FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pretzels were smaller than they used to be. They were very doughy and almost raw in the middle. I threw 2 of the 3 packs away because they all were almost raw in the middle and I didn't want to risk giving anymore to my kids. Very disappointed that I spent so much on them but didn't have the energy to argue about it”

Helpful Report

Posted 1 year ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have. We would be more than happy to get you the preparation instructions for you.

Posted 1 year ago

“I ordered cookies in plastic boxes. Most of the 12 boxes were crushed with cookies falling out that were also broken. This problem could easily have been avoided if the cookies were packed in a shipping box large enough to accommodate them.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“The return policy is "Unbelievable". When a customer accidentally orders the wrong item (that they can't sell), they should be allowed to return/exchange the item, making sure it is properly packaged for return trip.”

Helpful Report

Posted 1 year ago

We apologize we are unable to return your order at this time. Certain items, including special order items and temperature-sensitive products, are not eligible for returns, as well as some items fulfilled by specialty vendors. Please be aware that products ineligible for return are clearly indicated on the product page. We have this policy in place to protect our customer. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us.

Posted 1 year ago

“My bread was already moldy and could not be used. The packaging was ripped open already. I refused it the first day and they redelivered it the next day the same way and left it on my porch.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We see that the order was in fact damaged in transit per UPS tracking We sincerely apologize for this inconvenience as we know how important it is to get your order. An email should have been sent to you by our customer service team on February 28th, I apologize if you did not receive it. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Took over a month to get product and would not cancel. Terrible customer service”

Helpful Report

Posted 1 year ago

Thank you for the feedback. Unfortunately, since we do have so many reminders as you place your order that this is a special order item that takes an extended amount of time to ship and process, and the email with the estimated ship date also lets you know that there is not a way to cancel the items once they are processing, we are unable to cancel this order for you. We have over 100,000s of items that ship out next day. Please feel free to reach out to our customer service team for assistance.

Posted 11 months ago

“The sausages are NOT the normal Jimmy Dean turkey sausages. My entire family has eaten them for 10+ years from Costco. They stopped carrying them, so we tried these. They are inedible!”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do apologize you are not satisfied with the items you ordered. Please feel free to reach out to our customer service team, we would be happy to help you find another item.

Posted 11 months ago

“I was disappointed by the customer service I received. I ordered cases of chips, all the cases expire within a month. When I spoke with customer service that as long as they don't expire within two weeks they are considered fine and could not help me. I could return them for a 20% restocking fee, but the box can't be opened, so it's not an option since I can't see the date without opening the box (not the bags). This experience was disappointing knowing that I am not going to be able to use these before the expiration date as we hand them out in our gift bags but am not willing to give them expired items.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback, your experience is important to us, and we genuinely want to make things right for you. I took a look at your claim and noticed the chips expire in May over 2 months from now. We do want to make this right for you since this item is with in our policy we can offer a return for you. If you need any assistance processing a return please feel free to reach out to us anytime, we would be more than happy to assist.

Posted 1 year ago

“Highly disappointed, delivery was delayed and all 24 cakes was destroyed.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. A claims specialist has sent you an update on your claim. Please look in your emails at your earliest convenience for a response from us.

Posted 1 year ago

“Subject: Extremely Displeased with Order #1002581815 I am deeply dissatisfied with my recent experience with FoodServiceDirect.com. I placed an order for a gallon-sized (128 oz) jar of Single Sir Kensington's Mayonnaise and received an entirely different item – 43 individual mayonnaise packets instead. The discrepancy in quantity is unacceptable, as I specifically ordered a bulk-sized product. Despite my efforts to address the issue through email and the provided contact number, my concerns have not been resolved. The lack of a timely and effective response is frustrating. The emailed communication displays a disconnect between my order number (1002581815) and the invoice order number (2453049), adding to the confusion. Furthermore, the products arrived without a manufacturer's box or UPC, making it impossible to verify their authenticity. I attached pictures for clarity, showing the baggie of packets and the invoice for scale. Despite reaching out for assistance, the Customer Service Team's response seemed indifferent and failed to address the core issue. This lack of accountability and resolution has left me with a poor impression of FoodServiceDirect.com. I expected better service and adherence to the accuracy of orders. I caution others to reconsider before choosing this service for their needs. Attaching what i got vs what I ordered.”

Helpful Report

Posted 1 year ago

Hello thank you for the detailed response, ill be happy to assist. I do see that when you initially reached out to us you submitted your request as "solved". So since it was submitted as done we were unable to assist. I took a look at your most recent ticket and do see that we were able to reach out to the manufacture for you and get a reorder processed. An email with the new order number has been email to you. If you have any questions please feel free to call us we would be more than happy to assist.

Posted 1 year ago

“When I received my package and opened the cooler it came in the pizza crust fell out of there package. There were 5-8 broken pizza crust. I cleaned the mess up and threw the damaged pizza crusts away. I then contacted your customer service via email and was told multiple times I would need a picture of what I was complaining about. Since I had cleaned up the mess, which I told customer service, I did not have, nor could I, take a picture. I finally quit responding to them after they kept making the same requests. I will never purchase from your company again. As much as I enjoy your product I feel your customer service skills are lacking. You should have simply sent me additional crusts.”

Helpful Report

Posted 1 year ago

Hello thank you for the detailed response, I'll be happy to assist. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. We understand if you don't have any pictures for your claim. We were going to process this claim without the pictures we just needed information on whether there was damage to the packing when it was delivered. As of today, we have not received any alternative information from you. If you could kindly respond with the requested information we would be happy to continue to assist you.

Posted 1 year ago

“While I appreciate fast shipping, they almost process orders too fast for in stock items. I made a mistake and ordered mini marshmallows and needed micro marshmallows. I emailed right after ordering asking to cancel and then followed up with another email the next morning. I even asked if they could call the warehouse and ask them to pull my order and they wouldn't do that. If it was a small order I wouldn't have bothered me as much however it was for 6 cases so I did not appreciate that they could not help me with this. I will never order with this company again.”

Helpful Report

Posted 1 year ago

Thank you for the feedback, I'll be happy to assist. I looked at your order and saw that you reached out to our customer service team after hours. I apologize we could not get to you until we opened back up in the morning. I also noticed the item you ordered has a 1 day processing time and is a part of our local inventory. As this item is in our local inventory, cancellation requests are extremely time-sensitive. Unfortunately we were unable to cancel this order for you. If you ever need help ordering the correct item please feel free to contact us anytime, we would be happy to assist.

Posted 1 year ago

“I used to get the Soup Supreme in my local grocery store. When I got the FSD order, there were no preparation instructions. I prepared my soup the same way I had before by adding 2 quarts of water to the Soup Supreme. This was not the right thing to do. It was way too runny and had no flavor. After contacting FSD, I found out that you are not supposed to add ANY water to product. It would have been nice to know these directions. I will not be ordering from FSD again.”

Helpful Report

Posted 1 year ago

Thank you for the feedback, I'll be happy to assist. I do apologize you were having difficulties with the preparation of this item. We specialize in restaurant bulk packaging so some of our items do not come with preparation instructions for home consumers. Please if you have any questions about how to prepare this item feel free to reach out to our customer service team we would be more than happy to get you the cooking instructions. Or if you prefer you can also Google the cooking instructions.

Posted 1 year ago

“We ordered 2 items from you . The knorr soups base came in time everything was okay. The second idem was pickled cucumbers Italian . They never arrived. I checked the tracking number and I find out the package was broken or something. Well I checked to see after a while what’s going on and you guys charged my card second time with the entire amount of initial order. So I been charged second time for something I did not received first time . What kind of business you have?”

Helpful Report

Posted 1 year ago

Thank you for the feedback, Ill be happy to assist. I see that the order was in fact damaged in transit per UPS tracking We sincerely apologize for this inconvenience as we know how important it is to get your order. An email has been sent to you by our customer service team asking if you would like a reshipment or a refund but as of today there has been no response from you. I have sent you another email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“The Bahama Mama Sausages that i have ordered in the past have been very good. The last order of these sausages they were very small compared to previous. WLL NOT ORDER AGAIN. Frank Arone 702-596-0707”

Helpful Report

Posted 1 year ago

Thank you so much for the feedback, Ill be happy to assist. Please, feel free to reach out to our customer service team for assistance. We would be more than happy to help you find another item.

Posted 1 year ago

“I order dry whole chiles and they sent me frozen chiles that were mold I did a claim after two weeks and they did not want to be responsible.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. While we understand you are unsatisfied with this order we do require issues to be reported within 14 days of delivery. We do make every effort possible to offer resolutions to complaints, however, on this occasion, it was not possible due to this being received outside of company policy. We apologize for any inconvenience caused.

Posted 1 year ago

“our fifty pound bag of popcorn kernels came to us spilling out of the box onto the ground. The deliveryman did not care. We found the kernels all over our driveway and porch when we arrived home. I contacted you about your poor packaging. All I received from you were request for pictures, which I did not take. I did not want a refund. I only want you to address your poor packaging for correction.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. We would hate for this to happen again that is why we request as much information as possible so we can improve our product packaging for future orders. Please if there ever is an issue with your order big or small please feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“The order never delivered”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. Due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“after a weeks it cancelled my order.”

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Posted 1 year ago

“I will NEVER order from this company again. I order cooked Christmas cookies for a youth event. I could not reach anyone to discuss my order or confirm my order. I included my event date in the order. The cookies can almost 3 weeks after my event and the cookies weren't even cooked. They sent cookie dough which wasn't even what I ordered. They refused to give me a refund or even take my phone call. Complete ripe off!!!!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items. We have live agents available via phone, text email and chat, we would be more than happy to assist you.

Posted 1 year ago

“Food service direct robb’s people! They are NOT wholesalers like they say they are! They sold me (6)-1.4 oz (small) cups of noosa salted caramel yogurts for $35+ dollars plus shipping & handling which came to almost $50! I turned around and found & purchased it at a market for a total of $9.00 retail for 6! Food service direct will never get my business again and I will tell everyone about them that they took my money and they have outrageous & unfair prices!”

Helpful Report

Posted 1 year ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. Prices on temperature-sensitive items also factor in the price of extra packaging for the items. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews