FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Things that are out of stock should be replenished earlier than several months!”

Helpful Report

Posted 3 years ago

Thank you for the feedback. Our stock is replenished based on what the manufacturer and supplier can send out. If an item is not back in stock within a few months please feel free to reach out to our customer service team to assist you. We will be more than happy to assist.

Posted 3 years ago

“Shipping charges too high. Will not be ordering again.”

Helpful Report

Posted 3 years ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We only sell items by the case and do not have a warehouse where we can keep excess. For that reason, we are not always able to get things for the same price as a grocery store can. Prices on temperature sensitive items also factor the price of extra packaging for the items.

Posted 3 years ago

“There was an error when trying to order online, then when I called to order they let me place the order and then after it was placed the order was cancelled.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here.

Posted 3 years ago

“Customer service was rude wouldn't help me on zero shipping as it said on app and shipping for one item is way to much”

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Posted 3 years ago

“its very expensive!”

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Posted 3 years ago

Thank you for taking the time to leave us a review! We work really hard to keep shipping costs low and will take a look at this product to make sure the shipping costs are correct. Shipping costs are calculated on a few things, but mostly the weight of the item and packing supplies. Our prices on temperature sensitive items also factor in the price of extra packaging for the items.

Posted 3 years ago

“I tried to place an order 4 boxes of chicken and it was supposed to be free shipping it was not so I did not order don't know what the problem was but have a nice if you offered that to me again”

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Posted 3 years ago

“I really wanted to give more stars but just can’t because I received an item that expired the same day received (a whole big box of shredded cheese packets that say you can’t freeze them) and another item (a gallon of gelato) had the plastic container all broken and the food exposed to the open air. Everything else was good. Fast shipping and packed really nicely with lots of ice packs. I should have contacted them about it, but it seemed like such a hassle and I was really bummed about it and not wanting to deal with it. Will I order from them again? Idk. Maybe. Probably? I do like their huge selection of foods and especially since they ship to my home and some of these items aren’t available in stores near me. Im still going to try to eat some of the expired cheese and damaged package of gelato since those together were like $200. I hope I don’t get food poisoning. Or I will wait to see if the cheese starts to get moldy and then I will have to throw it out for sure.”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please reach out to our customer service team! We’ll definitely get you taken care of.

Posted 3 years ago

“I have only bought vegan cheese, from food Service Direct twice. Their delivery is quick, and dependable. Unfortunately the cheese packages, at least 4 out of the 12 packages, each delivery have been moldy. Very unfortunate, packages were closed tight, not expired. Love the unmoldy vegan cheese. Wish I could get a order without mold.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“Dairy free cheese arrived without any issues ,however due to the length of time it took to get to us ,and the temperature it has to be kept at the texture of the cheese was not as it usually is. The cheese is basically water logged and will not spread on crackers. We are looking to possibly use it to cook in recipes.”

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Posted 3 years ago

“2 cans of the grape juice i received were busted open and leaked on the other cans. Was a bit of a mess, but 2 out of 72 ain't bad, I guess.”

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Posted 3 years ago

“The shipping cost not nice”

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Posted 3 years ago

“We received the products in a timely and well- insulated package and that was good! However, I have to say that the product itself is not as good as the products of the same kind that we bought at Costco. We ordered Michael Angelo's Eggplant Parmisan, and it just doesn't have that great eggplant taste.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“I never received my order it says it was delivered dec 24th i wasn't here and when i got home package was not there i spoke to costumer service already”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is delivered in a timely manner. I've flagged your email as urgent for our team to review. Please watch for an email within the next 12-24 hours!

Posted 3 years ago

“Poor communication”

Helpful Report

Posted 3 years ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you. Please email CustomerService@FoodServiceDirect.com!

Posted 3 years ago

“I ordered the Frozen Pancake Puffs. The cardboard box was in a very good styrofoam box. But the ice bag contained no ice and the pancake puffs were completely thawed.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 3 years ago

“I ordered low-sugar fruit snacks but got regular instead.”

Helpful Report

Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is correct when delivered. Please shoot us over an email with images and item details and we will do what we can to make this right for you.

Posted 3 years ago

“Price of product and shipping is too high”

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Posted 3 years ago

“Love my shrimp. Only if the shipment was a little faster it would be great”

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Posted 3 years ago

“Nice products, but you can not talk to anyone. There is no one to ask questions. Very frustrating. Products are good.”

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Posted 3 years ago

“I rated you acceptable because the food tastes good. Both orders were way over priced.”

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Posted 3 years ago

Thank you for the Feedback.

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews