FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order never arrived, sad because I loved these donuts growing up and I wanted to try them again :(”

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Posted 4 years ago

“HI! The 10 pounds of eggplant that I ordered I was very displeased with. When I cooked it, it turned out very mushy. I have bought frozen eggplant before but it never turned out like this. It should hold up and not turn to mush. If I could get my money back I would. Not happy at all! I won't be buying this again!”

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Posted 4 years ago

Hello Faith, Thank you for your feedback of your experience with us and we do apologize for any inconvenience this may have caused. Unfortunately it looks like the issue was reported outside of the 14day window of policy. We do make every effort possible to offer resolutions to complaints, however on this occasion it was not possible due to this being received outside of company policy. We apologize for any inconvenience caused.

Posted 4 years ago

“Never received my order, sent a message and have not heard back”

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Posted 4 years ago

Hello Jennifer! Thank you for the feedback and we sincerely apologize for the damage done during transit with the carrier! I went ahead and took care of the refund for you so you should see that on your end in a few days. Please be sure to let us know if there is anything else you may need or that we can help you with and we will be happy to assist you! Thank you and have a great day!

Posted 4 years ago

“At the time that I placed the order I was told that it took not more than one week to receive my delivery unfortunatelyThat wrong statement because it took more than 3 weeks to get my delivery and I ran out of the product”

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Posted 4 years ago

Hello Sid! Thank you for taking the time to leave us feedback about your experience and we apologize for letting you down. It seems an internal system error took place and delayed the processing time of your order. I will be looking into this further as we want to avoid anything like this moving forward. We apologize again for any inconvenience this caused and can assure you that this is not typical. Thank you for your order and we hope to hear back from you again soon!

Posted 4 years ago

“Very disappointed in my purchase”

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Posted 4 years ago

“Still haven’t received my product but you took my money.”

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Posted 4 years ago

“Was such to receive a case of 3,received 1 loaf,took 3 weeks to get to me,wrote a review nothing happened no contacts,will never recommend your company”

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Posted 4 years ago

“Very poor quality the breading is thick and nasty they are huge like chicken nuggets”

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Posted 4 years ago

“Ordered a long time ago. Never received. Emails would tell me in the morning that the item had shipped, and then in the afternoon say it wasn’t available.”

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Posted 4 years ago

“Ice cream cones arrive damaged, and unusable. The problem was not the shipping carrier, it was damaged pre shipping, because the box on the inside had red paint on it, and was crushed, but the outside box was intact, no sign of being crushed.”

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Posted 4 years ago

“The website, service, and shipping was all great, however, 50% of the Lemon Crisps were broken and I could use them for my Horderves/Appetizers. It is a problem with the packaging from 34 Degrees. They need to go back to the old packaging. It was a bummer needless to say. 34 Degrees Sweet Lemon Crisps, 4 Ounce Bag -- 12 per case $46.95 USD 1 $46.95 USD”

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Posted 4 years ago

“Ordered products and received a month later. Don’t let a customer place an order if the product isn’t in stock.”

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Posted 4 years ago

“Still have not received my oder”

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Posted 4 years ago

Hello Sandy, Thank you for bringing this to our attention and we sincerely apologize as it appears your package was damaged during its transit to your location. We have since resolved the issue and thank you for your business!

Posted 4 years ago

“Food was damaged and I am still waiting for someone to contact me for my refund.”

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Posted 4 years ago

Hello Annette, Our sincerest apologies for the damaged product. We have since resolved the problem as requested. We hope to hear back from you again soon! Thank you!

Posted 4 years ago

“The frozen hash brown arrived thawed. You should have shipped FEDEX not UPS because they deliver on weekends(sat & sun). My shipment sat over the weekend in Dallas. FEDEX would have delivered saturday. Will not purchase from you again.”

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Posted 4 years ago

“Dry ice was non existent...chicken nuggets were thawed. Every other delivery was fine up until now.”

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Posted 4 years ago

“Bye the time the fruit arrived it had all thawed and had to be thrown away. Thats $61.80 down the drain”

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Posted 4 years ago

“I never received my order”

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Posted 4 years ago

“Did not receive what was in the picture of what I ordered. It should have stated that they just send you random charters on the juice bottles. I could have gotten these at Walmart for half the price that I paid. Not happy!”

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Posted 4 years ago

“The shipping charge from this company was excessive in the extreme! I tried to cancel the order long before the shipping date and was refused. The ridiculous excuse given for not canceling was “COVID” - A terribly dishonest business practice. I will not be ordering from these people again.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews