FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices for what I was shopping for were higher but the delivery time was faster.”

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Posted 3 years ago

“Need to provide invoice with shipments. Shipping was slow.”

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Posted 3 years ago

“The funnel fries arrived and they are delicious, however they shipped several days before arrival so by the time I received them they had been sitting in a box for several days, and were hot. I hope I don't give my wedding guests food poisoning! Also there was many broken pieces upon arrival. Love the product, don't love the delivery process.”

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Posted 3 years ago

“Thawed upon arrival boxes were wet but at least still chilled. I put into freezer immediately should be ok to eat.”

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Posted 3 years ago

“The freshness of the product was in questionable. I don't want to jump to a conclusion without being sure, but the coding on the product was confusing, and if what I read is correct, the products expiration date had expired back in 4/21. There was no wording I saw that said, 'sell by' or 'use by.'”

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Posted 3 years ago

“Service and shipping was awesome. The omelets I ordered were terrible. Now I have 150 mini dry pucks to get rid of.”

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Posted 3 years ago

“I love the products but the unknown delivery schedule is sometimes hard to workaround”

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Posted 3 years ago

“I got from 16 dozen order about 14.5 dozen, I will work with that. soggy paper stuff. Cold packs do thaw. Eggs good and viable and made it to refrigerator fine. Eggs last long in refrigerator. ;>)”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Product arrived unfrozen”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Was not delivered intime for the occasion, was delivered three days after the projected delivery.”

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Posted 3 years ago

“Delivery was great but product was awful”

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Posted 3 years ago

“I received my order with any packing. I contacted customer service with a question and did not receive a reply and/or indication how they will resolve the issue.”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I've flagged your email as urgent for our team to review. I do believe my coworker has reached out to you but is waiting on your reply. At your earliest convenience please respond so we can continue to assist you.

Posted 3 years ago

“Disappointed that it wasn't packaged better with dry ice in the Styrofoam box insert. By the time I received the order, the ice was melting and coming through bottom of outer box. I guess it wasn't a good idea to order this in the middle of summer. When I opened the Styrofoam I saw that almost half of the cups must have partially thawed and frozen again because they had ice crystals all on them. I spent too much money on this to receive in that condition. I do not plan to order this again.”

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Posted 3 years ago

“Pleased with shipping times, but product arrived damaged. I ordered a few cases of buns and many buns had the top layers of crust peeled back and several buns in each bag were completely unusable. Totally torn to pieces. I’m unsure if the dry ice packed in the box was to blame, or the fact that the package needed to ship across the country to me in CA. Disappointed either way”

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Posted 3 years ago

“Sorry but I would not buy from again. At least half the cans in the 6 x 4 individually plastic wrapped cans of cat food were dented. Do not feel this was first hand merchandise. The outside shipping box was not damaged.”

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Posted 3 years ago

“It took a while before I received my order. Then it wasn't the product I ordered. Reordered the correct item and now its going on 4 weeks and still nothing”

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Posted 3 years ago

“The employees that I interacted with were very helpful and courteous. The frozen product that I ordered took too long in shipping and consequently were totally thawed on the first shipment and 60% thawed on the replacement shipment.”

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Posted 3 years ago

“Cudahy pre cooked bacon had very small pieces of bacon. Bought Tyson before and received full size pieces. Also supposed to be 10 pieces per sheet but many sheets only had 9 pieces. Printed shipping label next day and waited 3 days to ship.”

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Posted 3 years ago

“Your product is good. But your shipping service is not good. The boxes are not seal good, and the product barely gets here cold.”

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Posted 3 years ago

“Your shipping info was wrong. I checked your site to see if it had been shipped and it said, "still processing". When I came home the food was in the driveway in 92 degree weather. My philly steaks were thawed but the rest were still somewhat frozen. So the phillys were thrown out. It wasn't until a week later that I got an email saying they were shipped and delivered. Never had this problem before with my order but something went wrong this time.”

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Posted 3 years ago

Hi Debbie - Thank you so much for taking the time to leave us a review! You are correct, there was something that went wrong here and we are so sorry about that. Luckily we have a great IT team who worked round the clock to get it fixed.

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews