FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your products are great, however the delivery options are terrible. My order was due yesterday and never arrived. It was thru UPS”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience! We are very sorry to hear you did not receive your order. We use UPS as our primary carrier however we are looking into expanding our carrier options. It appears your order was delivered on 12/9. Please reach out to our team at 855-705-0755 if you did not receive your delivery.

Posted 4 months ago

“I have had great customer service so far and the products are awesome”

Helpful Report

Posted 5 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 4 months ago

“I purchased 50# of Sweetex shortening. The order came quickly. What I would change- the box the shortening was in was coming apart, held together by the shipping straps. I would be willing to pay the extra for the shortening to be shipped in a bucket. Great product!”

Helpful Report

Posted 5 months ago

Thank you for your feedback! As an online retailer, we don’t manufacture the items we sell. Unfortunately, we cannot ship the shortening in a bucket unless the manufacturer updates the packaging. We’re glad you’re happy with the product and appreciate your understanding!

Posted 4 months ago

“Nice fast delivery”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“Items we buy are great. Last order, we were not notified of item not available. When ordering a replacement, the correct items did not arrive and we paid more!”

Helpful Report

Posted 5 months ago

Thank you for your review! We are sorry to hear about the inconvenience you experienced with your recent order. We ask that you reach out to us with any order issues so we can investigate and resolve them for you. We stand behind our shipments and want you to be satisfied with your purchase. We hope to see you again soon!

Posted 5 months ago

“Service was excellent But when delivered 1 bottle was broken🥴”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service and we are very sorry a bottle arrived damaged. We stand behind our shipments and ask that you reach out to us with any order issue, big or small, so we can take care of it for you. We hope to see you again soon!

Posted 5 months ago

“Often inconsistent on stock items not readily available for delivery.”

Helpful Report

Posted 5 months ago

Thank you for your review and we apologize for the unavailability. We strive to maintain accurate information, but occasionally, supply chain issues may arise and there may be a delay in updating the listing. We appreciate your feedback and are working to improve our services to ensure a better experience. Thank you for your understanding!

Posted 5 months ago

“The overall service is good. The team is very responsive to questions and order status. It was a good experience shopping with FoodServiceDirect.”

Helpful Report

Posted 5 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 5 months ago

“Delicious New England Clam Chowder.”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 5 months ago

“Service is fast and ordering is easy. When I've needed customer support I was able to get in touch with someone through messaging and the follow up emails made sure I had documentation of the resolution. I'm able to find vegan products that are difficult to find through other services. I wish there was a way to return the styrofoam coolers used to ship cold products so they could be reused.”

Helpful Report

Posted 6 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Our styrofoam coolers are 100% biodegradable and while we cannot accept returns, they can be recycled! We hope to see you again soon!

Posted 6 months ago

“ordering was easy and the prices were good. I was a little surprised by how small the portions actually were (they seemed bigger online) and about 10% of them arrived damaged. Luckily there were more than I needed so it still worked out.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience! We are sorry to hear that part of your order arrived damaged. We stand behind our shipments and ask that you reach out to us with any order issue, big or small, so we can take care of you. We hope to see you again soon!

Posted 6 months ago

“These tarts are very tasty but the packaging needs help. Each row had at least 1 broken tart. Then the bottom row had multiple broken ones. Just not the best bang for my buck.”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We stand behind the quality of our shipments and ask that you reach out to us with any order issue, big or small, so we can take care of you. Our team reached out to you to get more information regarding this order!

Posted 6 months ago

“Everything I received was great. However, I ordered another product, that I needed, that never arrived. Worst part nobody told be it wasn’t available till it was too late to replace it. I had to contact you to inquire where it was.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience! We are very sorry that the item did not arrive at our warehouse as expected. We aim to keep our customers updated via email on the status of their orders. We apologize for the inconvenience!

Posted 6 months ago

“Foodservice Direct Always has what I want in stock and always ships on time.”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“Great product it’s just too small”

Helpful Report

Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service and are sorry to hear the item was smaller than expected. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“The flour arrived on time and I was happily surprised the bag was boxed. I had worried about the bag being shipped unprotected. I only learned to bake in the last 10 years but could never really get the results as the rolls and breads I knew as a kid with store bought bread flour. With this flour I can see now that I will be able to. I have used it 3 times and it has improved my results. The crumb is almost the same as I remember and the crust is getting close.”

Helpful Report

Posted 6 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“Quick and easy to order came on time best product on the market…”

Helpful Report

Posted 6 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“Too expensive! Take me off your email list.”

Helpful Report

Posted 6 months ago

Thank you for your review! We are sad to see you go, but if you would like to stop receiving our emails you can unsubscribe at the bottom of any of the automated emails we send. This will remove you from our mailing list, however, please note that you will still receive any order-related emails.

Posted 6 months ago

“You need to box it better it was opened when I got it. The mail people don’t care they just throw it on your porch.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience! We are very sorry to hear your shipping box did not arrive in great condition. We ask that you reach out to us for any order issues, big or small, so we can investigate. We report these issues to our carrier to prevent any further issues from occurring!

Posted 6 months ago

“It would be nice to have the option to notify someone by email when an item that is out of stock has been restocked. Otherwisem I love your company.”

Helpful Report

Posted 6 months ago

Thank you for your feedback! If an item is out of stock, head to the product page and you can add your email to our notification list! You will be notified as soon as the item is available to order again. We hope to see you again soon!

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews