FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chocolate cake is terrible the frosting is rock hard it peals away from cake. Bad waste of money. Brownies were acceptable.”

Helpful Report

Posted 4 years ago

“It literally never received this order. I need a complete refund.”

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Posted 4 years ago

“Ordered 8 cases of baklava. What we received was not what was pictured on the website. There was no plastic wrap inside the box. It was just thrown into the box . The stuff is garbage. We need a refund. Wasn't able to add photo below so I will send it in a separate email”

Helpful Report

Posted 4 years ago

“The items arrived in very poor condition -- cake layers were thawed and mashed. Unfortunately, we could not use the product.”

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Posted 4 years ago

“did not like the product, Readycarved Flame Broiled Beef and Lamp Gyro Slice, 5 Pound -- 2 per case. Carved pieces come out of frozen bag in little bits, since the carved pieces are frozen and very thin they break up into little bits, thus producing an undesirable palatability and tast.”

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Posted 4 years ago

“Product still has not arrived. Ordered over 2-3 weeks ago. I think we just received an email saying it's about to be mailed out.”

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Posted 4 years ago

“Placed and order, didn't get any update or shipping information for nearly a week. I tried to cancel my order after only two days because I found a better, cheaper item that would arrive sooner. They told me cancellation was impossible followed by reasons or excuses why. Long story short it took nearly 3 weeks for my package to arrive. Which I refused when it did arrive, and I am sure that getting my money back will go just as smoothly. I will not be a customer ever again.”

Helpful Report

Posted 4 years ago

“Pizza was completely defrosted when it arrived to my house even though it was bought straight in. I assume at some point there had been dry ice but there was no evidence of it except two empty plastic bags. I tried to live chat with the company to see if it is normal for it all to be defrosted and if it is safe to consume. However I received a message that the operators were currently busy and to leave a message and they would contact me back. I have yet to hear back from anyone. The order was shipped on Feb 16 and was not delivered until Feb 24th which is why I assume it was completely defrosted.”

Helpful Report

Posted 4 years ago

“bought the wrong size. asked for a different size minutes after purchasing. No response, still sent 1000 of the incorrect size. no human to communicate with, no returns accepted. Terrible customer service. Everyone uses an excuse of "Pandemic" they are shorthanded. I call bull.”

Helpful Report

Posted 4 years ago

“WHERE IS MY STUFF? UPS The lousiest carrier you chose to ship my product didn't deliver my package! I was outside waiting for them. The truck was very close, our gates were opened. They never came. They lie all the time with "inable to deliver" BS. I want my money back ASAP. Iknew it was to good to be true. Pick another carrier next time like USPS. alYou lost a sale and a customer. I don't know how fast you will refund.”

Helpful Report

Posted 4 years ago

“I have been waiting for a return phone call. i left two messages with no response. My order arrived unthawed. Would like to have it resent. Thanks Guy Wolff (843) 754-3471”

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Posted 4 years ago

“I’m so mad, I been trying a call over 2weeks , they cancel my order without tellin me nothing!”

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Posted 4 years ago

“my order of Luigis No Sugar Added Lemon Intermezzo, 4 Fluid Ounce -- 72 per FROZEN ITEM Order # 000770612 order was shipped UPS Ground it arrived 7 day later all melted. I would like to return to get credit. I called customer service left message no call back Sent E-mail no answer back. BAD SERVICE Frozen order shipped on 2/16/21 Received on 2/25/21 NOT FROZEN”

Helpful Report

Posted 4 years ago

“Took too long on the shipment no ice left on product”

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Posted 4 years ago

“Two items leaked out totally making a huge mess. I submitted photos with my complaint and haven’t heard anything for 5 days and I’m still waiting. Terrible customer service!”

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Posted 4 years ago

“I was charged for shipping on a day (Presidents’ Day) where there was to be no shipping charges. I sent a note about this and expected some resolution to it. Been over 8 days and not even a reply to my issue. That’s customer service. So many companies blame covid for all their shortcomings these days.”

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Posted 4 years ago

“Been emailing your company and can’t get help. Received my package and jars were broken sauce and glass all over. Called you won’t answer phones. I would like a refund and no one will respond. Doubt if I will order from your company again cause I can’t get help... You keep saying someone will contact me but it hasn’t happen yet.”

Helpful Report

Posted 4 years ago

“Ordered 40 pounds of Kronos Gyrokones on February 15th. According to Food Service Direct my order was shipped on February 17th. I received my order on February 25th more than a week after shipping. In the past you guys only ship on a Monday, Tuesday or Wednesday so the order is received in no more than three days I have made these purchases before many times and they never took more than 3 days for shipping. Upon opening this order, the insulating Styrofoam was broken up. There was no dry ice either inside or outside the Styrofoam box. The 4- 10 lb kones where were almost completely thawed out. If UPS is not up to delivering packages on time anymore, you need to find a better delivery system.”

Helpful Report

Posted 4 years ago

“The 10lbs of Veggie Burgers were supposed to be frozen. They arrived warm, not frozen in a styrofoam container but nothing inside, no ice pack, etc. the plastic bag they were in was not even closed. Totally unusable, I threw the it all in the garbage”

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Posted 4 years ago

“Check your email you a message when I received the product”

Helpful Report

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews