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FoodServiceDirect.com Reviews

4.4 Rating 4,698 Reviews
84 %
of reviewers recommend FoodServiceDirect.com
Company Reviews Product Reviews
23
 Metrics
4.4
Based on 4,698 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read FoodServiceDirect.com Reviews

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Pamela Conner
Verified Buyer
“Very expensive, but if you need it, you can get it. Example, a case of egg whites @ Samsclub is just under $10, with FoodServiceDirect it is $31.95 not including the shipping. Over 3x!”
Helpful Report
Posted 4 years ago
Danny Arnold
Verified Buyer
“decent service but way over priced.”
Helpful Report
Posted 4 years ago
Robin Christ
Verified Buyer
“I order a quantity of 2 and the email I was sent says, only 1 was shipped. After waiting 3-4 weeks, I would think I would have gotten an email stating there was not enough to ship or I could choose another product.”
Helpful Report
Posted 4 years ago
Tricia Withers
Verified Buyer
“I love your products but this shipment the bag of rice flour had a big rip in it .”
Helpful Report
Posted 4 years ago
Martha Jones
Verified Buyer
“Some of my items was damaged, the breakfast syrup was so very, damaged had to throw out some of them. Did not return them, the box was damaged too really bad could not return”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Took WAY too long to even ship the product I ordered.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Was expecting it sooner than later From the time I ordered it till I received it”
Helpful Report
Posted 4 years ago
Dan Grimes
Verified Buyer
“poor response from customer rep, took several days to get a reply, by that time my order shipped”
Helpful Report
Posted 4 years ago
Trudy L DeMeerleer
Verified Buyer
“I like the product and have reordered several times. The delivery time is acceptable right now. I’d give you more stars but The Packaging Sucks‼️ You put 2 cases in one box that is too large and fill the spaces with little bags which never hold up! So the cases bang around in a too large box, the shipping tape can’t stand the strain and has to be redone by the carrier. So the boxes aren’t easy to handle and get dropped. I’ve received cases that leak and have been dropped on the lids, crunching down the tops so they have to be pried back into shape before they can be opened.”
Helpful Report
Posted 4 years ago
Peggy Thompson
Verified Buyer
“My previous orders contained individual wrapped bosco sticks, the items I received are all in one package which makes them not as convenient. And individually wrapped made very easy to heat in microwave.”
Helpful Report
Posted 4 years ago
Jenny Gerhart
Verified Buyer
“My second order from you was not satisfactory. I received 10 items, not 12. I also found item cheaper at Costco. I don’t think I will be ordering from you anymore.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Delivery was good but what I ordered came in a million pieces”
Helpful Report
Posted 4 years ago
Rae
Unverified Reviewer
“I ordered for the first time. I had a challenge finding rice due do people panic buying. I found this website with a google search thrilled to find rice and flour. After I submitted my order I received a confirmation that it was processing. It took sometime before I received an update that items were shipping. Understandable since they warned that a delay may occur due to COVID/high demand. The delay was to only be 1-2 days to ship. It would be nice if they gave an estimated time on the front end of how long it would be take to fill order. Eventually I received an update with UPS tracking number provided to track shipping. Most items received so far in good condition from the packaging. Yet to open. One concern. I was surprised to find the rolls were not in a sealed bag or frozen. The rolls were in a bag folded over in a box, which was in a larger box holding a large Styrofoam container that at one time held dry ice which dried up by the time I received the rolls. They were supposed to be frozen. They were no longer frozen or cold. Will not order refrigerated or frozen items again. Will order other items again. I'm in Ca and didn't realize this company is on the east coast. I would think that since this is their business they would have the shipping thing down. Giving 3 stars since part of the order was fine and other not so much. Over all I am grateful for their service. If not for the rolls, I would have rated higher.”
Helpful Report
Posted 5 years ago
FoodServiceDirect.com is rated 4.4 based on 4,698 reviews
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