FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are absolutely wonderful, but they are quite expensive and you can buy locally much cheaper and the Shipping is off the scale so I have never bought unless it’s free shipping. But the products and the customer service are wonderful.”

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Posted 10 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 10 months ago

Thank you for the awesome feedback. We are so glad we could get you the items you need. Hope to see you again soon.

Posted 10 months ago

“Quick shipment of my order. Biscuits arrived in excellent condition. The package was a styrofoam cooler. One side was kicked in. The entire package was held together by tape; however, the biscuits were perfect.”

Helpful Report

Posted 10 months ago

Thank you for the feedback! We see that the order was in fact damaged in transit per UPS tracking We sincerely apologize for this inconvenience as we know how important it is to get your order. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 10 months ago

“Usually prompt wen I need products for an event and I like how it’s no pressure to spend a certain amount”

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Posted 10 months ago

Thank you for the awesome feedback. We are so glad we could get you the items you need. Hope to see you again soon.

Posted 9 months ago

“It seems like every time I ordered the price goes up.”

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Posted 11 months ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. Prices on temperature-sensitive items also factor in the price of extra packaging for the items. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 11 months ago

“Been waiting for small order since April 2024. Received one of 2 in timely manner but still waiting for rest of order and its June 3, 2024. Said was to be delivered back in May on June 2nd, Sunday, but have not received or heard anything else about order. Waiting patiently. Teresa G.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility on 06/04/2024, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 11 months ago

“Product availability is an issue for me.”

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Posted 1 year ago

Please reach out to our customer service team! We’ll definitely get you taken care of. DM or email CustomerService@FoodServiceDirect.com!

Posted 1 year ago

“I have been a customer for some time now and have very good experience and a few that were immediately corrected and I appreciate that. They have improved hteir shipping methods and I have not had anymore thawed foods. The items I have purchased have been good quality and priced competitively. My only complaint is that some items are special order and it is a bit hard to tell which ones (maybe put in big red letters SPECIAL ORDER long wait times) So far over three weeks and still waiting. Other than that I am very satisified.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We are always striving for improvements in our shipping process. For our special order items we try to make our listings as clear as possible to avoid such confusion. On our special order listings we have a long lead time warning all customers must accept before being able to add special order items to their cart. Please don't hesitate to reach out to us with any questions prior to placing an order so we can help !

Posted 1 year ago

“I received exactly what I ordered. It just took very long for me to receive it from the time that I ordered.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 1 year ago

“The product I purchased was very good and arrived completely frozen, however, the shipping charges seemed excessive ($58 shipping on a $90 item). Unfortunately, my local supplier is no longer able to get it so I had no choice but to order online.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. It appears that the shipping cost for your order is higher due to the classification of the item by UPS as overweight. This classification is based on the weight and dimensions of the package, which can impact shipping fees. We're actively reviewing our shipping cost calculations to ensure transparency and fairness. If you have any questions please feel free to reach out to us anytime, we would be happy to assist.

Posted 1 year ago

“I haven’t received what I ordered yet ?”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. As per the listing items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. Your item is due to arrive at our shipping facility on 04/08/2024, and will be shipped out to you shortly after it is processed. You will receive a separate email with tracking information once it is available. If you have any questions please feel free to reach out to us. We will be happy to help!

Posted 1 year ago

“Make the deliveries smaller, the coolers are too big to fit, otherwise very good”

Helpful Report

Posted 1 year ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Had a hard time with website on my iPhone Worked better with my laptop.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. I do apologize you were having problems placing your order. Please feel free to reach out to our customer service team if you need any assistance with your order, we would be happy to help.

Posted 1 year ago

“Shipping was way too much !”

Helpful Report

Posted 1 year ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We only sell items by the case and do not have a large warehouse where we can keep excess. For that reason we are not always able to get things for the same price as a grocery store can. Prices on temperature sensitive items also factor the price of extra packaging for the items. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“I enjoy the service but wish there was a better and more cost effective way when delivering frozen products. I am sure the cost to ship them is very expensive for you and for customers. These styrofoam containers long term tend to pile up and very wasteful from an environmental standpoint.”

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Posted 1 year ago

Hello, Thank you for the review. We appreciate your commitment to eco-friendliness. Our packaging is designed to be biodegradable and recyclable.. If you have specific questions or would like assistance finding a recycling facility near you, our customer service team would be more than happy to help

Posted 1 year ago

“Deviled crabs are wonderful. Delivery took a long time.”

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Posted 1 year ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 11 months ago

“takes a little to long”

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Posted 1 year ago

Thank you for the feedback. We have over 100,000 items that ship out next day! If you have any questions about your order please do not hesitate to reach out to our customer service team and we will be more than happy to find you these items.

Posted 11 months ago

“This is better than my first experience, the delivery was timely. Also this time there was enough dry ice and the product was completely frozen. I am glad that I had a better experience”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I've ordered multiple time from FSD and the quality of their products, as well as their customer service are top notch. The only criticism I have is that one of the products I repeatedly order (gelato) has arrived with damaged packaging all but one time; customer service has made it right (immediately) and sent a new one each time I've had to write/call in about it, so that definitely makes it a lot better, but there's got to be a better way to package/ship certain products susceptible to breakage during transit. Other than that, everything with FSD is great and I'll continue to recommend them to others, especially as long as the service remains top notch.”

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Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“My first time do I don't know about all the things. I do wish that delivery was sooner then the 4 weeks.”

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Posted 1 year ago

Thank you for the feedback. If you have any questions about your order please feel free to reach out to our customer service team. We would be more than happy to assist you!

Posted 1 year ago

“Dry ice bags were sliced open which led to the destruction of a quarter of my purchase. Although it was requested that the delivery be announced by a simply door bell, the delivery service failed to announcethe delivery. The email confirmation was greatly appreciated.”

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Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews