FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product but buyer beware. Watch your bank account. I was charged twice for this product.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. When you place an order we do place a pending hold on the charged card and once it ships the card is charged. So if there are multiple orders there will be multiple pending holds on your account. You can manage your orders via your account. Please feel free to reach out to our customer service team if you have any questions about your order.

Posted 2 years ago

“I purchased a box of 200+ coffee creamers and was very disappointed that they had an expiration date 2 months from my date of my purchase. While these were not expired, there was no way I could possibly use all 200 + creamers in 60 days. My purchase was not eligible for a return because I had opened the box (not realizing the expiration date was printed on the outside of the box ). I feel my return should have been honored, based on the fact that it is not realistic for a person to consume 200+ units of a product in 60 days.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do see that the rep you spoke with offered you a pre-paid return label if you would like since this is within our policy. Since we understand some of our smaller home users won't be able to use bulk quantities of items.

Posted 2 years ago

“I cannot find items iv ordered in my account order history, you gotta do better.”

Helpful Report

Posted 2 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 2 years ago

“Food Service offerings are always good. I've ordered items through a vendor and no compaints. Whichever cookie dough I order it is always good. **** 1 star this time because the way I received my order. I ordered 2 different cookie dough. One was in its own box and sealed unopened. However, the chocolzte chip cookie dough I ordered was not in a box. It was in a torn thin plastic bag and was just dropped in. Seems like the packer counted 213 pucks and called it a day, sealed the mailing box and sent it off. I WAS SHOCKED WHEN I OPENED THE BOX AND VERY DISAPPOINTED!!!”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“I cannot comment on good service,for food it is very bad service, they have to send it by UPS, I don't recommended it for food...”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. As requested, a refund was issued. We hope that you will continue your business with us as we continue our efforts in assuring our shipments are packaged well.

Posted 2 years ago

“I ordered a case of grouper fillet and got some other type of fish very disappointing after spending the money that I did on inferior product. One and done 👎🏾”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“I bought the Producers long grain brown rice, when I cooked it half of the grains where still very uncooked (raw) while the other half was really soft. This was after more than 1 hour of cooking. I called food service direct about it on 10/8/22 and spoke to a customer service agent but she was very RUDE to me and hung up the phone without resolving the issue”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I do see that you were refunded back to the original form of payment for your experience on Monday. Again we sincerely apologize for your recent experience and we hope to see you again in the future. Please let us know if you have any questions and/or concerns.

Posted 2 years ago

“Didn’t get order”

Helpful Report

Posted 2 years ago

“You sent me the wring product, I had ordered 2 jars and you sent me 2 cases of another product and then charged me $100 service charge, which I am fighting. I wouldn't order any other product from you again.”

Helpful Report

Posted 2 years ago

“I had purchased an order and it came to be bad and i refused it right on the apot and returned it with the same delivery guy he dropped it off i called in for my refund and they told no refund. This company its just a scam”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I do see that you were refunded back to the original form of payment for the refused items on Monday. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Posted 2 years ago

“I have yet to receive my order. It was ordered over a month to ago. At this point I wouldn’t order from here again.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We see that the order was in fact damaged in transit per UPS tracking. you received. We sincerely apologize for this inconvenience as we know how important it is to get your order. An email should have been sent to you by our customer service team, I apologize if you did not receive it. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“I did not get what I ordered, instead of a refund I got sent something else. This to me is unacceptable. I’m sorry I don’t appreciate this.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

“Product never delivers in timely manner or as fate states. Items out of stock. Items came damaged”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you were refunded for the damaged items. Thank you for letting us make this right for you.

Posted 2 years ago

“These people are PATHETIC! Each time they sent out orders of DIM SUM, the seafood was spoiled as the dry ice melted. Four times the frozen food arrived melted and spoiled.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that a full refund has been issued for the damaged items. Thank you for letting us make this right for you.

Posted 2 years ago

“I ordered a specific product, they claimed it was in stock. I received my order, and it was something completely different, not what I ordered. Contacted the company. What I actually ordered is a special order item and is not actually in stock, ever. Their website still says it’s in stock and available for immediate shipment. Received a refund.”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. I do see that my coworker has sent you an update on your claim. At your earliest convenience please look in your emails for a response from us.

Posted 2 years ago

“Churros were all broken in half and came all wet and soggy.:(”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

“Most food delivered was defrosted and not usable. Also customer service takes days and then does not fix the issue.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do apologize your order arrived to you in satisfactory condition. I do see that there was an issue with your address being incorrect. Ups has fixed this issue. Please feel free to reach out to us if you ever need help inputting your address or any order issues you have, we would be more than happy to assist you.

Posted 2 years ago

“Frozen bread took 4 days to arrive (should have been one day). The package was warm, wet , the loaves of bread were broken into pieces and were warm and completely thawed out.All of the dry ice was melted. A very poor job of packaging and shipping.”

Helpful Report

Posted 2 years ago

“Company is terrible! Never order from them!!! My product never came! It was an empty box that was damaged with nothing in it!!!I Refused delivery snd UPS took it right back and stated box was empty. Company said there was nothing they could do because I didn’t take pictures! I Lost all that money!!! Stay clear from this company”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I do see that you were refunded for this order back to the original payment method. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Posted 2 years ago

“I was notified the cereal I wanted was in stock at $10 a box plus I had to pay for shipping. Walmart has it for $4.18 a box and free shipping. You are price gauging and I don't appreciate being taken advantage of. There's nothing you can say, the difference in price say's it all. Shame on you. I am a senior and it seems everyone is out for the almightly buck. Even Walmart at $4.18 was $3.68 last order. It's always, gasoline prices, can't get anyone to work, everything is a SCAM. I ordered before but I won't be ordering again. Take my email address out of your computer. Your company sure runs a racket, I am ashamed for you. Margaret Stickler.”

Helpful Report

Posted 3 years ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We only sell items by the case and do not have a warehouse where we can keep excess. For that reason we are not always able to get things for the same price as a grocery store can. Prices on temperature sensitive items also factor in the price of extra packaging for the items.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews