FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent the wrong product and didn’t notify me until I called that it was out of stock. Second time this has happened. Poor operations again.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Placed an order on 12/19 and still waiting for it to ship. I'll be taking my business else where”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“I was sent the wrong item twice.”

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Posted 3 years ago

“As a first time customer you would think first time impressions would be a top continued sales point. I did order one specific product but upon opening the container found I did not receive what I paid for. The product you still currently have on your web site is knowingly out of stock which you did not post or up date instead you did a bait and switch which is highly unprofessional and illegal. I will not use your business again and will give negative reviews if contacted or asked.”

Helpful Report

Posted 3 years ago

“Never received the items ordered.”

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Posted 3 years ago

“We need a refund. The pizza crust was shriveled up and was cracked to pieces. Can use it in our restaurant.”

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Posted 3 years ago

“never got my order!”

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Posted 3 years ago

“if you wouldn't bug me about my order...”

Helpful Report

Posted 3 years ago

“Because of your unwillingness to give us a refund for eight broken glasses we are no longer doing business with you.”

Helpful Report

Posted 3 years ago

“I ordered 72 boxes of drink mix and only received 24.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Got a different order than what was expected from the website description-tried online chat, tried email, tried calling-no one got back to me and all they've done is sign me up for their spammy mailing list. Will *not* buy from again, terrible customer support and we wasted quite a bit of money on something we couldn't even use.”

Helpful Report

Posted 3 years ago

“Sent wrong items”

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Posted 3 years ago

“Delivery address was mixed with billing address. I paid for delivery and I had to "haul" the items to school!!!!!!!!”

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Posted 3 years ago

“I order online, i revived part of my order and the other part never showed up, I email customer service, got no reply! It is one month now and I still have got my order or any response for customer services. This was not what I expected !! Not shopping here anymore!! 😡”

Helpful Report

Posted 3 years ago

“I received the order of frozen foods defrosted.”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“I received this email to give a review, and I have never received my hot sauce which was ordered a couple of weeks ago. I have been charged, but never received my order!”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is delivered in a timely manner.Please shoot us over an email and we will do what we can to make this right for you

Posted 3 years ago

“Still did not receive my order. First update, something happened to my items and UPS could not deliver and had to contact the shipper. It out shipped the second time and still not received it. UPS was supposed to have it delivered by yesterday 9-24-21, but no update on their system yet as to what happened. Just says to check back tomorrow.”

Helpful Report

Posted 3 years ago

“The bread I ordered was OLD! Dried out and inedible. Such a rip off.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with images and item details and we will do what we can to make this right for you.

Posted 3 years ago

“I never received my order of the traditional sub sandwich”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is delivered in a timely manner. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Order the wrong guest checks asked fir 25% restocking fees and customer pay for shipping why 25% although the box never open never again”

Helpful Report

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews