FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product arrived on time but 70% damaged. The outside packaging was not damaged, however, the inside packaging had been damaged and tapped over, which means there was prior knowledge that damaged products ware being shipped out. Although it took 4 days of communication, customer service agreed to give me a refund as I requested.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I can see that you have received a refund for the damaged portion of your order. If there are any issues with your order, please don't hesitate to reach out to our customer service team. We're always happy to help.

Posted 1 year ago

“2 months in a row product is shown back in stock. Ordered 3 minutes after in stock alert. Then order cancelled 3 days later for “supply chain issues”. Blames supplier. This company is a drop shipper, doesn’t actually have the inventory so roll the dice and see what actually is in stock.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items

Posted 1 year ago

“First time customer, last time customer. I never received what I ordered.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do apologize there was an issue with your order, I will be happy to assist. I took a look at your order, and I saw that ups has been trying to deliver your package on multiple occasions. I have sent you an email requesting more information, please be on the lookout for an email from us soon. Thank you

Posted 1 year ago

“6 days after ordering they alert me that they are out of stock; very poor inventory controls and fulfillment”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“I made an order and then it was canceled because they did not have the item. I feel it was just to get my email address and keep soliciting me. I needed the item and I did not have time to order from another place.”

Helpful Report

Posted 1 year ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“No delivery yet. Annoying.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do see that your order was shipped yesterday. Please check your email for the tracking link for any updates on your shipment.

Posted 1 year ago

“More than half the box of Graham crackers came broken and I am unable to use them I spoke to someone on chat and they had to forward it to another team and I'm still waiting to be contacted”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I do see that your claim was forwarded to the damage department. Please be on the lookout for an email from us very soon.

Posted 1 year ago

“I bought a special order from this company thinking they were wholesalers. The listing was unclear so I ordered 5 boxes thinking I would get 92 unit. I received 10. I don’t understand how as a wholesaler that you are listing the product for more than anyone on the market. I bought for an avg of $23 per item which is almost $10 higher than Publix, Walmart or Amazon. I just don’t understand the wholesale label.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. I do apologize you were having trouble with placing an order. If you have any questions before and after placing your order please feel free to reach out to our customer service team, we would be happy to answer all your questions. I took a look at your order I do see that you ordered the Cesar Simply Crafted 2 Four Flavor Wet Dog Food, 16 count. As per the listing, each case will come with 2 boxes of 8 cups totaling 16 cups per order. I also see you ordered 5 so you would receive 10 boxes of 8 cups. Again if you have any questions about any items please reach out to us we would be happy to answer any of your questions.

Posted 1 year ago

“I think the item’s picture was deceptive. I thought I was ordering cups and lids because that’s what was pictured. It was only cups when they arrived. I was going to return them but customer service says I couldn’t because the box was opened and I would incur fees to ship back if it was unopened. I won’t be ordering again.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We apologize for any confusion caused by the item's picture, and we understand your frustration. I do see that we have sent you an email update on your claim. We'd like to look into this further and see if there's anything we can do to address your concerns.

Posted 1 year ago

“Food came 2 times it was warm both times”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. It looks like a member of our customer service team has been in contact and is awaiting a little more information from you. Please reply to them at your earliest convenience and we will do what we can to make this right for you.

Posted 1 year ago

“I got an email asking to change my review since my issue was “resolved” and NO I WILL NOT! I’ll leave another one because you guys sent me apple juice this time and it taste GROSS! I don’t understand I have NEVER had an issue with your company what is going on? This is ridiculous. In order from you because of my severe allergy issue and this is 2 times now that something isn’t right!!!!”

Helpful Report

Posted 1 year ago

Thank you for the feedback. I'll be happy to help. I took a look at your order and I see that you requested for us to ship your temperature-sensitive Beef without refrigeration. Unfortunately, since this item is stated to be refrigerated on our listing and we try to uphold a certain quality standard with our orders, there is no way for us to send the shipment without any gel packs, even upon request. A manager will be in contact with you very soon, please be on the lookout for a call from us.

Posted 1 year ago

“Horrible taste. Ruined my sales. Company did not accept return and did not do anything to accommodate me as this purchase was expensive. So it was a total loss.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. Please reach out to our customer service team with your order details, and we'll investigate the issue further. We aim to ensure customer satisfaction, and we appreciate your understanding as we work to address your concerns. Thank you for bringing this to our attention.

Posted 1 year ago

“Your head of ecommerce should be fired.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. I do apologize you were having problems placing your order. Please feel free to reach out to our customer service team if you need any assistance with your order, we would be happy to help.

Posted 1 year ago

“Unreliable. Products usually arrive unusable due to poor shipping choices.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I can see that you have received a refund for the damaged portion of your order. If there are any issues with your order, please don't hesitate to reach out to our customer service team. We're always happy to help.

Posted 1 year ago

“I never received my item.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We do apologize there was an issue with your order, I took a look at your order and I do see that you refused your delivery as per UPS. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. Please be on the lookout for an email from us soon.

Posted 1 year ago

“Product was packed well and was defrosted on arrival. Second time this happened Product useable”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you were refunded for the product that arrived thawed. If there ever is an issue please feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“Pickles were good but man do I hate the email spam from every damn company asking for a review. So my policy is to 1 star every one until all companies quit asking”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! At Food Service Direct, we strive to improve ourselves and welcome feedback from our customers at every step of the journey. While we do ask for feedback after your order is placed our hope at that point is to gather feedback based on your experience using our website and the checkout process. As always this is completely optional.

Posted 1 year ago

“Package did not arrive in good condition.”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Badly overpriced and way overvalued - they mark things up by a factor of 3-4 times what they cost and cannot even manage to send ice cream with dry ice in the summer - no way that I can recommend this rip off company - do it yourself - save money big time and get real service.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. I do see that my colleague issued you a refund for the damaged items on 06/20/2023 to the original form of payment. We do report all issues to the warehouse when items arrived thawed and damaged to prevent this from happening again in the future. I do see where you requested for us not to contact you anymore so if you have any questions please feel free to reach out to us we would be happy to help.

Posted 1 year ago

“Never received my order”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback.I do apologize you have not received your order yet. I took a look at your order and I do see that USPS attempted to deliver your order on May 18 later that day a return to sender was requested and granted. I have refunded you the cost of your order, please allow 2-3 business days for the refund to process to your account. If you have any questions please feel free to reach out to us anytime, we would be more than happy to assist.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews