had estimated delivery date for 11/18/23. Received message from UPS on 11/16/23 @ 8:50PM that package would arrive on 11/17/23 btwn. 2PM and 6PM. At 11:15am today(11-17) I received a notice that the pkg was rescheduled for 11/18/23 btwn 2:pm and 6:pm, after getting a notice on 11/16 that package had arrived in Bound Brook, NJ at 4:35PM. So one package that was in Bound Brook on 11/16 (non perishable (furnace filters) arrived on time, but perishable (frozen) package in Bound Brook on 11-16 was not delivered by the same truck that delivered the filters on 11-17-18. ....I get to hang around another day to receive and refrigerate the package that was available and could have been delivered in the same truck that delivered the non-perishable filters today. So I hold FoodServiceDirect responsible for getting my order to me in a timely matter and in turn you should do the same to UPS on your customer's behalf. In June the same product arrived 1/2 thawed (for which you issued a full credit to me which thought was more than fair) None the less the shipping problem part of the total customer experience continues to need improvement. Since it is now cooler, I am hoping the product arrives in good condition and still frozen. Very truly yours, Doug Allen”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience and frustration caused by the delay in the delivery of your perishable items. We're pleased to inform you that UPS has updated your order as delivered on November 18th. However, we acknowledge the challenges you faced with the rescheduling and the different delivery timelines for your order. Rest assured, we take this matter seriously, and we'll be sure to address it with our shipping partner to prevent similar issues in the future. Please if there ever is an issue with your delivery. Please feel free to reach out to our customer service team, we would be more than happy to assist.

Posted 1 year ago

“I got a survey today to rate my delivery and we have yet to see that it has even shipped. Today was the last possible delivery date according to my transaction.”

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Posted 1 year ago

Thank you for the feedback. Ill be happy to assist. Currently we're showing order number 1002387289 has been shipped as of 10/02/2023 and delivered by our courier 10/05/2023. If this is not the case please let us know and we can begin to investigate this for you

Posted 1 year ago

“You couldn't deliver the product”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“was contacted by Food service direct to place order for product I had been looking for so I went on and ordered a product and at no time was it shown to be out of stock. Completed the order and it was several days later before I was contacted and told my order was cancelled because the product was not in stock and discontinued (which it is not)”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Ordered two items...one shipping in a timely manner but the second took way too long. I had to contact FoodService Direct and ask about the rest of my order. Once I contacted them my item was shipped and received the next day! Customer service has greatly went down hill. Will have to ponder if I will reorder again. Likely not!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I took a look at your order and saw that one of the items that you ordered has a processing time of 3 business days. It was ordered and shipped out 3 business days later. I do see that when you spoke with our customer service agent your order arrived at our warehouse ready to be shipped to you. I do see that the customer service rep sent you an update on your request. Please if you have any questions please feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“Can you please provide proof of delivery. The warehouse is saying they did not receive the packages. Order #. 1002369757 Tracking #1Z6V51190378812332”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do see that your order was delivered on Thursday, September 21 at 10:00 A.M. at Dock received by CASTRO. Please check the tracking link for more information. Please feel free to reach out to our customer service team if you still need assistance finding your package.

Posted 1 year ago

“I ordered Icelandic haddock and received "Product of China"-complete with additives like sodium tripolyphosphate. Had been looking forward to this. Extremely disappointed to be led astray!”

Helpful Report

Posted 1 year ago

Thank you for the feedback. I do apologize you are not satisfied with your order. Customer satisfaction is our top priority. Please at anytime you have a product questions please feel free to reach out to our customer service team anytime, we would be happy to help.

Posted 1 year ago

“My order has NOT been delivered as your email states. It is sitting 30 miles away in a TForce service center. It has been at that center since August 17th, it is now August 21st and I am losing money because of this.”

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Posted 1 year ago

Thank you for the feedback. I do see that your order was in fact delayed with UPS but was delivered shortly after. Please if there ever is an issue with your order feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“MY FIRST DELIVERY WAS EXCELLENT . IT ARRIVED IN AN ENCLOSED STYROFOAM CONTAINER WITH DRY ICT TO KEEP THE WAFFLES FROZEN. THE SECOND TIME I ORDERED THE BOX ARRIVED WITH BROKEN STYROFOAM WITH THE DRY ICE DISSOLVED AND THE WAFFLES THAWED AND MESSED UP. I CALLED IMMEDIATELY AND WAS TOLD THAT SOMEONE WOULD GET BACK TO ME WITHIN 48 HOURS. THAT WAS WEEKS AGO.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do see your conversation with our customer service team. I do see where we sent a follow up email requesting pictures so we may continue to assist you. As of right now, there is no reply to our follow up email to you. Please reply to them at your earliest convenience and we will do what we can to make this right for you.

Posted 1 year ago

“I placed my order on May 13th and did not receive the order until July 19th.When I placed my order it stated would arrive in 3-4 weeks, which was false. I called after a month passed and they stated that Tyson products take 6-8 weeks. If that is the case, then the website should reflect it. After 2 months, I called to follow up and got the run around again. When I finally received my two orders of Tyson nuggets, there was only one bag of dry ice. The box that was not on the side that the dry ice was on was cold, but not frozen. This is definitely a food safety issue. Disappointed in my experience with food service delivery.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer than usual to arrive. We understand how frustrating it is and we do everything in our power to keep you up to date on the status of your order. If you have any questions or comments please feel free to reach out to our customer service team anytime, we would be happy to assist.

Posted 1 year ago

“Not sure how it was packed and whether it was the service that delivered it... but a bottle broke and the hot sauce was everywhere as was splintered glass. I salvaged most everything, but it was a mess and difficult procedure.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“I should have confirmed the prices and sizes for the item I bought more carefully, but I assumed bulk sellers normally had good prices & that, at worst, it was unlikely to be substantially more expensive than I paid at the supermarket. So when my local supermarket was temporarily out of stock for a snack item I often buy many of during each shopping trip (at a price of $1.09 to $1.59 per unit, depending on current supermarket promotions), I searched online for somewhere to buy this item & your website was in the search results. The smallest order possible on your website cost about $50, but I thought I might as well stock up on these items, as I had plenty of room in my fridge and I eat them often. I was surprised when I only received 10 units for my full order, meaning the cost had been about $5 per unit (i.e. between just over three times and almost five times more per unit than the cost at a normal supermarket). Your website does list the number of units included as part of the ordering info, so it’s not deceptive in that sense, but I also can’t imagine why anyone would order an item at these prices unless they made a careless mistake, as I did. Selling common items at over 300% markup seems to me like a grey-area business practice—even though the info is listed, relying so blatantly on the carelessness of customers to make money just seems to me like an unethical business model. In fewer words, I do accept that I was a sucker here and that this was my fault in that sense, but I also think it’s ethically wrong to use this sort of business model and that both of those observations can be correct. Obviously, I won’t buy anything from this company again.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We have a wide variety of products for all budgets. If you have any questions about a listing or a product please feel free to reach out to our customer service team we would be happy to help.

Posted 1 year ago

“My ice cream showed up melted and the top had opened”

Helpful Report

Posted 1 year ago

“We found a product that was hard find, and we got a lot of it. But when we got the item which was meat, it was luke warm. All the freezer packs were liquid. I order items all the time in freezer packs and this is the only time it was such a let down.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Biggest rip off company! You can find anything and I mean anything on their site cheaper anywhere else. When I mean cheaper I mean half price.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“The items came cracked.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“Yeah where is the rest of my order l ordered almost 6 weeks ago really how long does it take to make Hot dog's really especially for the price of them l should get 2 boxes come on really”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility with in the time frame and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 2 years ago

“You need to change your accounting policy. When I ordered the product I received a pending charge on my credit card that went on for weeks then it mysteriously disappeared and I did not know what was going on so thinking the order was canceled I ordered it again and again a pending charge came on my credit card and disappeared but this time I called in and talked with customer service. Your policy of charging the customer at the delivery time occurred and had two boxes that came. STOP doing the pending charge! JP of SLC...”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us we really do appreciate it. I am so sorry to hear that your experience with our company has not met your expectations. Pending holds are held on your account for up to 30 days and will release once the order ships. The first charge disappeared once your order shipped then it became an official charge on your card. The second charge was for the second order you placed and like the first one it shipped so the hold disappeared and became a charge on your card. We do everything in our power to keep you up to date on your order. Any important updates to your order are emailed to the email on file. If you do not see them please check your spam folder for them. You can also check the status of your order, Tracking links, or any updates via your account dashboard. Please feel free to reach out to our customer service team if you require any assistance, we would be happy to help.

Posted 2 years ago

“The okra I received was not frozen. The dry ice was gone. There should have been more dry ice in the container to keep the okra frozen since it took a week from the time it was sent to reach my place. Another thing I ordered eggplant which I have never received. It said it might take a month to come but I have never heard from you since. What happened to my eggplant order?”

Helpful Report

Posted 2 years ago

Thank you for the feedback. Customer experience is our top priority and we're sorry that your experience did not match those expectations. I can understand the frustration of having an order cut due to strains on the supply chain. Special order items are not kept in stock and only ordered on request for the customer. Unfortunately, we were not notified until the day your order was set to arrive that it was not going to be on our delivery from our supplier. An email from our purchasing team was sent to the email on file for this order, however, I do see that the email for this order is spelled incorrectly. Unfortunately, the .net was missing from the end of your email address, so you were not able to get any order notifications from us.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

FoodServiceDirect.com Reviews