FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used FoodServiceDirect since 2020. Their choice of products is good. The only drawback is that recently their shipping methods have slowed down and now seeing 3 or 4 days in transit. This is an issue since we are now in the warmer months and the dry ice is completely gone by the time of delivery. Some product is arriving partially defrosted! At the price that they charge for shipping, you would think that they could at least use better internal packaging!”

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Posted 4 years ago

“When my pretzels arrive about half the box was broken up!!”

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Posted 4 years ago

“Love FSD when there’s a great price deal with free shipping! That’s pretty much the only time I’ll order from FSD (to be honest!)”

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Posted 4 years ago

“Everything showed up completely thawed out. All 4 cases. So far all but 1 product survived. And everything I've been able to try has been exactly what I was hoping.”

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Posted 4 years ago

“Llegan muchos abiertos”

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Posted 4 years ago

“A lot of pie shells was broken.”

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Posted 4 years ago

“i am supposed to have a 10% off on my orders and the last 2 ordersi can't get it to work”

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Posted 4 years ago

Hello Gary! If you're ever having issues with using your promo codes, please don't hesitate to reach out to our awesome customer service team prior to submitting the order and we will be happy to assist! Thank you for your business!

Posted 4 years ago

“Prices and shipping were high $$, but we needed it ASAP! Actually got here at the same time our local distributor was able to get it.”

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Posted 4 years ago

“I really appreciate how easy it is to buy professional products from foodservicedirect. But there is one improvement I will suggest, please add a customer service phone number so that it's easy to contact you guys if there is any emergency. Also I will appreciate if I get replies for my emails.”

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Posted 4 years ago

“Very happy they had what I needed but it took over 6 weeks to get my order. Happened on both orders. Need to speed up getting the orders to your clients.”

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Posted 4 years ago

“Ordered 2 items and only received 1 so far. I received it in excellent condition but I still haven't recieved the 2nd item or an update on when I will receive it.”

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Posted 4 years ago

“Thank you very much for the food that you send me it's keeping me alive without have to deal with covered so thank you very much again and I have enjoyed the things that I have bought even though it's quite expensive”

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Posted 4 years ago

“Contents thawed , all the ice melted . 32 of the 48 pretzels were open . Do I dare eat them ? Your delivery service really leaves a lot to be desired .”

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Posted 4 years ago

“Love the variety! Helps when you don't have enough time! But sadley most of my cookies arrived thawed and warm. Transit was too long. And some items are a bit above my price range.”

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Posted 4 years ago

“Not very satisfactory, I asked to leave product on the shade but it wasn"t. it was on the direct sun, luckily there was still some dry ice left”

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Posted 4 years ago

Hello Claudia, Thank you for the feedback and we are sorry to hear the carrier did not follow the special instructions. We are however happy to hear the item arrived in great condition! Thank you for the order!

Posted 4 years ago

“product came in as expected but dealing with the shipping was harder then it should have been”

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Posted 4 years ago

“The way this product was shipped was poorly packed !!!!!!!”

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Posted 4 years ago

“The correct product was shipped, however, 2 out of my 12 bottles exploded in the box before delivery. Juice was everywhere.”

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Posted 4 years ago

“Unfair to rate you when we've never received our order....damaged twice in transit...not sure what's happening now. Customer service is great but problem not resolved.”

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Posted 4 years ago

“Wasn’t what expected thought would have been in oven ready pans wasn’t what was expecting was disappointed . I purchased white cheddar Mac and cheese .”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews