FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick shipping, but the item was delivered before it even showed shipped in my account and I can't find an invoice or a receipt anywhere.”

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Posted 4 years ago

“I HAVE YET TO RECEIVE MY ORDER. ITS BEEN MORE THAN I HAD ANTICIPATED. NEVER AGAIN.”

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Posted 4 years ago

“HAVEN'T RECEIVED IT”

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Posted 4 years ago

“I order yellow rice in I got milk”

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Posted 4 years ago

“Still haven’t received my product!! It’s been cancelled reordered and still haven’t received it so at this point your company stinks!!”

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Posted 4 years ago

“All my frozen items arrived thawed”

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Posted 4 years ago

“I like the product, when you get it here you get a review”

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Posted 4 years ago

“I still haven't received my order. 1/06/20. 👎😡”

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Posted 5 years ago

“extremely poor service”

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Posted 5 years ago

“I ordered 12 units of an item. It took them almost three weeks to ship the item. I will not order from them again. They also told me they wouldn't refund my card because the items were late.”

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Posted 5 years ago

“We ordered this fir Christmas and still don’t have it three weeks later”

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Posted 5 years ago

“This is not a pizza pocket and they are gross...🤮”

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Posted 5 years ago

“Sent frozen Italian I’ve with NO INDICATION that there was something perishable inside the night before I left to visit my Navy son before he deploys. 🤬”

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Posted 5 years ago

“Went to website and selected mash potatoes, order receipt came a few minutes later with breaded chicken, onion bagels and pork chops! The only thing they got right was the quantity. Trying to reach their customer service took over a week. Sent several emails, called multiple times finally got a customer service agent. he was nice but I could tell right from the beginning of the call they weren't going to help me. His first comment he made is I must have ordered the wrong items... Oh and with COVID there are no returns, well if they would have looked at the emails from " Contact Us" they would have known my order was wrong and could have corrected it. I then went to look at their reviews and read all of these reviews, what a mistake ordering from them. They make money while pushing product they can't move. With COVID I'm sure they are sitting on a lot of extra product that needs to be moved. Everyone needs to go on social media and tell everybody about this company.”

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Posted 5 years ago

“This company is missing a thing called customer service they sold me food and shipped it so slow and in a manor that caused the food to be spoiled and it was also smashed to snot when it arrived. I attempted to contact them to receive no reply. They shipped frozen food from east coast to California with dry ice which is risky and insane apparently no one in the company understands how long the dry ice lasts it evaporated and frozen food arrived warm and gross. I am not sure how in this era that a company can conduct business like this and still be in business. CAREFUL when ordering ANYTHING perishable or anything that might not withstand being smashed and crushed. their dry ice smashed the product inside the make shift cooler the outer box was in fine condition. I still have package and photos so this is not a post I submit without proof. They do not even communicate with you ORDER at your own risk I would stay away from anything perishable.”

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Posted 5 years ago

“I will NEVER make the mistake of ordering from here again. I (unfortunately) discovered this place a few months ago when toilet paper and paper towel was impossible to find. I ordered paper towel and a few other items. It took a long while to get my items and I never did receive the paper towel. Weeks later, I was still insisting on my refund and my money was eventually returned. I made the mistake of placing another order since I had a $10 coupon. First, the item was out of stock. It took weeks just to finally ship. The item, which was supposed to be frozen, arrived completely defrosted, soft and in pieces. What a huge waste. I am waiting to hear from the company, but I am incredibly disappointed and will not order from them again, even if the items are free. (The video taken within thirty minutes of delivery. There was no freezer pack/ice/dry ice within the package.)”

FoodServiceDirect.com 1 star review on 14th August 2020

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Posted 5 years ago

“If I could give this company NO STARS, I would. They don’t deserve to be in business. They ship frozen food using UPS Ground. Perishable items don’t last for over a week in a hot delivery truck. Customer service is abysmal. They don’t answer their phones (which has an area code located in Compton,CA although they are in Virginia). They don’t answer e-mails and they turned off their online chat. After I spammed their social media with my grievances, they blamed ME for ordering frozen food on a Tuesday instead of a Friday. Are you kidding me? This company needs to be reported to BBB and shut down for sending consumers perished food items that could cause food poisoning. Unacceptable customer service and business practices. Their website says they don’t even offer refunds- just store credit. Do not ever buy from this company or you will be on the phone with your bank to get your money back.”

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Posted 5 years ago

“The product they shipped was a disappointment to say the least. When you contact them they tell you to contact the manufacturer of the product. This company does not stand behind the product they ship even though their website promotes quality items. Stay away from this company.”

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Posted 5 years ago

“stay away The flipped a product on me which they were out of. Never asked if I wanted to switch. I refused delivery. One month later they sent it again. Do not leave a credit card on file You will get stuff you never wanted.”

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Posted 5 years ago

“Rotten cookie dough; soggy box, no ice, fermented product. Did not respond to emails, no phone number available to call”

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Posted 5 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews