Login
Start Free Trial Are you a business?? Click Here

FoodServiceDirect.com Reviews

4.4 Rating 4,698 Reviews
84 %
of reviewers recommend FoodServiceDirect.com
Company Reviews Product Reviews
23
 Metrics
4.4
Based on 4,698 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read FoodServiceDirect.com Reviews

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Dustin Sanders
Verified Buyer
“Frozen foods were thawed when they arrived NOT GOOD wasn’t even cold at all. Hopefully no one gets sick very disappointed. Donuts should be fine but concerned about the chicken and cheese crispitos.. First experience isn’t very good..”
Helpful Report
Posted 4 years ago
Marshall Jordan
Verified Buyer
“Ordered a product and waited for it to come and then my order was cancelled. Since I thought I would be receiving my order I didn’t look elsewhere. The item was seasonal and is now discontinued”
Helpful Report
Posted 4 years ago
Phil Nichols
Verified Buyer
“It has been 12 days since our order shipped and it still hasn't arrived. I suspect that it will be ruined when and if it does arrive.”
Helpful Report
Posted 4 years ago
Carolyn York
Verified Buyer
“I gave a poor review do to the fact I got sent the wrong thing but ill give a 5 star for how quickly they refunded my money. I have since reorder the thing and will get it in 2 days. Then I will update this. Thanks”
Helpful Report
Posted 4 years ago
Ted Anderson
Verified Buyer
“I ordered based on an item number from the bottle of Pathwater special edition I wanted and had in hand. The number came up in stock but had no picture. The price was a LOT more expensive the what I can buy what I received in a retail setting so I figured this was the special edition matching the item number. I did not receive the special patriotic edition like I was expecting based on the price and the item number. I am very disappointed. This was a Valentine's gift for my wife.”
Helpful Report
Posted 4 years ago
Cyril Ortigosa
Verified Buyer
“Ordered cases of soy milk, shelf stable, school approved with 180 days BBD and I received those with 3 weeks left on them. On top of that NO customer service to issue refund/replacement/or just talk too”
Helpful Report
Posted 4 years ago
Brandon Davis
Verified Buyer
“Terrible customer service. Trashes you a week or more to respond to any questions or problems”
Helpful Report
Posted 4 years ago
Byron Griffin
Verified Buyer
“Super quick shipping, but the item was delivered before it even showed shipped in my account and I can't find an invoice or a receipt anywhere.”
Helpful Report
Posted 4 years ago
Derrick Hunter
Verified Buyer
“I HAVE YET TO RECEIVE MY ORDER. ITS BEEN MORE THAN I HAD ANTICIPATED. NEVER AGAIN.”
Helpful Report
Posted 4 years ago
Geraldine Bielawski
Verified Buyer
“HAVEN'T RECEIVED IT”
Helpful Report
Posted 4 years ago
Evelyn Goodson
Verified Buyer
“I order yellow rice in I got milk”
Helpful Report
Posted 4 years ago
Angie Suter
Verified Buyer
“Still haven’t received my product!! It’s been cancelled reordered and still haven’t received it so at this point your company stinks!!”
Helpful Report
Posted 4 years ago
Angelique Jordan
Verified Buyer
“All my frozen items arrived thawed”
Helpful Report
Posted 4 years ago
Tony Toussas
Verified Buyer
“I like the product, when you get it here you get a review”
Helpful Report
Posted 4 years ago
Diane J Snow
Verified Buyer
“I still haven't received my order. 1/06/20. 👎😡”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“extremely poor service”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I ordered 12 units of an item. It took them almost three weeks to ship the item. I will not order from them again. They also told me they wouldn't refund my card because the items were late.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“We ordered this fir Christmas and still don’t have it three weeks later”
Helpful Report
Posted 4 years ago
Corey Pickens
Verified Buyer
“This is not a pizza pocket and they are gross...🤮”
Helpful Report
Posted 4 years ago
Tonya McGill
Verified Reviewer
“Sent frozen Italian I’ve with NO INDICATION that there was something perishable inside the night before I left to visit my Navy son before he deploys. 🤬”
Helpful Report
Posted 4 years ago
FoodServiceDirect.com is rated 4.4 based on 4,698 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request